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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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The website was very professionally created. Additionally, when I spoke with the customer service representative, she was friendly and reassuring that my problem would be resolved today. The technician, Jose Perea showed up a few minutes early, which was a pleasant surprise. He addressed my concerns and made sure he understood the issues before he began any work. He was very pleasant and his appearance and demeanor was very professional. He completed the work in a timely manner and provided contact information upon his departure. I would definitely recommend Precision Garage Door of Riverside
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Brent Perguson
