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Dear Don, We were grateful to have Dean repair the broken spring on our garage door in a quick and efficient manner. My concern is that I was not given any indication when I called to request a service call that the cost would be so high. I was told that the springs would be $80 to $199 each. And that the techs' trucks were stocked. Dean began by telling us of the great deal you were offering to upgrade our hardware as a bundle for $799 with a lifetime guarantee. My husband and I nearly fainted. We had no idea that replacing a broken spring would cost so much. When I told him we couldn't afford to do that he said he had two on his truck at the $149 price range. Being a senior citizen on a fixed income, I believe that customers should be given an idea what the job might cost. Dean conducted himself in a very professional manner and explained what he was doing throughout the repair.

- Rose Reynoso

I spoke with Mrs. Reynoso and thanked her for letting us know of her concern. I also explained to her that it is difficult to give somewhat an accurate "guestimate" of what the final costs would be until we can inspect the door system. However, due to this review we are reviewing our pricing practices over the phone to assure that we are being as above board as we can without the benefit of the inspection.

Very professional service good listener prompt and neat dean is very good

- Lucy Mora

jose was very helpful and explained everything.

- Sylvia Roman

Mark was Great. He explained everything to us in detail about the repairs needed. He just didn't give us 1 price but reviewed 3 options ranging in price for us to decide on. Will call them back if needed in future.

- Shawn Hoback

great service on door springs dean is a great asset to your co. he explained ever thing he was doing which was great thank you

- George and joy Lewis

great service on door springs dean is a great asset to your co. he explained ever thing he was doing which was great thank you

- George and joy Lewis

Dean was amazing, he called prior to his arrival, came professionally dressed, and instantly was able to diagnose the problem within minutes. I appreciated his caring and compassionate demeanor, along with his expertise. Dean provided me options to address the cause and prevent future problems, and truly took the time to educate me and not sell me. Thank you Dean and Precision Door Service, I am grateful that my garage door now closes with one click!

- Alisha Moadab

Mr.Jose Perea was a responsible Technician, he called first to let us know that his coming. He performed full inspection, explain every details and give some suggestions. He did an excellent job. A fast and friendly person. The price is a little expensive but hope lifetime warranty can save us more money after changing everything.

- Rafael Leano

After a tragic accident, I called Precision to have my garage door fix. The technician arrived quick. He fixed my dented door and got it working in no time. He was very nice and did an excellent job. Thank you for a great service.

- Patricia Perez

Bill did a wonderful job and he was very honest with me. He did not try to take advantage of me or my situation. We had to reprogram some garage door openers. Thanks to Bill!

- Joe Mazzela

I think Mark did an excellent job.

- Linda Newstead

Very pleased. Very prompt

- Joe Benvenuto

Dean Laurenson did a great job in fixing my garage door. Very pleased with his prompt service knowing that I had a time constraint to get this done.

- Sonia Morales

We have used your service before and felt that you were very professional and had very good customer service. We would totally recommend you to are friends

- Steven Cruz

8-STAR SYSTEM EXCELLENT WORKMANSHIP & VERY TRUST WORTHY NEVER WILL YOU FIND ANYONE THAT HONEST & SINCERE & VERY NICE!!!

- Bill Raey

Excellent workmanship!!!!!!

- Bill Raey

I was pleased to be able to get this taken care of on Sunday. Dean was prompt, courteous, friendly & knowledgable about the products. We were talking so much that he forgot to give me the $15 discount, so if it's not too much trouble, I'd appreciate that a refund check be mailed to me. Thanks for the great service!

- Suzanne Tyre

Very professional.

- William Siao

Quoted one price over the phone and when the tech came out, the price was double the high end of the price quoted over the phone. Totally overpriced. Go with someone else.

- Josh Mclaughlin

Spoke with the customer and explained why the price was what it is, and that to fix his door properly, this is what was needed. He understood it at this point, but he felt that he didn't want the best quality parts, or a permanent fix, as he doesn't feel that this is a permanent residence for him. If it were different, with his discount coupon, this price would have been reasonable.

One thing I demand in my business dealings is "professionalism" and Precision was well represented in that area by your technician Cody. It is employee's like Cody that will secure the Precision name and take you to the next step. I say this primarily because while it was not cost effective to make the required purchase to repair, we parted ways as if I had just spent a thousand dollars. I will remember Precision and will be happy to recommend if the occassion presents itself.

- Jim Dik

After hearing one of the garage door springs unwind around 3:00 P. M. I went to the garage to find it was broken and the door would not lift up. After looking online for door repair companies I called Precision and was initially told no one would be available until between 8 and 12 P. M. When I told the call taker the door would not raise and y car was stuck inside she was able to schedule a technician to come between 4 and 8. When Jose arrived he was very courteous and professional. He examined my problem and thoroughly explained all my repair options. He completed the work quickly and neatly. He then explained how to properly maintain the springs between calls for normal maintenance. I couldn't be happier with the service provided by everyone connected with this company.

- Don Turner

The technician Bill Weier was prompt and communicated the problem with the garage door after his inspection. I was completely satisfied with the work performed by Bill and the suggestions given to me about the door. I will call Precision Door Service again if I need service again.

- Joseph Adragna

I was happy he solved my problem. I though he was very expencive when he quoted greasing and oiling the track. $91. Eva

- Eva Kauffman

Our standard price for a "lube and tune" is $79.95. This includes lubing and tuning all moving parts and making minor adjustments as needed. This service is needed at least on an annual basis.

Thanks for sending someone this time who knew what he was doing. Jose not only corrected the problem, but found out what was causing the problem. He was courteous, knows his job and represents your company well.

- Bernie Riley

Very satisfied with the work order. Very knowledgeable trained staff. They replaced broken springs, cables, and rollers and etc. within the time period they said it will be done. I would use this company again for future work orders.

- Korey Dang

Very satisfied with the work order. Didn't know what caused poping noise when the garage would open, but Jose spot it right away after manually opening it. It turns out the cable in the back was catching onto one of the side edges. If that problem did not get fix right away, over time the cable will get cut like the last time and will cause to springs on the top to snap as well due to the tension being released. Had the same company replaced the springs, cables, and rollers a few months ago but it didn't have the poping noise after it was installed and nothing was noticeable back then. Glad i had it looked. I would rely on this company again for any future work order.

- Korey Dang

Extremely happy with service. Bill was very professional and fast. I will call Precision again for garage doors in the future, and will recommend to friends and family.

- James Woodland

I attempted to reply yesterday but I don't think it went went out so I'll try once more. Brent Bassett was the service tech that came as scheduled to repair my garage door. I wouuld like to say he did an excellent job repairing the door as well as explaining just what the difficulty was. Pleasure doing business with Precision, thank you.

- George Schock

Outstanding service!! The technician was very professional and explained the cost and repair in a manner which I could understand. The cost was very reasonable and the work was performed in a timely manner.

- Eddie Lemos

Found your ad in the phone book. Drawn to past customers favorable responses. Not many take the effort to send a return positive comment, it's usually a negative one. The service man was Brent, a knowledgeable and friendly representative of your company. Replacement of overhead springs were required, which was explained to me in a informative manner. No undo pressure was applied to me to replace the original spring, or not, my choice. I had the replacement service performed, which was done in around a hours time. Impressive, I must say. Nice to discover a company that can do quality work,in a short period of time, at a good price.

- Jim Murray