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Read what people are saying
about Precision Garage Door

Precision Garage Door of Riverside & San Bernardino County
has received 96 reviews, averaging 4.01 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Gilbert showed up on time and made both garage door operate like new. Thank you for that! The only item I found a bit off is the large chunk of garage siding he took off so that the garage door trim wouldn't scape the siding. It would have looked better to just sand off the trim. I tried staining. But it still looks pretty bad. We talked about doing what he did but when we talked it was just a small area 1/2" by 4". The chunk he took out was 1" by 11".
Bob Wyka
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. No problems and very courteous.
John Moot
A Response from: Don Taylor

Thank you so much for your review. You gave us 4 stars and we appreciate that, but our goal is always 100% satisfaction, Obviously, we missed the mark a bit, and will be looking for how we can always achieve a perfect review of 5 stars. Customer service is our #1 product.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Well done web site and good reviews attracted me. A waived $49.99 travel to my home fee with work performed made it even sweeter. $89-109 for an INSTALLED door cable. Acceptable. Installing a $5 brace ? I figured $150-$200 tops. Then I get the $358 bill. Blew my mind. Does my door work. Yes. Was the tech professional and courteous. Yes. Am I happy with the service. Yes. Am I happy with that bill. No.
Gustavo Facio
A Response from: Don Taylor

Thank you Mr. Facio for your review. I am sorry that you are not happy with the final invoice. With many mechanical systems it is difficult to visually determine what is causing a malfunction. Our process is to totally inspect the garage door system so you know the condition of your system. Then we inform you of what it costs for variations of the repair, and have you decide how much of the repair you want done. Obviously you are happy with the proper functionality and safety of your door, which is most important. We use the best parts for our repairs, so even though you paid more than you expected, it is a great value. Thank you so much for being our customer.

Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The price was a little high. Otherwise, service was excellent, prompt, and done well.
Nancy Rose
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

he showed up ontime and did a good job quick
Barney Miller
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time and professional.
Ken Ruptash
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service man Jose Very pleasant and efficient Explained everything It was considerably more expensive than I anticipated Almost $1000 but i am satisfied with the work and i trust the repair parts will also meet my expectations
Kenneth Peters
Service Provided:
Broken Garage Door Spring Repair
Date: 01/05/2018
Install Garage Doors
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am beyond satisfied. I am so impressed with the job they did. I have a 40 year old home and my garage has been a room for the last 20 years. So they had no hardware, no opener and an old door. Within hours I have a Beautiful door which totally adds to the curb appeal and now with all the kids grown and gone, I can bring my new Truck into the garage. Haven’t done that in years! They were nice and professional from the sale to the installation and I recommend them highly. I am going to give them 5 full Stars!
Susan Baldassari
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My experience with Precision Door was exceptional. The technician was very knowledgeable, prompt, polite, clean and fast. The window of arrival was 4 - 6pm and he was in my driveway at exactly 4pm. I was very impressed with the punctuality. He gave me a solution to the broken spring problem and some ideas for maintaining the door and motor. He was finished with the repair in 30 minutes, also impressive. My only issue is that he did not have any silicone spray to use for servicing the door to make it quieter, and the price was higher than I thought was fair.
Lisa Alexen
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This crew was great. Pleasant, efficient, and organized. The first time I had someone come out, my door should have been fixed. They were pleasant, just didn't make an effort to determine what the noise was. This could have cost me more money if I wasn't persistent.
Charlene Mcmillan
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Overall satisfied with the work. Jose, the service tech, arrived on time and was polite and professional. The overall cost was about $75 higher than what I was quoted over the phone. I called Precision to see if they could lower the cost a bit to match the phone estimate, but they did not lower the price. Expect to pay a minimum of $324 for a simple spring replacement. The service was completed in about 30 minutes. Jose greased and oiled the other moving parts on the garage opener and overall system. It sounds much quieter and runs smoother. Overall, a great job, just a bit more expensive than what I expected.
Lance Colmer
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This is the second time we have used Precision Door Service. The technician arrived on time, friendly and knowledgeable. We had discussed a Senior Discount as advertised in your ad but evidently it was forgotten or ignored. The technician repaired the garage door quickly and efficiently. A five star rating would have been selected but for the lack of ackowledging the Senior Discount a four star rating was given.
Manuel Baltierra
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My neighbor just told me she got a 10% senior discount. I asked for that and was not offered it.???
Delores Madariaga
A Response from: Don Taylor

Thank you for letting us know. We will look into it and get back to you shortly.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

employee was courteous and knowledgeable. fixed my problem in a few minutes price was better than the last guy. problem is door started acting up the next day. will call them back out. will see if they will charge me again.
John Zdeb
A Response from: Don Taylor

No sir we should not charge you for that. It is more than likely a warranty situation.

Service Provided:
Garage Door Opener Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My door broke about 1:00 pm labor day the tech was here in one hour took about 1 1/2 hrs. The service and the tech were five star. the reason for four stars was the cost. $250 for two hrs, counting travel and a ten dollar bracket is high. But like I said it was labor day and the service was great.
Phil Dahlgren
A Response from: Don Taylor

I appreciate your comments, it helps us to stay on top of our level of service in all areas. Thank you.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bill Weier was the technician and he did a great job. He was very professional and completed the repairs very quickly. He explained what was needed to repair my problem and also pointed out a few items that needed to be replaced. My only concern is the cost of the repair, it seems expensive but I didn't seek any other bids. I used Precision to repair my mom's garage door about a year ago and they did a great job then as well.
Mike Hays
A Response from: Don Taylor

Thank for giving us your feedback. Our goal is always do the best job we can for you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech was knowledgeable,bright and personable. Service was on time and well done. Great job.
Ernest Peterson
A Response from: Don Taylor

Extraordinary customer service is our most important product, and we are happy we provided it to you.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great team of professional people. Dean took care of my concerns and it was fun to see someone doing a job that he was an expert at.
Ed Vigil
A Response from: Don Taylor

Thank you for confirming that we are meeting our goal of being our best.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service! The technician exceeded my expectations. I will definitely use your service in the future.
Keith & Linda Banjoman
A Response from: Don Taylor

Our goal is to always meet or exceed our client's expectations...thank you for your feedback.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time. Efficient.and professional. Very happy with the service.
Linda Novkovich
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very helpfull,fixed my garage door.
Estela Rojas
Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

BILL GAVE ME ALL THE INFO I NEEDED.
Steve Portillo
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very efficient service. I did not receive my receipt however? Could you please forward for my records? Jose was very quick and the door is even better than before it broke. Thanks!
sean feeley
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rarely give 5 stars. But Jose was close..
Dotty Petersen
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I appreciate being given choices of service and the tech. was great but starting with a $200 repair that moved to an almost $900 "best" repair is kind of silly. Bill was super nice and informative.
Beau Christian
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service I could not have asked for anything better
Mike Fisher
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

my service technician was most professional and very experienced and what he does. I appreciated his time. He was most expedient.
Rodney Deas
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bill our service technician was very professional and excellent job done. Thank you, Bill.
THERESA BRAVO
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Good job very expensive
Randall Nejia
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They did a great job. Tech was on time, friendly, and dressed appropriate. Professional evaluation,gave several options without pressuring. Advised me of all aspects of the job and cleaned up after. I have nothing negative about my expirence. I appreciated the lifetime warranty on all the moving parts. However, I was provided with nothing in writing at the time. I was told it will come in my email but haven't seen it yet. I assume I will get it but I like to see things in writing before giving my money. That was the only problem I had. I think if you have time to send this my receipt could have also been sent at the same time
Ralph Pietropaula
A Response from: Don Taylor

As you know we are a paperless environment with our invoicing and are currently emailing your receipts. However we are evaluating a way to print receipts on the spot instead of emailing. Thank you very much for your review. Don Taylor

Service Provided:
Garage Door Repair
Product:
Rollers
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