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Jose Perea
Tech ID#: 2
Reviews: 271
Average: 4.89 stars

Jose Perea

Technician
Jose Perea has received 271 reviews, averaging:

Jose Perea's Bio:

Jose was born and raised in the Los Angeles area. In high school he played baseball and ran the Cross Country event. After high school he coached high school and little league baseball for 10 years. His favorite professional sports teams are the Los Angeles Dodgers, the Los Angeles Lakers and the Dallas Cowboys. Jose spent 3 years in the Army and was stationed in Colorado and South Korea. He spent several years servicing a route with a major food company and co-owned a restaurant in Los Angeles for several years. Jose is bi-lingual, and presently lives in Ontario. He is a people-person and looks forward to helping you with your garage door needs.
Review:

Service was good as it has been in the past as well. BUT, I called 3 times and left messages regarding my AAA discount (and or) my Angie's List discount through the customer service telephone line. Now what they did with my messages could not tell you. Even, our tech "Jose Perez" said he will have someone call us back. As a matter of fact, he claimed, he was going to have lunch with boss's, and let them know. This all started back on March 28th and here its April 8th. When someone says they will have someone call us back, they should mean it. Again, recommend this company...I guess so, but insure you get clarification on any discounts BEFORE you have them do anything. Never had this trouble in the past before...i guess this company became to big be over the time. Left messages on the following dates and times; March 28th @ 12:12pm March 28th @ 4:30 pm March 30th @ 10:46 am
Celiann Lynch
A Response from: Don Taylor

Mrs. Lynch, Thank you so much for your review. Reviews are a major factor in how we measure our performance. I am very sorry that you had such a difficult time reaching us. I attempted to reach you today via the phone number we have on record and did not get an answer. However I see that you paid with a credit card, and I will refund you 10% on the parts which is $77.90. I will do it today and it should appear on your statement up to 5 work days after today. Again, I apologize for your frustration in contacting us. Thank you so much for being our customer and for giving us your feedback regarding our service.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

First contact (I didn't get name) was cheerful and her smile easily made it across the phone line. She advised that a tech guy was in the area and she'd make room for me. I had just been told by another Precision door company who told me a three day wait was in the cards due to the severe wind storm we had here on 3/30. She was pleasant enough but really didn't sound like new business was important to her. The other Precision door number was already in my phone from a previous service I must have had. Needing immediate service prompted me to start calling from the internet listings I could find and I found you folks. Jose topped the service caLL off by being super face to face and actually careing for my problem and called to confirm the appointment made through your office. He was an early finisher on the job before mine and was super pleasant and accommodating. I was impressed at his interest in my problem and his determination to fix it to my liking. I'm retired but wish I had employees like Jose when I had customers around willing to give me business. Good Job All Ed Millner Palm Springs
Ed Millner
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Jose came out and was very friendly and helpful. It was a busy day at my house that day and he was very patient with all the chaos. I was given options to find what best fit my needs at the time. I love our new garage door opener and rollers, the door is so quite now :) Also, Jose was very helpful in getting our gate openers programmed as well. Thank you.
Laura Chacon
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Awesome customer service will recommend
Ray Calderon
A Response from: Don Taylor

Thank you so much Ray for your review. We serve the entire Coachella valley, and look forward to serving you in the years to come.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

5 star....Fast, efficient, courteous and explained everything that that needed doing and why. He did it in a timely manor and I would highly recommend my technician, Jose Peres.He is very knowledgeable.
Michelle Winningham
A Response from: Don Taylor

Michelle, thank you for your review. Our goal is to always to achieve 100% satisfaction. Thank you for letting us know we achieved that.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Great, courteous service..quck reply. We love our new quiet garage door opener and our Rep, Jose, was terrifice!
John Talley
Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

Jose, the technician who came over this morning to fix my garage door was a real professional. Dressed well with excellent demeanor. He looked and sounded trustworthy that I did not even doubt that what he was explaining to me about the work to do was very credible. And a he is a veteran like me, with a son in active duty military like me. Winning personality. I will highly recommend this gentleman to people I know who will need garage door service. And I am a repeat customer of your company from 2009!
Gene Ramirez
A Response from: Don Taylor

I certainly appreciate your review Gene. Input from customers is how we make sure all of our technicians are going that extra mile in serving our customers. Jose goes that extra mile every time, and I will certainly pass along your comments. Thank you for being our customer.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Date: 02/02/2017
Garage Door Repair
,
Review:

I purchased my garage door and opener from Precision in 2011. I have always used Precision for any repairs needed. Precision is always courteous and professional. Today was no exception. The cables on the garage door were becoming frayed and not functioning properly. Jose Perea was the technician who responded to my home. Jose was very knowledgeable and thorough about explaining what was needed and in getting the job done. Thank you for doing a great job!
Traci Taylor
A Response from: Don Taylor

Thank you for your review. Yours was a warranty replacement and was not charge for the parts. Providing service for our warranty is very important to us and I am happy that we lived up to our promise.

Jose Perea Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

My neighbor just told me she got a 10% senior discount. I asked for that and was not offered it.???
Delores Madariaga
A Response from: Don Taylor

Thank you for letting us know. We will look into it and get back to you shortly.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Precision was prompt, polite, and effective. We have bought a lifetime warranty for our garage door.
Guy Kimbrough
A Response from: Don Taylor

Guy, we will be there when you need us. Thank you so much for placing your trust in us.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Your Service Tech was very professional and Kind, he fixed my remote and set my door to perfection. Jose Perea did a Great job. I will call you again if I need anything. Thanks Joseph Fox Sr. Home Owner
Joseph Fox sr.
A Response from: Don Taylor

Thank you Mr Fox. Our customers are our most important asset, and we certainly appreciate your assessment of our service and company.

Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

Technicians were knowledgeable professional during the performance of the repair actions. Left work area clean and organized. Friendly and courteous. Thank You for a job well done. JULES
Julius Wetzel
A Response from: Don Taylor

Your review is very much appreciated...it's how we stay in touch with our goal of 100% satisfaction.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

The service man was on time and very pleasant and immediately knew what the problem was, gave me a fair price to remedy, and had it fix in a short time. Very easy process. I have used them before and will continue to use them in the future.
Marsha Ladam
A Response from: Don Taylor

Thank you so much being our customer and for your feedback. We always strive to acheive 100% satisfaction, every time.

Jose Perea Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I love the outstanding service that your company provides! Professional techs, very quickly solved my problems with two garage doors. This is the second time that I have used your services. Jose was great! He was an outstanding tech, and quickly identified and repaired the problems.
Marcia Bird
A Response from: Don Taylor

Marcia, we appreciate you as our client. Our goal is to serve you in the years to come.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technician:
Review:

Jose was very personable and a great representative of Precision. He explained my options and found that with a broken spring and motor to replace the whole system. The new opener is modern (WIFI), dual lights and remotes, so I can open the door with my built-in remote in my car or use my smart phone. A neighbor, two doors down, has the same problem with his door and I recommended Precision. Great job Jose.
Richard Carter
A Response from: Don Taylor

Thank you so much for your referral of your neighbor. We will give him the same professional service we gave you. Our goal is always 100% satisfaction, every time.

Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

From the time I called and spoke to Maryn she was very informative, when I told her what's was going on with my garage. The tech Jose came out in a few hours and was absolutely great! I am so please with the service and our new garage opener works fantastic & it's no noise like my old one!! Very up to date with being able to connect with my cell phone as a remote. 5+ stars service. Thank you! ????????
Alicia
A Response from: Don Taylor

The technology in our new garage door openers is fantastic as you mention. I appreciate your feedback on the quality of our service, as our goal is to be the best. Thank you for being our customer.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Our technician was very prompt and courteous. He was very knowledgeable and advised exactly what was wrong with our garage door and how we could best fix the garage door problem and what the charges would be. I would recommend Precision to anyone that is in need of garage door repairs or a new garage door. Thank you for providing such a courteous, knowledgeable and efficient technician.
Janet Weiman
A Response from: Don Taylor

We train our techs to be most effective with their knowledge of garage doors and repairs. We also hire people with great customer service skills, that includes those skills that you acknowledged. Thank you for your feedback, as it either reinforce what we are doing, or let us know what we need to correct.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Wonderful and professional service! Thank you! 5 star service hands down
Trish Weston
A Response from: Don Taylor

Thank you for reinforcing our intentions with your comments.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

5 Star rating for Jose. He was thorough in explaining our options and there were no hidden fees. He arrived on time and did the job well. I would recommend him to friends and family. Our garage door is opening and closing smoothly and quietly.
Cara Dawson
A Response from: Don Taylor

Jose represents our company very well. He is the epitome of what we train all of our technicians to be. Thank you for your comments.

Jose Perea Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

We were very much pleased with the professional skilled service performed by Precision. The technicians were well trained and courteous, arrived on time and expedited their work efficiently.
Joe Ambrose
A Response from: Don Taylor

We recognize that there are perhaps many other things that you would rather be doing than waiting for a garage door technician. We strive to always be there at the beginning of the hour, and to make your repair as pleasant as possible. Thank you for taking the time to let us know your thoughts.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technician:
Review:

Prompt, friendly, professional. Replaced garage door springs within an hour. Garage door works like a charm. Yes, I would recommend your company.
Deborah Mullaly
A Response from: Don Taylor

Thank you for your feedback, and we would very much appreciate your recommendation.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Jose arrived on time and explained entire problem and what needed to be done. He was respectful, intelligent and understanding of my needs. He quickly and efficiently installed necessary equipment. Everything worked exactly as described and I 100% believe he sold me nothing I didn't need. Door works better than ever and no longer squeaks and groans. Jose is a great guy...I wish he were my neighbor! Would recommend Precision to anyone.
Janet Hillis
A Response from: Don Taylor

Jose is a great guy and a great technician. Thank you for your words, they matter. We would appreciate your recommendation of Precision Door.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

I live in a very dark, desolate,but beautiful place called Devore! My safety is extremely important and paramount to me and my family. I was having trouble with my door opening, then falling and then unable to reopen door. On this last holiday 5-31-16, I met Jose Perea(WOW). He was so professional and polite, he renewed my faith in contractors(Smile). He new exactly what needed to be done and he knew how to do it!!! My door is quieter, more efficient and I have a whole new system such as motion lighting, wall panel with temperature, date and rotating codes every time I open the door; adding to my safety and security. I can go on and on about Jose but that would take at least week(smile). Oh, not coming on to him, but did I mention that Jose was clean and neat and may I say, not bad to look at(smile). Jose, you made my day, even on a holiday!!!
Verlene Carey
A Response from: Don Taylor

Thank you so much for your review, we appreciate your feedback.

Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Opener
Technician:
Review:

Jose is a very knowledgeable Individual. He not only replaced our garage motor, but also provided us with excellent customer service and shared his enthusiasm and devotion to his career
Ronnie Kasdan
A Response from: Don Taylor

Jose is very enthusiastic about what he does for our customers, and he shares his knowledge and enthusiasm with other technicians, making sure we all are living up to the promise of 100% satisfaction. Thank you for your review of our service.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Service was great, very appreciative of Jose Perea for all his help, and experience in our installation. We would not hesitate to recommend Precision Door to anybody who should need a new opener or just need service. ***** 5 star rating!
Ellen Akimoto
A Response from: Don Taylor

Thank you so much Ellen. We are happy you are 100% satisfied, it's our goal every time.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

They are the best -hands down. So glad we had our garage doors installed by them. Jose is the best technician!
Michael Peters
A Response from: Don Taylor

Your review is important to us...it helps to continually tweat our service.

Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technician:
Review:

Found you on line, the first contact was good.....Jose came out the next morning and was a very professional. He found the problems explained them to me and after my ok he fixed them. I really enjoyed talking to Jose and would recommend him to anyone. Well done!!!
Richard Lewis
A Response from: Don Taylor

Jose is the epitome of how we train all of our techs. Our goal is always 100% satisfaction.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

The service was great. Jose Perea was early and explained everything that he was going to do. He was very friendly and completed the work very fast.
Arturo Rodriguez
A Response from: Don Taylor

Fast, efficient and complete and 100% satisfaction is always our goal.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Prompt courteous and no BS thanks guys
Jason Junge
A Response from: Don Taylor

Thank you for your feedback.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Very professional and friendly. Techs were on time and did a wonderful job! Highly recommend Precision Garage Door 5 - Star!
Patti Stern
A Response from: Don Taylor

So happy that you are elated about your door. I thank you for your feedback.

Jose Perea Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
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