Review:

Excellent service! My Precision Overhead Garage Door was not functioning properly. I called for service and the Riverside company sent Steve to troubleshoot. He quickly diagnosed the problem. He provided me with several possible "fixes". I chose one and he completed the repair in several hours. The work was expensive, but the repair is done and the overhead garage door works very well. Thank you for your service.

Review:

Jose Perez was the professional who installed my garage door opener in a very brief time - he was so personable and knowledgeable and made sure I was aware there was a lifetime warranty - I would call him again if there was a reason to do so - great job in a brief time span!

Review:

GARAGE DOOR - ANNUAL SERVICE MAINTENANCE! Had a new garage door opener unit, installed in June 2015. The technicians, have been professional, provide great customer service, and are knowledgable and conscientious in performing their job. For our scheduled annual maintenance, they continue to provide an overall great service.

Review:

I hit my garage door with my car, so getting someone to fix it right away was important - the tech showed up earlier than promised, took care of the problem expertly and got everything running better than before! It was an all around excellent experience in a frustrating situation!! I highly recommend Precision Garage Door Service!

Thank you so much for your review. We appreciate you as our customer and look forward to serving you in the future.

Review:

Well this will e long. I called Precision on Monday this week October 10 2016 I stated my Garage door was not working correctly. Out comes Schane. After a quick look he stated the motor is working good, the springs need replaced,he did , no change thew door still does not work,"I guess the motor need to be replaced, we talked and he went to the Truck to call his super, 30 minutes later I go out front and he is gone. I called the office again, I was told the super would call me, Now this was Monday, Today is Friday, I called the office after talking to Home office in FL, they gave me Toi number and I called and told her the program, She stated she would send out a serviceman today, SHE DID HER JOB, at about 2PM Jeff drives in and I show him the problem, He did the survey and list all the problems and also showed me the springs that were put on were to small but would work, also look at his report as to the other problems and was able to find and to correct them by installing a new MOTOR the job is done and I am again convinced that Precision can and will do the job correct. Thank you Jeff and Keep up making customer Happy IF YOU WANT IT DONE AND DONE RIGHT GET PRECISION TO DO IT

First of all, I apologize for the difficulty in the beginning. Our #1 priority is customer service, and our goal is 100% satisfaction every time. Thank you so much for letting me know that we ultimately got it right. We have reviewed this situation, used it as a training focus to correct it for the future. This is our reasoning for asking for reviews...it helps us stay on track for giving the best service in the industry.

Review:

I live in a very dark, desolate,but beautiful place called Devore! My safety is extremely important and paramount to me and my family. I was having trouble with my door opening, then falling and then unable to reopen door. On this last holiday 5-31-16, I met Jose Perea(WOW). He was so professional and polite, he renewed my faith in contractors(Smile). He new exactly what needed to be done and he knew how to do it!!! My door is quieter, more efficient and I have a whole new system such as motion lighting, wall panel with temperature, date and rotating codes every time I open the door; adding to my safety and security. I can go on and on about Jose but that would take at least week(smile). Oh, not coming on to him, but did I mention that Jose was clean and neat and may I say, not bad to look at(smile). Jose, you made my day, even on a holiday!!!

Thank you so much for your review, we appreciate your feedback.

Review:

On Time for Service, Quick and through repair/ replacement of my door opener. Friendly Service personnel

Our goal is always 100% satisfaction, and we appreciate knowing from you that our service was right on target.

Review:

Very professional and courteous. Options were explained clearly and service was excellenr!

Elated that you are 100% satisfied, thats our service goal every time.

Review:

I purchased a Voucher from Amazon for a Garage Door Tune-Up. When I called Precision Door Service to redeem the voucher, I spoke to Denali, a very nice and courteous young woman. I was able to schedule a same day appointment. The Service Tech, Dayvon Lemle, was prompt and thorough. He suggested that the spring would need to be replaced. I explained that I was on SS and would not be able to do so until the middle of next month. Dayvon gave me his number and said to call him when I was ready. I am quite pleased with the customer service, as well as with how quickly the response time was.

We are happy to have you in the Precision family and we look forward to serving your future garage door needs.

Review:

Had a new garage door opener installed back in March 2015. The installation was fast, on time and very professional. What I have a big problem with is a with customer service. I order a 2nd remote to be sent by mail, still waiting. Called there office on 3 separate occasions where I was to get a call back from a manager, still waiting. I wonder if I have a real problem if I will get the same ind of response!

I don't know how we could have missed or mishandled 3 calls on this subject. However, I spoke with Mr. Littlejohn today, apologized for our apparent mistake(s) and assured him that his remote would be delivered TODAY. And it was.

Review:

5 Stars!!! Thanks for the great prompt service! Jimmy was my tech and he was awesome! Excellent customer service!!

Thank you Tracie for your feedback. This is how we make sure that 100% satisfaction is not just a slogan.

Review:

excellent

Review:

Good job very expensive

Review:

The technician arrived on time and thoroughly examined my door. Although one of my rails was badly damaged, he did not have a good one on his truck, he removed my rail, straightened it, made it functional again and re installed it. He also re-adjusted the springs. I was glad he thought outside the box and was able to get my door repaired and working. He was at a disadvantage of having to work in extreme winds as well.

Review:

Connor was a true professional and represented your company in a positive manner.

Review:

your tech jose perea was very curtious and was able to repair my door in next to no time. he was honest and did a great job getting the door repaired and working correctly. he advised me of a few things to help keep the door in good operating order. i will be glad to recommend your company and your tech to friends.

Review:

We selected Precision as they installed our roll-up door springs a few years ago and always provided good impromptu service for problems. Our opener broke on a Sunday afternoon. I called Precision and was surprised (and thankful) that they could send someone out that day. Gary Pomfret was the real hero of Superbowl Sunday! He arrive on time, installed our new opener and showed us the adjustment features. This opener runs so smooth and quiet we hardly know it's moving. Gary did a great job!

Review:

I'm really with the door Johnny installed. He did a great job. He had to make up things as he went. Did a great job. The parts took longer than planned but the work Johnny did made up for it. Thanks..

Review:

Excellent sevice, polite, efficient and professional

Review:

Thank you for sending Ray to replace/install my garage door opener. What a pleasure it was to have such a knowledgeable and efficient repairman. You can count on me for referrals. Have a wonderful holiday season!

Review:

Matt was very pleasant & efficient. I would call him back with out hesitation.

Review:

Obviously knows what he is doing! Excellent repair!

Review:

I had a problem with my garage door that needed to be repaired. The service technician diagnosed the problem and told me he needed to order a part. The part only took a few days to arrive but the technician did not show up on two different occasions to install the part and overall my garage door was down over 9 days waiting to be fixed.

After speaking with Mr. Perez, I found that the return visit was not set up on the technician's schedule as it should have been. As a result, the technician was scheduled in other areas of the market that was not in close proximity of the customers address. This was a training issue...the return call should always be set up at the initial service call, which insures the technician's return on a timely basis. We appreciate all responses, good and not so good. The "not so goods" alerts us to areas of needed improvement.

Review:

First timer, great experience! Honest, straight and to the point. Would definitely recommend. Thanks!

Review:

Jeff was informative and clean. I will recommend his services.

Review:

Excellent! This experience is my first with this company but I will not hesitate to recommend them to my friends and co-workers. Thank you!

Review:

Dan was great. He listened to the full problem description and explained the functional improvement as he did the adjustments. Great guy!