Review:

Dear Don, We were grateful to have Dean repair the broken spring on our garage door in a quick and efficient manner. My concern is that I was not given any indication when I called to request a service call that the cost would be so high. I was told that the springs would be $80 to $199 each. And that the techs' trucks were stocked. Dean began by telling us of the great deal you were offering to upgrade our hardware as a bundle for $799 with a lifetime guarantee. My husband and I nearly fainted. We had no idea that replacing a broken spring would cost so much. When I told him we couldn't afford to do that he said he had two on his truck at the $149 price range. Being a senior citizen on a fixed income, I believe that customers should be given an idea what the job might cost. Dean conducted himself in a very professional manner and explained what he was doing throughout the repair.

I spoke with Mrs. Reynoso and thanked her for letting us know of her concern. I also explained to her that it is difficult to give somewhat an accurate "guestimate" of what the final costs would be until we can inspect the door system. However, due to this review we are reviewing our pricing practices over the phone to assure that we are being as above board as we can without the benefit of the inspection.

Review:

Ralph saved my life!!!