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Derek L O'lear

Derek L O'lear
Technician
Reviews: 144
Average: 4.73 stars
Background: 2/4/2019
Derek L O'lear has received 144 reviews, averaging 4.73 Stars:
1 2 3 4 5

Derek L O'lear's Bio:

Derek was born in Loma Linda and lived most of his life in that general area. He attended high school in Colton, participating in hockey and skate boarding, and college at San Bernardino Valley College majoring in Art. He is a father of four. He plays guitar in a local band in his spare time. He worked in bail bond area for several years prior to Precision Door Service. He looks forward to helping you with your garage door needs.

Review:

Good afternoon Don, I want Derek to be commended for his professionalism and the quality of customer care Derek showed my wife and I. Derek came to our home presented himself to my wife and I and I knew right away I had the right company Precision to do work on the garage door. We are happy with our garage door service.

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Derek L O'lear Service Provided:
Garage Door Repair

Product:
Springs

Technician: Derek L O'lear
Review:

Derrick was punctual and professional. I appreciate that he was efficient and got the job done quick!

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Derek L O'lear Service Provided:
Garage Door Opener Repair

Technician: Derek L O'lear
Review:

After I showed your service technician the broken spring on my garage door, he immediately absolved your company from any wrong doing or responsibility. I was under the assumption that your company had installed the garage door. I was not aware that a different company had installed the door and your company had installed the door opener. So, I was caught between the two. The technician gave me an estimate which was far out of my budget. The cheapest price he gave me was close to $500 dollars. To some, that is not a lot of money, but, to me, living on social security and retirement, it is. I asked him if there was anyway for me to open the door by hand. He just shook his head and said “no.” It was almost as if he was saying “that’s my offer, you can accept it or be stuck with a garage door that won’t open.” I was not satisfied with this service call.

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Derek L O'lear Service Provided:
Broken Garage Door Spring Repair

Technician: Derek L O'lear
Review:

Fast service. Installer was very professional

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Derek L O'lear Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Derek L O'lear
Review:

We chose precision because of your good reviews and because you were available right away. Technician Derek O’Lear was great, he helped us close our broken/stuck door and order replacement! We appreciate the prompt, professional service!

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Derek L O'lear Service Provided:
Garage Door Repair

Product:
Garage Doors

Technician: Derek L O'lear
Review:

Well done web site and good reviews attracted me. A waived $49.99 travel to my home fee with work performed made it even sweeter. $89-109 for an INSTALLED door cable. Acceptable. Installing a $5 brace ? I figured $150-$200 tops. Then I get the $358 bill. Blew my mind. Does my door work. Yes. Was the tech professional and courteous. Yes. Am I happy with the service. Yes. Am I happy with that bill. No.

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A Response from: Don Taylor

Thank you Mr. Facio for your review. I am sorry that you are not happy with the final invoice. With many mechanical systems it is difficult to visually determine what is causing a malfunction. Our process is to totally inspect the garage door system so you know the condition of your system. Then we inform you of what it costs for variations of the repair, and have you decide how much of the repair you want done. Obviously you are happy with the proper functionality and safety of your door, which is most important. We use the best parts for our repairs, so even though you paid more than you expected, it is a great value. Thank you so much for being our customer.

Derek L O'lear Service Provided:
Garage Door Repair

Product:
Cables

Technician: Derek L O'lear
Review:

Called Precision because I had a problem with my garage door. They set up an appointment immediately. The service provider came out when scheduled and was very knowledgeable. Fixed my door in no time! Thank you Precision!!

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Derek L O'lear Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Derek L O'lear
Review:

A friend of mine in San Diego refereed us to your company. She had nothing but good things to say about the great experience with your company. We needed a garage door repair. It was a Saturday on a holiday weekend. The phone reception person was very courteous and gave me the first available appointment on Sunday. She called back a short time later and said there was a technician going to be in our area Saturday afternoon, would we be available between 2 pm to 6 pm. . So I accepted that appointment. The Service Technician was Derek O'Lear. He called at 2 pm and said he would be here in 15 minutes. He was very courteous and professional. He followed the CDC guidelines. He examined the door and explained what needed to be done. He replaced some hardware and serviced the motor. I commend your company on it's caliber of employees. Please give Derek the praise he well deserves. I will recommend your company to any of my friends and family that need garage door services. Thank-you so much! Nancy A. von Rosenberg Anne Bollam's daughter

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Derek L O'lear Service Provided:
Garage Door Repair

Technician: Derek L O'lear
Review:

This is the third or fourth time we have used your and we are very happy with the service

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Derek L O'lear Service Provided:
Garage Door Repair

Technician: Derek L O'lear
Review:

Quick response and honest people!

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Derek L O'lear Service Provided:
Garage Door Repair

Technician: Derek L O'lear
Review:

My second experience with Precision, the first was several years ago for Door Opener repair. 4-29 my garage door had a cable come unattached, which then skewed door badly, tearing rollers out of track, twisting track, such that door was jammed, up about 18" on one end. Called Precision late afternoon. Friendly, courteous, and helpful. Appointment scheduled. Derek called the next morning on his way and said he would be here shortly. Arrived right on time, "social-distancing" precautions evident, quickly assessed the problem, and told me door was salvageable, which was a great relief. He then explained options, including re-build, which I opted for....new rollers, cables, springs, lube and adjust all parts. He had it finished in less than 90 minutes....look and operates like new. Derek was a gentleman and obviously knows his stuff. I would highly recommend Precision and Derek....both exceeded my expectations. Thanks!!

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Derek L O'lear Service Provided:
Garage Door Repair

Product:
Springs

Technician: Derek L O'lear
Review:

Efficient and did a great job

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Derek L O'lear Service Provided:
Garage Door Repair

Product:
Springs

Technician: Derek L O'lear
Review:

Fast , friendly service

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Derek L O'lear Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Derek L O'lear
Review:

Thanks for such quick expert service! A new back-up battery was installed, no other services needed.

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Derek L O'lear Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Technician: Derek L O'lear
Review:

Quick response. Service tech was very experienced and installed a new motor and belt drive. I would use this company again.

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Derek L O'lear Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Derek L O'lear
Review:

Derrick explained everything & replaced necessary parts for a lifetime limited warranty. My garage door is like new again. Thank you for your professional business.

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Derek L O'lear Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Derek L O'lear
Review:

Derek was on time and did a great job installing our new garage door opener, completing the job in a timely fashion.

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Derek L O'lear Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Derek L O'lear
Review:

Excellent same day response. Door opener did not work before your representative came. Door opener worked after your represenative came. Can't ask for better service than that.

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Derek L O'lear Service Provided:
Garage Door Opener Repair

Technician: Derek L O'lear
Review:

Professional expertise, providing fast, dependable and quality workmanship. They arrived promptly and immediately got the job done the right way! Peace of mind is mine again. Thank you for providing friendly and excellent services.

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Derek L O'lear Service Provided:
Garage Door Opener Repair

Product:
Springs

Technician: Derek L O'lear
Review:

I found Precision on Home Advisory and the reviews were very good. That helped me make my decision on picking them for the job.

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Derek L O'lear Service Provided:
Garage Door Repair

Product:
Opener

Technician: Derek L O'lear
Review:

I had used Precision some years ago to repair and replace a garage door. They did excellent work back then. Recently my lift motors began to fail. They were near end-of-life. I contacted Precision. They arrived with upgraded replacements to the motors and drive mechanisms. The installation was done very well. The work guaranteed. The price was reasonable. The technician explained everything and did not mind my watching him work and learning from him.

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A Response from: Don Taylor

Thank you for your review. We appreciate hearing from you as it our report card. We always strive for 100% satisfaction..

Derek L O'lear Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Derek L O'lear
Review:

Just reading the reviews make me confident that I will get a fair pricing and service. The service we received is excellent Derek Olear very professional and provided information very clear regarding the service. I would not hesitate to recommend your company to our friends and family for great service provided.

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Derek L O'lear Service Provided:
Broken Garage Door Spring Repair

Technician: Derek L O'lear
Review:

Excellent service from Jose Perea. We will call again if need service and will also recommend your company and Jose.

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A Response from: Don Taylor

Jose is an excellent technician, whose #1 goal is customer satisfaction.

Derek L O'lear Service Provided:
Garage Door Repair

Product:
Opener

Technician: Derek L O'lear
Review:

I called Precision because my garage door springs had broken. Sherman was my technician and he was phenominal. He was extremely polite and very professional. He explained everything he was fixing/working on and made sure that I was comfortable with the process. I called another company before calling Precision and I am glad that I selected you instead of them. Thank you for the excellent service!

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Derek L O'lear Service Provided:
Garage Door Opener Repair

Product:
Springs

Technician: Derek L O'lear
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Precision Door Service
Office: (951) 795-4758
6236 River Crest Dr
Ste G

Riverside, CA 92507
Precision Door Service
Office: (951) 290-3423
26413 Jefferson Ave
Suite E

Murrieta, CA 92562

Licenses

CA State Contractors License
809067

If you are looking for service in the Northern Los Angeles, Pomona, and Ontario areas, please visit:

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