Garage Door Repair in Riverside & San Bernardino County

Mat D

Edit: Thank you for your reply. Not your fault but Google should be notified of the service area update. Please have a great rest of your day. Searched for "Garage Door repair " near my location and this vendor was at the top of the list. Contacted them via Google services and they responded very quickly. That was nice. After providing my needs and service address they tell me that they do not service my area. I've seen their service trucks in my town and roads very often! So either they're lying or don't want my money! That doesn't help me to get my garage door repaired!

Rick Burke

Well I'm very disappointed in this transaction. The service advisor quoted me $860.00 to replace two springs when I told them that that was twice what I was expecting to be billed he asked me what I was expecting. I replied that I was expecting about $400.00 and he said he would call his supervisor to see if they could reduce the amount charged. The supervisor asked if $419.00 would work and of course I said yes but if I were a customer that knew nothing about what this service should cost I would have paid double as I'm sure many people have. I can't help but feel this rips off many unsuspecting customers that would not question the charges. For this reason alone I will never do business with this company again.

Conrad Cease

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a service call with Precision Garage Door back in 2019. I was satisfied and decided to call them again because one of the cable was about to snap. I needed the service and had to get it done. The technician was very courteous. What disappointed me was the charge on the cable. $269.00 for two 8 foot cables. Do your research and you will find that it was way too much. Total bill was $506.75.

jay myers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fleecing the repeat customer is a BIG issue... You were very responsive and came out the same day which we were grateful for. As it turned out, two screws had fallen out of one of the metal plates that attach to the garage door at each roller joint. Carlos found the issue and said he could fix it. So, for $59.99 he came to my house and found the problem. Two screws cost less than a dollar, but I haven’t had anything serviced since your guy was here the last time and that was over 5 years ago. I agreed to the "tune up”to make sure everything kept working into the future. For 15 minutes of work and three dollars worth of lubricant, that cost me $89.95!!! WTF What is completely inappropriate is a surprise charge of $16.95 for “Environmental Fee - Miscellaneous hardware/product/enviro fee/fuel charge. All of that should have been covered in the other two line items, considering I had agreed to $140 for less than $10.00 worth of screws and lubricant and a short drive to my house. On top of that, I had cash, my checkbook, and a credit card available as payment. Carlos told my wife that the “credit card was easiest” but then I got charged another $3.34 for using the credit card. I responded to there feedback email but got ZERO response about my extreme displeasure with getting fleeced to the tune of $171.50 for a 15 minute service call. I chose to use your company again because I had a good experience in the past. That may not be the case in the future! Word of mouth referrals are very important to me as I’m sure they are to you.

Ronel Palmero

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

"Wi-Fi connection" It started when I upgraded my wifi the connection was lost. I'd tried the step by step to reconnect even when in youtube but nothing was done. So I called Precision explain the situation. The next day a technician came to my house holding a tablet trying to reconnect the wifi. I provided the wifi name and password. He was unable to reconnect and he sated that I should contact myQ apps and see what can they do or even my internet provider they too I should contact and see if they can resolve my wifi issue. REALLY!!! What a "BS" very very disappointed. I didn't realize he was the only technician in working in the field that he has never encounter a customer like me with wifi issue. Talk about lack of knowledge, skills and etc. How about calling someone a co-worker or someone who might know about wifi issue in garage door opener. I am sure I wasn't the only person in the stated of California has wifi issue. He didn't even do that. I end up spending $160. for nothing. I had to ask my co-workers at work they had explain step by step what I need to be done. Problem solve thanks to my co-works.

Joe Cochrane

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I guess you better be careful if you call for at tec to just look at the door, and you forget your warranty is only for 1year , l just paid 59 dollars for NOTHING ????

Tito Soledad

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The door is working fine. I feel the price was too much. Your office promised an arrival time of between 12:00 - 2:00. The tech called me at 1:47 that he would be about 30 to 45 minutes late. He got here at 4:00. After giving me an estimate of $900.00 I told him that was high. He then started you can call someone else. I told him it was too late to get someone here. (Bad Service)

Paulo Perez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I expected a repair not a replacement company. I was quoted a large number for replacement of everything and nothing for repairs. I was left paying for someone to tell me that my door equipment is not working, which I already Knew. Nothing was done and only quoted for new equipment. This is wrong. Your Tech was very professional but I needed a resolution.

Silomena Mason

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Going on the great reviews I decided to go with this company. The tech working appeared knowledgeable and stated he was the field supervisor Jose. He worked fast and about 30 min later and $1200 for springs, rollers and everything but a new motor , the work was done. I asked why so expensive?Jose replied because of increased price since Covid , fast work, quick response and great customer service. I noticed 2 days later that all the silicone bled out on the exterior of the garage. I texted Jose and no answer after 4 hrs. I called and he replied yep That’s silicone. I asked if he could come back and get it off and he said “ oh you want me to do it”? I said yes. He said he would txt me a date that would work for both of us and I haven’t heard back from him. It’s 3 weeks . I texted again and no reply . Once they get your money if something’s wrong you forget it. Beware ! Too expensive and they don’t hold up to a honest commitment !

David Bradfield

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Way over priced $600 for 2 tortion Springs It charged a $109 for 2 cables that I didn't need 93 bucks for spraying the wheels with lube spray and failing me on a bunch of stuff on the check list that are not bad and a199.00 per spring after I found the same ones on line for 49 bucks and the invoice shows both springs with the same part number but one is 3 inches shorter and worst the the door is making all kinds of snapping noises it didn't have before I'm afraid to even call them back just not fare!!!!

Brian Buehler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

#1 The work was done, but it didn't start out good. He came with insults right away, calling us a couple of old people, it got my hackles up and I said "I don't like that" then he said he should have called us elderly people. Huh? #2 After they left, I started seeing that Everything was greasy...everything they touched or replaced is greasy the plastic covers of garage motor light bulbs is filthy with grease, outside on garage door where weather strip is greasy and crossbars on inside filthy with grease. Greasy handprints, finger prints NOT GOOD, Aggravated!!! Replaced spring, rollers, cable (everything BUT the garage door motor)

Rasheed Luciveen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The good part is of this experience was their technician, Eric, was very efficient. he only took 15 minutes to replace both springs although only one was broken. The bad part of this experience was the deception in the way this company does business. When I called to make the appointment I provided the exact size of the broken spring and asked what the repair would cost. I was quoted a reasonable price. When Eric arrived he told me the repair would cost more than twice what I was quoted or I could pay a $49 "service fee" for him to do nothing. Next time I will order the springs online and do the replacement myself or hire a competent handyman.

Stacy Barfoot

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I currently have a precision opener and the performance and quiet operation of the opener is the best. However upon making an appt to have an additional opener installed in another garage I was told a technician would be out to provide me an estimate. An appt was scheduled. On appt day 2 technicians arrived and instantly advised my existing opener sounded terrible as well as my garage door and all needed repair. Then they proceeded to to try and upsell me on services I expressed I was not interested in. I requested a quote on garage door opener and installation only and again received the high pressure sales tactic to install NOW. Fortunately I did not cave to the pressure and requested a quote in writing which I did promptly receive via email. I love my existing precision opener and know that it is worth a bit more money for a quality product. But for me personally I will go with another company before I deal with poor customer service. A professional discussion of what I want and what is available (including upgraded options) without the NOW or never pressure is so much nicer.

Mary ann Leal

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech Mike was great. My only problem was the labor cost. I cant believe you guys would charge 250 dollars for labor on a 30 minute job. The parts were only 60 dollars. The labor cost are outrageous.

Dionisio Vallejos

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sales Rep/Technicians and Admin just want to upsell and have not much concern about the safety of their customers. I called main office and told that my garage door is falling apart and not safe. Toi Green told me that someone will come and fix the door before they will replace it once the product will arrive but I have not heard from her anymore and did not returned back my calls as she promised. I was told by the initial sales person/Technician that my new garage will arrive within 3 weeks that is why I ordered the expensive garage after upselling me with better quality product but in reality it will not be delivered for more than 4 weeks. FYI, I called for a repair because I have the warranty from previous services from this company but I was sold the "upgraded" whole garage door assembly instead (door, motor, belt, spring, etc) Services NOT recommended.

Paul Littlejohn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had a new garage door opener installed back in March 2015. The installation was fast, on time and very professional. What I have a big problem with is a with customer service. I order a 2nd remote to be sent by mail, still waiting. Called there office on 3 separate occasions where I was to get a call back from a manager, still waiting. I wonder if I have a real problem if I will get the same ind of response!

Ian Widney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They came on Wednesday. Charged 50 percent down. Instead of the manditory 10 percent. After the down payment was made. He told me someone will be in touch for install date. Here it is two days later and no-one has called yet.

Robert Allan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The two reasons I cannot give 5 stars for your service to remove and replace the springs on my garage door. First, I had originally scheduled a service call for Friday evening. No one called or showed up to do the job. If I have received a call to reschedule because of a previous job taking longer than expected, I would have graciously understood. But no call at all???! Second, I asked the technician on the phone to send me an invoice for the work. This has not been done! I need an invoice please for my business books. I think you will understand my request. Thank you, I hope our next visit by Precision will be better. Robert Allan Sakima.investment.associates@gmail.com