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Read what people are saying
about Precision Garage Door in:

Riverside, CA

Precision Garage Door of Riverside & San Bernardino County
has received 176 reviews, averaging 4.87 Stars:
Review:

Excellent service man Jose Very pleasant and efficient Explained everything It was considerably more expensive than I anticipated Almost $1000 but i am satisfied with the work and i trust the repair parts will also meet my expectations
Kenneth Peters
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Used these guys twice over last 5 years and always a great experience. Professional and able to meet my budget. Garage is like new and lifetime warranty on the parts. Thanks José.
Claude Hickman
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Jose was prompt with the follow up on our quote. We were able to finalize the color match and the type of doors we were going to install. WE placed the order at immediately. In the interim, Jose quickly repaired the old door. We have always received prompt service over many years.
Louise Van delft
Jose Perea Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Received a call from your technician about 15 minutes out to let me know he was on his way. He (Bill Weier) showed up, introduced himself and took care of our issue, all with a smile. Appreciate his help and his positive attitude. Thank you, Nick Goldware
Nick Goldware
Bill Weier Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

Service was exceptional! Jose Perea arrived for a same day appointment which was awesome. I had the door installed in 2010 and had never had any problems which is a miracle because I never did any maintenance to it or had it serviced. There were several things wrong, springs were buckled, cables frayed, the whole of the parts needed help, big time. Jose was able to take care of everything on the spot in about 45 minutes. I spent more than I'd intended but now have a lifetime warranty so if anything else ever needs to be done, it's covered! Jose was great, so polite and friendly and super fast! Thank you so much!
Valerie Bowles
Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Nice job. Fast and perfect!!!
Cyril Calingo
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I want to thank you again for showing up on time. Also for the explanation of what was wrong and how to get it fixed.
Marco Hernandez
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technician:
Review:

The service person Gerard did an excellent job in fixing the problem as quickly as he could.
Joyce Davis
Jarrod Zamora Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

I would highly recommend Precision Overhead Garage Door Service. I received an immediate call back and an appointment was scheduled immediately for the same day! The company representative was pleasant, informative, extremely polite and professional. Problem solved within a couple hours! Could not be happier!
Pam Houston
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jose Terza did a great job.
Sherry Chivers
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

My experience with Precision Door was exceptional. The technician was very knowledgeable, prompt, polite, clean and fast. The window of arrival was 4 - 6pm and he was in my driveway at exactly 4pm. I was very impressed with the punctuality. He gave me a solution to the broken spring problem and some ideas for maintaining the door and motor. He was finished with the repair in 30 minutes, also impressive. My only issue is that he did not have any silicone spray to use for servicing the door to make it quieter, and the price was higher than I thought was fair.
Lisa Alexen
Jose Perea Service Provided:
Garage Door Opener Repair
Technician:
Review:

Great work and fast, they know what they're doing
Angel Ochoa
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

the team they sent out was great in and out in an hour did a great job and every thing up very happy
Lee Nelson
Jose Perea Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Technician:
Review:

We were very pleased with Jose'. He was friendly and very professional. He represents your company well and should be acknowledged and commended. Elizabeth & Michael Boyd
Michael Boyd
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

My garage door spring broke at 3:30 in the afternoon. They had an awesome technician, Mike, at my home by 4:45. He was very knowledgeable and gave multiple options to solve my problem. He was quick, efficient and educated me on garage door operations. I would highly recommend them if you need work done with fast and friendly service.
Alan Lorton
Service Provided:
Broken Garage Door Spring Repair
Review:

Needed repairs in specific city...Repair rep Jose, was extremely professional, knowledgeable and courteous !! An asset to your company !! Thank you for a job well done !!
Chris Papin
Jose Perea Service Provided:
Garage Door Opener Repair
Technician:
Review:

Thanks to Mike for putting new springs in my door in about 30 minutes. Great job. I'm gonna change my door and soon and Precision will have my business.
John Kiser
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Jarrod was very professional and informative of the work to be done and was completed in a timely manner. Excellent work from a dedicated individual. He's a keeper. Thanks
Robert Blythe
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Outstanding work, outstanding job. Thank you so much.
Gary Maines
Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

Very professional, reliable, dependable! Thank you Jose Perea!
Ray Presto
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Fantastic service and very thorough work. These guys came highly recommended by a friend and I was very happy with the job they did. Booking was a snap, a technician was at my home in no time.
Daniel Young
Jose Perea Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

5 STAR ! Professional, courteous, on/ time, knowledgeable. Performed the services I requested the same day, even though the tech had to travel some distance to obtain the parts we needed. I was pleasantly surprised at how easy they made the process . Just 1 one phone call in the morning , and my garGe door problems were repaired before the end of the day. I was so pleased, I entered their Contact info, into my Contact List in my iPhone, so I'll have it in the future, should any of our 3 gRage doors, develop a problem in the future. You can't give a higher recommendation than that. ! Henry W. & Linda L Coil, Riverside, CA.
Henry and Linfa Coil
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

Nine months ago I got a new door and Mike Napolitano was the technician they had sent out. He told me my options and I decided on a new garage door. Well, fast forward nine months to a couple weeks ago when I started hearing strange sounds coming from the door as it was opening. I called precision and Mike came out the next day with five star friendly service. He fix the problem and instructed me on what to do annually. I will continue to use and promote Precision Garage Door.
Cathy Dewitt
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

I am a repeat customer and called you because of my high satisfaction last time. Dean, your estimator/salesman is tops. I'm sure your technician(s) will be high quality, too, just like he (sorry, I do not remember his name) was the last time.
Stephen Ansley
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Overall satisfied with the work. Jose, the service tech, arrived on time and was polite and professional. The overall cost was about $75 higher than what I was quoted over the phone. I called Precision to see if they could lower the cost a bit to match the phone estimate, but they did not lower the price. Expect to pay a minimum of $324 for a simple spring replacement. The service was completed in about 30 minutes. Jose greased and oiled the other moving parts on the garage opener and overall system. It sounds much quieter and runs smoother. Overall, a great job, just a bit more expensive than what I expected.
Lance Colmer
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent customer service by our technician, Mike N. He was on-time, informative, and professional. We truly appreciate a company that stands by their product and hires people that actually care. Thank you!
Scott and Suzi Huchting
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Jose arrived in short order. His ability to quickly assess the problems, clearly present his plan for correction, & substantiate the pricing was very impressive. I will continue to use, & recommend, ONE Garage Door Compny, Precision!
Kenny Doyle
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Service was good as it has been in the past as well. BUT, I called 3 times and left messages regarding my AAA discount (and or) my Angie's List discount through the customer service telephone line. Now what they did with my messages could not tell you. Even, our tech "Jose Perez" said he will have someone call us back. As a matter of fact, he claimed, he was going to have lunch with boss's, and let them know. This all started back on March 28th and here its April 8th. When someone says they will have someone call us back, they should mean it. Again, recommend this company...I guess so, but insure you get clarification on any discounts BEFORE you have them do anything. Never had this trouble in the past before...i guess this company became to big be over the time. Left messages on the following dates and times; March 28th @ 12:12pm March 28th @ 4:30 pm March 30th @ 10:46 am
Celiann Lynch
A Response from: Don Taylor

Mrs. Lynch, Thank you so much for your review. Reviews are a major factor in how we measure our performance. I am very sorry that you had such a difficult time reaching us. I attempted to reach you today via the phone number we have on record and did not get an answer. However I see that you paid with a credit card, and I will refund you 10% on the parts which is $77.90. I will do it today and it should appear on your statement up to 5 work days after today. Again, I apologize for your frustration in contacting us. Thank you so much for being our customer and for giving us your feedback regarding our service.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jose came out and was very friendly and helpful. It was a busy day at my house that day and he was very patient with all the chaos. I was given options to find what best fit my needs at the time. I love our new garage door opener and rollers, the door is so quite now :) Also, Jose was very helpful in getting our gate openers programmed as well. Thank you.
Laura Chacon
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Excellent and professional service. Shane was courteous and knowledgeable. He deserves a promotion. Would recommend your company to anyone.
Dan Taylor
A Response from: Don Taylor

Thank you Dan for your review. We appreciate you taking the time to send us your review. That how we stay in touch with our performance in the field and make the appropriate changes when needed. We are here when you need us.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
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