I had an appointment for between 2-6. I called the company to see when they would be arriving before 2:00. They were going to have the technician call to update me because they could not get ahold of him. I never got a call back. My daughter ran out to get gas for a short time because they had not called me. I called the company a second time at 4:45 since I had not received a phone call. They said he tried to call twice and no one answered and that he stopped by and no one was there so he left. I have a doorbell camera he said he came at 4:30. I have no video of him at the door. Cameras don't lie. I checked my recent phone calls and nothing came through and no voicemail was left. I had my phone on me all day so I would not miss a call from them. I also did not get a text. Now they can not reschedule until tomorrow so my daughter would have to stay home for 4 hours again tomorrow. Horrible customer service. I will be finding a different company to use. If you are needing quick reliable service don't use this company.

- Jessy

SCHEDULED A TUNE UP FOR MY GARAGE DOOR THAT I PURCHASED FROM YOU 1.5 YEAR AGO. THE LADY TOLD ME 59.00 DLLS. SERVICE MEN SHOWS UP AMND TELLS ME THAT IS 159.00 TO DO IT. HE WAS SUPPOUSE TO CALL ME BEFORE ARRIVAL, NEVER DID, I WAS NOT READY BUT PULLED OUT CARS, AFTER HE TELLS ME THE PRICE I TOLD HIM NO THANK YOU, THAT WAS NOT WHAT I WAS TOLD BY THE LADY WHO SCHEDULED THE APPOINTMENT, WHEN I PURCHASED THE DOOR I WAS SUPOSE TO GET SOME FREE TUNE UPS, LADY TOLD ME THAT THE WARRANTY DEPT, WAS GOING TO CALL ME AND DISSCUSS IT, THEY NEVER DID, VERY DISSAPOINTED AFTER I PURCHASED A 5000.00 DLLS DOOR AND EVERYTHING STARTED SINCE DAY ONE BECAUSE DOOR WAS NOT WITH THE HARDWARE THAT I CHOSED, THE INSTALLER TOLD ME THAT WAS GOING TO BE LIKE 800.00 DLLS MORE, TERRIBLE SITUATION, LUCKLY THAT GOT TAKEN CARE OFF, BUT I FEEL LIKE NOT RECOMENDING YOU GUYS.

- Enrique Lopez

Management has not responded to requests for a question that I have concerning my warranty for today’s service. I have left multiple requests for a response from management.

- Phil Johnson

The door is still making the same noise as before I called for service on the door. Getting a second opinion.

- Henry Garcia

I wish I had called someone else. They truly are in the business of overcharging! Almost $1000 for what I think should be $500!

- Dahlia Money

When neither my wife's nor my garage door remotes worked the other day (but the wall button did), I figured it wasn't the batteries (I checked anyway) and called the number for Precision on the sticker in my garage. The technician came out, heard my description of the problem again, inspected a sensor and declared I needed a new panel/motherboard: $1700. When I recoiled at the price he referred me to someone else, who had worked on my door once before and, if he had the part, would charge us less. The second guy confirmed the diagnosis and would charge $1300. I then called my son-in-law who found that a "de-activate" (lock) button on the wall unit had been inadvertently pushed and, when reset, the door worked fine. It is implausible to me that both technicians were unable to detect, given the explanation I gave, what was really wrong. They are either incompetent or tried to fool me into buying a new opener. I called the owner (to avoid sharing an embarrassing review) and left a message but he never called me back. Would you choose this company?

- Bruce Serrao

I feel ripped off. First the technician tried to upsell me to the tune of $700 to replace wheels on our two garage doors. When I balked, he said he could lubricate the parts on the door for $200. When I hesitantly agree, I stood there and watched him take literally 2 minutes to spray WD-40 on the same wheels he said needed replacement. I could have done it in the same time for the cost of 1/10 of a can of WD40. What a rip!

- Michael Greenlick

Bad presentation and over price for replacing genuie safety sensor on my garage door. First he quoted me for 300$ to replace it. Then he told me I need to replace the garage door opener because it’s too old already. Quoted for 1,000$ plus installed. I told him that’s not the problem. Then he went down to 199$ without changing the wiring of the sensor.

- Marlo Carrillo

I "NEVER" respond to these. However, the service, response, technician (not in that particular order) deserves acknowledgment. I needed a new motor for my garage. I called several ??????? that day, leaving messages. 2 appeared at my ???? , but I were they were truly not to work with them. The others never responded. The next morning, I researched other garage companies. A live voice picked up phone, she listened to me, scheduled repair same day! The technician, Carlos appeared on schedule, explained everything. Plus I needed financing (approved). Carlos installed door quickly. Very cordial and respectful. We ended up hugging. THANK YOU.......

- Adrena Warr

BEWARE!! Terrible company, I needed a new backup battery for my garage. They did not tell me on the phone if it was under warranty. They Charged me $219.95 for a battery that when I looked online and at home depot was under $50.00 then I get my invoice and they actually charged me $99.00 for work they never did. I tried to call several times they keep telling me they will get back to me but never do. They just keep giving me a run around. I will never use this company again.

- Tamera

i cannot give you a rating before service is rendered

- Joe Birdo

Totally took advantage of a disabled person after the hurricane

- Maria Soliz

Only giving one star so I can write this review. Only call these people if you want to be conned into having to pay their $60 service fee for absolutely nothing. They lie about what it’s going to cost to get something fixed in their office. Then when the service tech gets here it’s a whole other price. Apparently they have no communication between office and other staff. I wonder how many people they con in a day. Not worth it, save your money.

- Destiny Andross

This is the worst retail experience of my life! We had a garage emergency, called the office who gave us misinformation not once, but three times. When we finally got someone to come out, it took 6 days for the appointment. I paid the amount in full and the day of the install we received a call stating it would be $400 additional to take the old door away. You should be ashamed of yourself for this disgusting and dishonest behavior! I will make a point to share my story on every outlet.

- Patricia Evans

Wow! I was just robbed! Twice! Once by the theif who broke into my car and the by Precision Garage Door! Absolute worst company to do business with. The Technician told me Since I tampered with the opener it would be $250 to reprogram. What? All I did was program new remote controls. It took him a whole 3 minutes to fix it. Absolutely inappropriate charges. I expected to pay something but didn't expect to be robbed twice! I won't be calling again.

- Linda W

It was a RIP off to charge $89.95 just to come out. If it was me calling you and not my husband I would have never had you come out! I used to refer my friends and family to you, but I won't no more. The only good thing I can say, was your employee was very professional.

- Cathy Jaramillo

I am giving this company a single star because I was charged a service call even though I was promised that there would be no charge for the technician to come out when I made the appointment. The tech was very cordial upon arrival but soon changed after I decided that I did not want to spend $3500 for a new motor. Calls to the customer service desk were equally problematic when I called in to request a refund. There was never a manager to speak to and although I was promised someone would get in touch me, it never happened. So basically Precision Door is NOT "a Name I can Trust"

- Michael Saunders

All I wanted was my chain drive opener replaced. The tech quoted me $1075.00 I said that’s to much and that I was willing to pay $500.00 but I’ll just do it myself so I gave him the $89.95 service fee and went to Lowe’s and bought one for $200.00 piece of cake. Your company missed out on $300.00 profit and referrals.

- Leslie Achatz

The gentleman who provided the estimate was very professional. We got our estimate when promised and paid our deposit the morning of 11/18. We were told Simone would call us to schedule the install. When I still hadn’t heard by Monday, I called and spoke to your office. She said she was unable to reach the install team, but someone would get back to us immediately. Still no word as of night of 11/22. I am beginning g to wonder if I should cancel the credit card payment

- Bill Carroll

Took one look , said new motor drive $1,000 , said no thanks, i can get a motor at Home depot for 265-365 and 1-2 hours to install

- Merv Lloyd

Check his prices I got charged $900. for a new opener. They are $200. or under at Home Depot and they will also install what they sell at a good price.

- Ralph Ambrosio

Rip Off.....$69.00++ for Estimate - for appt. to come and look at the damage and if I agreed to do the work it would be deducted from the final bill. Estimate extremely over priced, resulting in costing me $69.00 for a guy to come by my house for 5 minutes. Example: I was told springs on door were undersize and it would cost $600.00++ to repair. Cost of replacement springs alone were $209.00 each (Can buy heavy duty springs at Home Depot for $65.00 for Two(2) springs). Because I would not pay for the fix, I still got stuck for the $69.00++ for 5 minute visit. Called another garage door company and they fixed the problem for $195.00. This company verified that the springs were undersized but could still be used by tightening the springs. Was not given this option with Precision. I am a contractor and will never use Precision again and will not recommend them for any type of work.

- Richard Van hensbergen

Just finished repairing our two car garage door that went off rail. Got charged over $2K. Repair person did not offer “Good”, “Better” or “Best” quotations. Went straight to offer “Best” repair quote at over $2000. Found out there was a “Good” repair option at about $600 and “Better” option at around $1300 after paying off the invoice. Called management for explanation but did not return my call. Boasting their “life time warranty” which has many limitations. Learned a very expensive lesson. Please do your homework and compare prices before using their service! The worse is you lose $69.99 estimation fee. Not like me, overpaying thousand plus. Not very honest business practice. Take precaution before commit!

- Lil F.

ABSOLUTELY DON’T GO WITH THIS COMPANY!!!!!!! We call them out to replace our weather stripping around our garage. Jorge came out and assessed our garage, said we needed a bunch of work done. My husband asked him if he could replace the weather stripping, he said he didn’t have any on the truck. That’s what we called him out to do. He changed us $69.95 for an estimate. Not even to mention it was a ridiculous amount. The email they sent said to contact them before we wrote a review and they would make it right. We have called 5 times in four days with a promise that someone would call us back and no one has, what a joke!!! DO NOT WASTE YOUR TIME WITH THIS COMPANY!!! ***under service perform below- A BIG FAT NOTHING for $69.95

- Rick Hazell

I chatted with Tim. I do it so everything is documented. I asked for an estimate to replace the spring. I’m told there’s a $49 service call and if the work is done It’s apples to the fee. I’m told to replace the spring would b $49 to $249. So I’m ok, let’s do it. I set the appt for 2 to 4pm. Someone shows up at noon. He goes in my garage and tells me it’s gonna cost me almost $400. Something about replacing the other spring too. I told him there’s only one spring. Then he says something about having to take the other 1/2 off. No clue what he’s saying. This isn’t the first time our garage spring has broken. We have always paid for one spring. But since the spring broke, I was being charged for 2 springs because it was broke in 1/2, technically he was removing 2 springs. Lol. Go figure. He then tells me he can do it for $395 and he will waive the service call fee. Was that suppose to b taken off anyway if I had the work done?? I had another company come tell me it would b $329. I canceled them because I thought I was getting a better deal from u. I was lied to. Your company is the most expensive and there’s no warranty!! I would not recommend this company!!! Also, why make appt times if u all just show up whenever u want?!!!!

- Crystal Verhelst

never got an estimate

- Alan Goldberg

Technician Jorge was amazing, listened to my concerns and took care of a LOOOOOONG STANDING repair request I had since August of 2021. I originally suggested/referred Precison to friends asking for a garage door company. But, I will no longer recommend your company. I've called since August to make a simple repair to my LED light, tech came out that first call and that was it. I've made multiple calls, left messages for manager and NO ONE CALLS BACK OR SENDS OUT A TECH TO FINISH THE REPAIR. SUUUUPER DISAPPOINTED WITH MANAGEMENT

- Ty Te

The tech had no idea what he was doing he charged $464.00 for installing new wheels, a service call and a tune up. The door steal won’t open and close. Then he said for $1000 he could change the springs. I said no thank you. What a rip off. Turns out just need a strap at the point where the opener attached to the door. $12.00. Mesa just tried to up sell and never fixed the problem. I call this place a rip off. The Tech was clueless about garage doors and never told me any pricing until he was done replacing 1 1/2 year old rollers that looked new. Shame on you Mesa, and Shame in me for trusting they would not rip me off. GET ESTIMATES UPFRONT.

- Jeremy Beard

This company hired a terrible technician name Eric Parra who I think had no courtesey, knowledge about customer services. He came to my home this morning 12022021 to give an estimate of my garage. He didn't ask permission to enter my residence. He came to the side gate and bented the metal latches hook to enter. Now I have to fix it. I called to talk to kate or katie who I think is the daughter of the owner = Don Taylor and asked her to speak to the service manager or Don Taylor - the owner. She told me no one was/is available so she will have them to give me a call back. Let's see if they will? Anyway, he demanded that I pay him $50 for his gas & time if I don't buy his sale&service to replace my garage's motor. I told him that no one told me I need to pay for them to come out and give an estimate and if they do, I'd have refuse. I made no agreement with your company about paying you to come out and give an estimate period. He tried a hard sale technique which now aday won't work with consumers! He kept pressed on selling which irritate me. By the way, he didn't wear mask as a courtesey and safety protocol by any business standard to protect themselves and us as a family. I hope Don will read this message and give me a call back.

- Dung Hoag

Your choice to use them, and obviously they have other great reviews but here is a little bit about my experience. Disappointed with Precision. Explanation: I saw the Precision advertisement during the Dodgers playoff game. I called, and asked about getting an estimate for garage door repair/replacement. The commercial advertisement states free estimate and when I made the appointment with the call center, I asked about free estimate and was told there is a free estimate. Ultimately, I was charged $50 for an estimate for a 15 minute "review." I sent an email and got no response. I made a few calls calls back to Precision, got the call center again, left message, waited a few days and didn't get a call back. Called again, got the call center, got transferred, and the first person had no idea about the advertisement, got transferred and the second person didn't know what the service charge involved, and I was told the person who could make the decision was out of office (I truly hope all is OK with the person who was out). Now awaiting a Field Supervisor to call me back. I highly doubt I will get a refund, it is only $50, but very disappointed I was told it was a free estimate. I've been updating the house and have ensured I get at least three estimates. I can live with not getting the refund, don't like folks that don't know their own advertisements, can't explain the service received, and waiting for phone calls. I know, I went a little "karen-ish" here (and I apologize for offending anyone by using the previous term). Just sharing my experience.

- Duke Steppe