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Precision Garage Door of Riverside
about Precision Garage Door
has received 29 reviews, averaging 3.00 Stars:
Was not expecting to be so disappointed my garage had a single 30'' torsion spring and was talked into installing two smaller ones for a price per spring at $205 each. Ok so far i was not happy with this after being sent my bill i noticed that a charge for $99.95 for tune and lube all he did was pull out a can of dry lube spray the rollers and pivet pins then a little grease on the track and was gone total grease time maybe one minuet for $100 think i should have looked for more bids. Did reach out to talk to someone was told someone would be calling back never happened.
- Steve Parsley
Technician: Derek L O'lear
Yes the service man solved the problem, however the price was very high.
The installation of the garage door opener was excellent. The technician showed up as promised and promptly completed the job, including removal of our old unit and all of the packing material. The star rating would be higher, but for the following: The technician had trouble processing our credit card payment, and ended up entering it multiple times. I have delayed completing this survey, as one of the duplicate charges has not been completely resolved. After several calls to your company and to our bank one extra charge remains only “conditionally” reversed. Our bank advised us today that they have received no response to their inquires regarding the remaining disputed amount.
- Wayne Roy
Technician: Derek L O'lear
The tech Michael was polite friendly and knowledgeable. And fixed the problem. However i gave three stars. Because i was told price was 69.00 to come out. If you dont do the job with them you will be charged that amount. Other wise it is removed. I was told springs each cost 149.00 or higher. That included labor tune up.and tax i was charged 530.00 two springs. That included 88$ for labor 69$ for lube and tune. And 199.00 each spring. He removed 25$ for a referrel. As well as extra after i complained. If i paid 69$ and sent tech on his way. Another co Day and night said they could come same day and that they would charge 395.00 for all included tax on part material and labor. And if this co charged more than 400$ recommends sending on way. I did read reniews Precision tends to do this once they show up.. I went with them only because after paying trip fee and other co fee i would only saved 65$. Michael did a good job. But for the co. Charging more than most companys. Including a extra 69$ lube and tune. Basically service call they said remove. Including raising pricea once arrive. I cant recommend the company. If you go with them be prepared for the prices to change its not all included. "Live and learn!"
- Jeanne Newell
Palm Desert, CA
I was impressed by the skill of the technician, and how fast he got the job done., but I was not at all impressed when he told me before he started the job, that it would cost me $250, then when the job was done, he told me it would cost me #339. In the commercial world, that type of pricing is called bait and switch, and most likely I will not use your services again, or refer you to my friends.
- Andy Morgen
Palm Desert, CA
George, the technician, was very personable and efficient. My reason for the 3 stars is that a door servicing was offered for $89 and change. I agreed to this amount. When the work was completed, a service fee of about $49 was added on. I was not informed of this beforehand, and it was not mentioned in your apppintment confirmation. Therefore, I respectfully request that you refund this fee. I paid almost $100 for work! I feel I should not be also saddled with a service fee. I would appreciate your help with this matter. Anna Sever
- Anna Sever
Technician: Jorge Fortanel
Found good reviews online. Project not started yet.
- Jose Chaligo
Technician: Carlos Barragan
Didn’t purchase any products except the rubber underneath the garage door. He did lubricate the sides where the rollers come up and down.
- Susan Burket
Technician: Derek L O'lear
Carlos did a good job of resetting the garage door opener (Guardian), it worked while he was here but after he left (about3 min later) it did it again. So I called Precision back to catch him and they did. He worked on resetting but the unit said there was a blockage so it wouldn't close. Nothing blocking so thought it was just overheating from trying it so many times. He didn't know what else to do, so he left.
- Ellen Spilker
Moreno Valley, CA
Hello Don. Yes the garage doors are wonderful, The only problem, is the outside doors sealer around the doors. Shawn came by to evaluate. He is going to replace the top section. I'm not sure what you call it, but it seals the outside of garage doors. Hopefully it does the job to look good so the neighbors can admire as I would.
- Sylvia Garcia
Once the guy got here, I really felt like I was dealing with a sales man rather than a repair man. I told him I had their coupon for 15.00 off, he said they have a new program and he would have to charge me 45.00 if I wanted to use the coupon. So why do they even have coupons on their site. Also I thought it was quite pricey at 400.00 to change rwo springs.
- Lee Hardwick
Your service was timely in all aspects. I had one bent (not frayed) cable that could have been replaced but the tech stated that they come two to a set. So I had to replace both and pay for labor to replace both. I have a company that sells "certified" SS aircraft cables to owners of P51 Mustang aircraft and they are less expensive than your garage door cables. Your charge of $257.00 to replace cables, which took all of 20 to 30 minutes, was just ridiculous. $100.00 for two cable and $100.00 for labor makes you a lot of money but tells me to do it myself next time. I will also give my company a sample of your cable to make up 10 or 20 for myself and others. Maybe I will put them on the internet and sell them for half your price. Again, good service, timely and great attitude but way too expensive for this simple job. "Get real and people will call back. Ripe them off and they will find another way"
- Bret Ward
The service technician was very good. $800.00 for the repair was way to much.
- Jim Kowalow
I'm not happy with the service given me. The garage door looks nice, but my concern has not been addressed.
- Valerie Lockhart
Price on the phone did not include labor. Idea expecting price quoted on phone.
- Donell Harris
The work performed was satisfactory however the cost of the garage door bottom strip was excessive - they charged $150 & you can buy online for approximately $60 maximum. I did not see invoice until work was complete as it is electronic.
- Joe Benvenuto
The service guys that came to my place were good. However, they up sold me a number of items and I ended up paying hundreds more than I would have had i gone with someone else. Although the work Jimmy and Johnny was good, I wouldn't recommend this company or use their services again.
- Michael N.
First of all Michael, thank you for your response. We use reviews to help us make sure our service promotes 100% satisfaction. Our technicians are trained to provide up to three options of repair for you to choose the level you are comfortable with, which they did. I am sorry that you feel after the fact that it is not worth it. However, the option you chose provides you an excellent warranty that I hope you will appreciate should you need it in the future.
When I called to book appointment and get estimate I wasn't told that I had to replace two springs when one was broken. The technician told me that was your polity. The person giving estimates should of told me.
- Skip Langellier
I apologize for the confusion. Both of your springs have been lifting your door for the same period of time. When one breaks, you are much better served to replace both springs, as the older spring is likely to break in very short order. Additionally, you save a service charge fee and possibly labor as well. Thank you for your feedback on this issue.
Technician: Jose Perea
The service person Dean is very polite. Although it took him 2 trips to fix my door, it is still accptable. Except I
- Frank Tan
I was happy he solved my problem. I though he was very expencive when he quoted greasing and oiling the track. $91. Eva
- Eva Kauffman
Our standard price for a "lube and tune" is $79.95. This includes lubing and tuning all moving parts and making minor adjustments as needed. This service is needed at least on an annual basis.
I was not happy with the first flake that was suppose to be out Tuesday before 12:00. He called and said he would be late about 2hours. We had an appointment, so he said he would be there at 9:00 Wednesday first thing. My husband waited till 10:05 and had to leave. 10:30 the guy calls and leaves a message he was here and had to leave.I was pissed!i called and talked to a girl in the office. She did send a man out who helped us. Iam waiting for a receipt for the work done. He said it would be emailed to me.I don't think you want me to go on Facebook . I really was not to happy.thank you.
- Kim Trousas
By the time I spoke with Mrs. Trousas she had the receipt but was concerned that she had not gotten credit for a coupon she had. I explained to her that the first technician was hung up on the job prior to hers, which she understood. However, I apologized for the following morning, as that was not handled appropriately by the first technician, but it has been addressed with the technician. I also gave Mrs. Trousas a credit for her coupon. Don Taylor
Cody came out to check my garage door because it was not closing properly. It gets within about one foot of closing and then goes back up. Cody studied the problem and then lubed all of the moving parts. Although the door is quieter, today it again malfunctioned several times! I think Cody did the best he could but my door is still not fixed.
- Thomas Platten
Jose is a nice guy, knows his job, works fast and is a good talker (read good salesman).
- Ray Ritchie
Technician: Jose Perea
Just an FYI. I received an automated response on July 25th but there was no price quote attached. I had to call back and request a second copy. Have not received that copy yet?
- Bob Henry
The service tech pointed out what needed to be done to repair my door, & I fully expected him to fix it. He proceeded to do something else, which doesn't look like it will last. He asked if I was 100% satisfied, & I said No. He spent a couple of hours fashioning a bracket out of my punched angle & then charged me for the punched angle & labor to do it. I fully expected to pay more to have my door fixed, but it was NOT properly fixed & now I'm facing the prospect of having to hire someone else to properly fix it. I have pictures of what I'm talking about if anyone is interested in seeing them.
- Billy Lyon
I contact Mr. Lyon about his situation after speaking with our technician and offered to return and install wood to attached the springs to. The punched angle solution is one that is used when there is no wood backing but we were willing to install the necessary backing. About 10 days later when we contacted him to schedule it, he stated he would have another company do the work. Don Taylor
Moreno Valley, CA
Work was quick and efficient. Only problem that I have is that since the work was done on a rental house, I was not there to get a paid invoice. After 3 request I received the invoice for part of the work. Will need to call again to get all of my paperwork.
- Robert Dalton
Once the technician arrived the work was done in a timely manner. I'm disappointed with the scheduling for repairs. This is the second time I have used this company. The first time the Tech arrived 6 hours after the scheduled time and spend over 4 hours installing a motor and didn't finish until almost 1 am. Today i was scheduled between 10 and 12. The Tech didn't arrive until about 3:30. Your company did call to say he would be late. Apparently you don't give your Tech enough time to do their work.
- Dennis Birmingham
Thank you very much for your input sir. We value it since many times we don't know your concerns until you review us. I've investigated this last call and found that your call was on a technician's schedule that fell ill and we had to add you another technician's schedule, and it was a parrticularly busy day. We certainly do apologize to you for this. Arriving on time is certainly one of our priorities and we will continue striving to do that. Don Taylor
Technicians are friendly and know what they're doing. Fast, same day service. Only three stars because prices for parts are too high. $150 for a standard torsion spring. My door is a basic tract home roll up. Not asking to pay wholesale, but a 200% mark up is a bit much.
- David Petty
The cycle life of all of our torsion springs is triple that of the industry when used on a 7' high door. The springs that we use on all door repairs are the same as those we use when we grant a lifetime warranty. They are excellent quality and last much longer on your door without the need for frequent spring repairs. Don Taylor, President
Jerad has been the sevice tech for the last two calls. He is very knowledgeable and compassionate. I would hope he fields any future calls I may have. My first dealings with your company was last November. I had just moved into my new home and the door broke with the cable coming off the drum. Brent was the tech and sold me a rebuild for $529.00 which I thought came with a 5 year warranty. I found later that it was just the
- Dan Chumbley
I spoke with Mr. Chumbley regarding his thought explaining that I appreciate his input because we can't fix it if we don't know it. We have been back to address his concerns. One being his warranty and the other being door noise. We did install high cycle springs (which are higher quality than the standard springs) and new rollers on his door that carry a lifetime warranty. His prior door and opener were different from what he has presently. His present door is non-insulated steel vs insulated before, and his opener is a 1/3 hp screw drive vs a 1/2 hp belt drive before. This makes a huge difference in the noise levels, which Mr. Chumbley now understands, and states "his next opener will definitely be a belt drive.