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Read what people are saying
about Precision Garage Door

Precision Garage Door of Riverside & San Bernardino County
has received 4 reviews, averaging 2.00 Stars:
Review:

Sales Rep/Technicians and Admin just want to upsell and have not much concern about the safety of their customers. I called main office and told that my garage door is falling apart and not safe. Toi Green told me that someone will come and fix the door before they will replace it once the product will arrive but I have not heard from her anymore and did not returned back my calls as she promised. I was told by the initial sales person/Technician that my new garage will arrive within 3 weeks that is why I ordered the expensive garage after upselling me with better quality product but in reality it will not be delivered for more than 4 weeks. FYI, I called for a repair because I have the warranty from previous services from this company but I was sold the "upgraded" whole garage door assembly instead (door, motor, belt, spring, etc) Services NOT recommended.
Dionisio Vallejos
Dean Laurenson Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Technician:
Review:

Had a new garage door opener installed back in March 2015. The installation was fast, on time and very professional. What I have a big problem with is a with customer service. I order a 2nd remote to be sent by mail, still waiting. Called there office on 3 separate occasions where I was to get a call back from a manager, still waiting. I wonder if I have a real problem if I will get the same ind of response!
Paul Littlejohn
A Response from: Don Taylor

I don't know how we could have missed or mishandled 3 calls on this subject. However, I spoke with Mr. Littlejohn today, apologized for our apparent mistake(s) and assured him that his remote would be delivered TODAY. And it was.

Dean Laurenson Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technician:
Review:

They came on Wednesday. Charged 50 percent down. Instead of the manditory 10 percent. After the down payment was made. He told me someone will be in touch for install date. Here it is two days later and no-one has called yet.
Ian Widney
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

The two reasons I cannot give 5 stars for your service to remove and replace the springs on my garage door. First, I had originally scheduled a service call for Friday evening. No one called or showed up to do the job. If I have received a call to reschedule because of a previous job taking longer than expected, I would have graciously understood. But no call at all???! Second, I asked the technician on the phone to send me an invoice for the work. This has not been done! I need an invoice please for my business books. I think you will understand my request. Thank you, I hope our next visit by Precision will be better. Robert Allan Sakima.investment.associates@gmail.com
Robert Allan
A Response from: Don Taylor

The fact that we didn't show up on Friday night was our scheduling mistake...the technician did not realize this call was scheduled. Our process is to call ahead of time to let the customer know the time of arrival but the tech had no knowledge of the call. My apology to Mr. Allan. Don Taylor, President In regards to the comment on not receiving an invoice, here is Mr. Allan's email: Thank you for the invoice. Please ignore my comment on my review that stated that I had not received one; I simply did not see it in my inbox. Thank you again.

Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician: