I am giving this company a single star because I was charged a service call even though I was promised that there would be no charge for the technician to come out when I made the appointment. The tech was very cordial upon arrival but soon changed after I decided that I did not want to spend $3500 for a new motor. Calls to the customer service desk were equally problematic when I called in to request a refund. There was never a manager to speak to and although I was promised someone would get in touch me, it never happened. So basically Precision Door is NOT "a Name I can Trust"

- Michael Saunders

All I wanted was my chain drive opener replaced. The tech quoted me $1075.00 I said that’s to much and that I was willing to pay $500.00 but I’ll just do it myself so I gave him the $89.95 service fee and went to Lowe’s and bought one for $200.00 piece of cake. Your company missed out on $300.00 profit and referrals.

- Leslie Achatz

The gentleman who provided the estimate was very professional. We got our estimate when promised and paid our deposit the morning of 11/18. We were told Simone would call us to schedule the install. When I still hadn’t heard by Monday, I called and spoke to your office. She said she was unable to reach the install team, but someone would get back to us immediately. Still no word as of night of 11/22. I am beginning g to wonder if I should cancel the credit card payment

- Bill Carroll

Took one look , said new motor drive $1,000 , said no thanks, i can get a motor at Home depot for 265-365 and 1-2 hours to install

- Merv Lloyd

Check his prices I got charged $900. for a new opener. They are $200. or under at Home Depot and they will also install what they sell at a good price.

- Ralph Ambrosio

Rip Off.....$69.00++ for Estimate - for appt. to come and look at the damage and if I agreed to do the work it would be deducted from the final bill. Estimate extremely over priced, resulting in costing me $69.00 for a guy to come by my house for 5 minutes. Example: I was told springs on door were undersize and it would cost $600.00++ to repair. Cost of replacement springs alone were $209.00 each (Can buy heavy duty springs at Home Depot for $65.00 for Two(2) springs). Because I would not pay for the fix, I still got stuck for the $69.00++ for 5 minute visit. Called another garage door company and they fixed the problem for $195.00. This company verified that the springs were undersized but could still be used by tightening the springs. Was not given this option with Precision. I am a contractor and will never use Precision again and will not recommend them for any type of work.

- Richard Van hensbergen

Just finished repairing our two car garage door that went off rail. Got charged over $2K. Repair person did not offer “Good”, “Better” or “Best” quotations. Went straight to offer “Best” repair quote at over $2000. Found out there was a “Good” repair option at about $600 and “Better” option at around $1300 after paying off the invoice. Called management for explanation but did not return my call. Boasting their “life time warranty” which has many limitations. Learned a very expensive lesson. Please do your homework and compare prices before using their service! The worse is you lose $69.99 estimation fee. Not like me, overpaying thousand plus. Not very honest business practice. Take precaution before commit!

- Lil F.

ABSOLUTELY DON’T GO WITH THIS COMPANY!!!!!!! We call them out to replace our weather stripping around our garage. Jorge came out and assessed our garage, said we needed a bunch of work done. My husband asked him if he could replace the weather stripping, he said he didn’t have any on the truck. That’s what we called him out to do. He changed us $69.95 for an estimate. Not even to mention it was a ridiculous amount. The email they sent said to contact them before we wrote a review and they would make it right. We have called 5 times in four days with a promise that someone would call us back and no one has, what a joke!!! DO NOT WASTE YOUR TIME WITH THIS COMPANY!!! ***under service perform below- A BIG FAT NOTHING for $69.95

- Rick Hazell

I chatted with Tim. I do it so everything is documented. I asked for an estimate to replace the spring. I’m told there’s a $49 service call and if the work is done It’s apples to the fee. I’m told to replace the spring would b $49 to $249. So I’m ok, let’s do it. I set the appt for 2 to 4pm. Someone shows up at noon. He goes in my garage and tells me it’s gonna cost me almost $400. Something about replacing the other spring too. I told him there’s only one spring. Then he says something about having to take the other 1/2 off. No clue what he’s saying. This isn’t the first time our garage spring has broken. We have always paid for one spring. But since the spring broke, I was being charged for 2 springs because it was broke in 1/2, technically he was removing 2 springs. Lol. Go figure. He then tells me he can do it for $395 and he will waive the service call fee. Was that suppose to b taken off anyway if I had the work done?? I had another company come tell me it would b $329. I canceled them because I thought I was getting a better deal from u. I was lied to. Your company is the most expensive and there’s no warranty!! I would not recommend this company!!! Also, why make appt times if u all just show up whenever u want?!!!!

- Crystal Verhelst

never got an estimate

- Alan Goldberg

Technician Jorge was amazing, listened to my concerns and took care of a LOOOOOONG STANDING repair request I had since August of 2021. I originally suggested/referred Precison to friends asking for a garage door company. But, I will no longer recommend your company. I've called since August to make a simple repair to my LED light, tech came out that first call and that was it. I've made multiple calls, left messages for manager and NO ONE CALLS BACK OR SENDS OUT A TECH TO FINISH THE REPAIR. SUUUUPER DISAPPOINTED WITH MANAGEMENT

- Ty Te

The tech had no idea what he was doing he charged $464.00 for installing new wheels, a service call and a tune up. The door steal won’t open and close. Then he said for $1000 he could change the springs. I said no thank you. What a rip off. Turns out just need a strap at the point where the opener attached to the door. $12.00. Mesa just tried to up sell and never fixed the problem. I call this place a rip off. The Tech was clueless about garage doors and never told me any pricing until he was done replacing 1 1/2 year old rollers that looked new. Shame on you Mesa, and Shame in me for trusting they would not rip me off. GET ESTIMATES UPFRONT.

- Jeremy Beard

This company hired a terrible technician name Eric Parra who I think had no courtesey, knowledge about customer services. He came to my home this morning 12022021 to give an estimate of my garage. He didn't ask permission to enter my residence. He came to the side gate and bented the metal latches hook to enter. Now I have to fix it. I called to talk to kate or katie who I think is the daughter of the owner = Don Taylor and asked her to speak to the service manager or Don Taylor - the owner. She told me no one was/is available so she will have them to give me a call back. Let's see if they will? Anyway, he demanded that I pay him $50 for his gas & time if I don't buy his sale&service to replace my garage's motor. I told him that no one told me I need to pay for them to come out and give an estimate and if they do, I'd have refuse. I made no agreement with your company about paying you to come out and give an estimate period. He tried a hard sale technique which now aday won't work with consumers! He kept pressed on selling which irritate me. By the way, he didn't wear mask as a courtesey and safety protocol by any business standard to protect themselves and us as a family. I hope Don will read this message and give me a call back.

- Dung Hoag

Your choice to use them, and obviously they have other great reviews but here is a little bit about my experience. Disappointed with Precision. Explanation: I saw the Precision advertisement during the Dodgers playoff game. I called, and asked about getting an estimate for garage door repair/replacement. The commercial advertisement states free estimate and when I made the appointment with the call center, I asked about free estimate and was told there is a free estimate. Ultimately, I was charged $50 for an estimate for a 15 minute "review." I sent an email and got no response. I made a few calls calls back to Precision, got the call center again, left message, waited a few days and didn't get a call back. Called again, got the call center, got transferred, and the first person had no idea about the advertisement, got transferred and the second person didn't know what the service charge involved, and I was told the person who could make the decision was out of office (I truly hope all is OK with the person who was out). Now awaiting a Field Supervisor to call me back. I highly doubt I will get a refund, it is only $50, but very disappointed I was told it was a free estimate. I've been updating the house and have ensured I get at least three estimates. I can live with not getting the refund, don't like folks that don't know their own advertisements, can't explain the service received, and waiting for phone calls. I know, I went a little "karen-ish" here (and I apologize for offending anyone by using the previous term). Just sharing my experience.

- Duke Steppe

I had maintenance done. The repair man was nice and tried to sell me and outrage fee on Meereen service work. The whole five minutes of work he did was such a rip off. Will not do that again. Felt like I was at a car dealership.

- Dawn Kennedy

Had precision door garage service come out yesterday to fix garage. Now it won’t close its now 11 pm and I’ve been calling since 4 pm to have someone come out to get garage to close especially being I have bears and other wild life and nobody will come out to solve the problem. It’s not closing correctly and I’m Scared for my safety and this point the company is showing no concern to come out to fix this and isn’t reaching out to solve the problem along with safety codes showing up on new panel they just installed yesterday.Very unsatisfied customer would never recommend this company to anymore. I’d give a zero star if it was possible. Living in the mtns with wild life and and open garage is not treating customers with compassion for safety

- Crestline

I am totally disgusted in your customer service! I have a 4 car garage that J needed all new doors... I could not get anyone to contact me back after leaving many calls & emails. Just wanted you to know that I have just ordered from another company!!!

- John Viffer( correct spelling is Vissers)

On 2/23/2021 one of your technician Shane Stewart came to look at our Guardian garage door opener that was not working. He took about 45 seconds to push a few buttons on the unit and said the motor was gone and we needed to replace the unit and offered us a few options. After making a phone call to my husband at work we opted not to move forward since my husband was extremely upset that this unit was less than 3 years old and should not have gone out so soon. We paid Shane the $49.95 for the service fee. I searched deeper into our files and found the Instruction manual for this unit and when my husband returned home from work he looked over the manual and it took him less than 10 minutes to get the garage door opener to work. We are extremely disappointed in your techs knowledge of the garage door opener (the motor is not fried) and that fact that he would push your 800.00 and 600.00 unit when in fact it wasn't needed. We are requesting a refund of your service charge. You can find all the information needed on Work order # 5398840 Invoice # 03826801. I received your Company's name and phone number directly from Guardian and I will be sending them an e-mail letting them know about the service your tech provided. I hope you take this information and follow up with your business practices appropriately. He also showed up at my door without a mask. I don't have an issue with that but other people might, just a heads up.

- Lisa Saenz

So very disappointed on the service I've got today ,not the first time that i had call Precision garage door but its definitely my last time I call them. I just moved to a new house with a keypad opener on the side of the garage but it wasn't working so I called them to either fix it or change it to a new key pad opener.I did tell the lady who answer my call about my problem and i told her that I have their free service charge with the repair coupon and she told me it would be $99 .When the technician came he had a Liftmaster key pad which he tried to make it work with my Genie garage door opener and was not successful .Then he called his friend and they told him Liftmaster key pad doesn't work with Genie opener and I had to pay $50 for nothing ,Waste of my time and money .

- Giti Khosravi

This would be a no star review if the system let me....... No service performed, because I could not get anyone to call me back to assure me that all of the issues I discussed with the tech would be handled once they came out to perform the work. It has been 4 business days since I called and requested a call back from someone to help me, and I have called 3 times and emailed ktaylor@precisiondoor.net (the owner's last name is Taylor, so I'm betting wife, brother or other relative) but have been ignored. I have used these guys previously with generally positive results, but in this case they have dropped the ball from the get-go. Very sad to see a business being run into the ground like this.

- John Gragg

After I showed your service technician the broken spring on my garage door, he immediately absolved your company from any wrong doing or responsibility. I was under the assumption that your company had installed the garage door. I was not aware that a different company had installed the door and your company had installed the door opener. So, I was caught between the two. The technician gave me an estimate which was far out of my budget. The cheapest price he gave me was close to $500 dollars. To some, that is not a lot of money, but, to me, living on social security and retirement, it is. I asked him if there was anyway for me to open the door by hand. He just shook his head and said “no.” It was almost as if he was saying “that’s my offer, you can accept it or be stuck with a garage door that won’t open.” I was not satisfied with this service call.

- Ronald Shaw

Your repairmen came this morning to repair my garage door with one broken spring. The door slammed shut when the spring broke and seemed locked. Your repairman simply lifted the door (about a two to five second job) and said the repair was over $600.00. I declined because that was too much to replace two garage door springs!! Jose said that there was a $148.95 service charge, thats $99.00 labor for the 2-5 second door lift and $49.95 fee to show up! Jose quoted repair costs which seemed excessive on top of the $148.95 service fee so you lost a customer!

- Dave Shadle

The appointment was made quickly and easily. The repairman was punctual and friendly. He gave me an estimate of $179.00 if he had to replace the circuit board, or $779.00 to replace the entire garage door opener. I opted for the repair. He was done in less than 5 minutes only doing a minor adjustment. He still charged me the $179.00, a complete rip off! The repairman knew exactly what the problem was before he gave me the estimate and tried to make it more than it was. A company that treats customers like that has no place advertising that "it's a name you can trust". All I can say is that you can trust them to rip you off! I will never give them a recommendation and will certainly steer people away from them if their name is ever brought up.

- Jim Manzanares

I spoke with Mr. Manzanares regarding this issue and about the misunderstanding. We adjusted the track which was part of the issue with his door, adjusted the motor and did a lube and tune on the door. Mr. Manzanares explained that he is completely satisfied with the repair itself, his door is performing perfectly. His felt the time spent was short for the charge made. There was a misunderstanding on the initial quote, the $179 was not for a circuit board, that would have been substantially more. Nevertheless, I gave him a credit of $50 back on his credit card, which made more satisfactory to the customer.

I want are garage doors installed Monday 2/1/20.noby in your office has called to schedule an install yet, just last Friday when José was scheduled between 10am & 12pm, I took the whole day off from work and nobody showed up or called, I've also called and left messages for don the owner and no luck. these doors better be installed by 2pm the latest tomorrow. john MacLeod ,31540 laki court get the heel over here today or im goibng ti state contractors board

- John Macleod

Field Service Tech came out right away and found the problem. Put down 50% deposit ($300) for the garage door system and was told Stephanie would call to set up installation appointment. No call came. I have called them multiple times (it's a dispatch person), gave up and asked for a refund. Now, they won't call me back. Filing a police report on Monday and one with BBB.

- Evelyn Inaba

I just want to thank you for coming out to fix my garage door even though the original installation was not done properly by Derek olear but I should have not be charged for shoddy workmanship. It shouldn’t matter if it was a holiday or not. This is not a proper way to do business and charge people $89 for fixing the company’s mistake. I would appreciate a refund. Thank you.

- Errex Marzoeki

Requested a copy of my receipt x 3 for the new $800 spring that was installed on March 1st . And have yet to receive my receipt. Will not recommend to my new community.

- Monique Stephenson

Warning: Be sure you receive several bids before you do business with this business We had a door installed and was over charged by a much as $500.00, The cost was $1470.00. Additionally, the installer,two technicians and owner Don could not resolve our issue with the door opener closing. We had to contact Arrow Garage Door in Hemet to troubleshoot the problem and this was their finding: > limit switch was bad which we told the second technician to check and he stated this was not the issue. Both technicians wanted us to replace the Garage door opener and the board in the opener. > Arrow Garage Door informed us the exact same door by the same manufacturer would have cost us $900.00 installed. Precision door is not a reputable company in our opinion and we will never do business with them again. Buyers beware

- Don Bell

Re-scheduled window time between 10 and 12 to 12 and 2 without a phone call to notify. Then the technician ran in late and showed up at 2:30PM.

- T Dinh

I never received a proposal. I received two emails that told me I had an appointment that I did not make and then they never showed up. Also it required two different appointments, one for garage doors and another door openers. One teck could not do both. To date I have not received a quote. Moving on.

- Brett Boyd