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Read what people are saying
about Precision Garage Door

Precision Garage Door of Riverside & San Bernardino County
has received 1221 reviews, averaging 4.99 Stars:
Review:

5 star service. Mike was very knowledgeable, experienced, professional, & personable. Fully explained the problem & the solution.
Martin Stensbol
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Service tech was on time and completed all work in a hour. Very professional and answered all of our questions.
Mark D. Fisher
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Mr. Mike is very nice and I'm very satisfied with his work.
Sarah Pacia
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Bill knew exactly the issue and fixed it in the spot. Quick service and a very nice guy!
Mike & heather Ruff
Bill Weier Service Provided:
Garage Door Repair
Technician:
Review:

Excellent customer service by our technician, Mike N. He was on-time, informative, and professional. We truly appreciate a company that stands by their product and hires people that actually care. Thank you!
Scott and Suzi Huchting
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

He was very knowledgeable and answered all our questions about our opener so we were able to make the right decision.
Melinda Poll
Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technician:
Review:

Excellent service. Technician had serviced unit before. I appreciated the return customer discount. Garage door works smoothly and quietly and keypad entry works. Thanks.
Maryjo Davis
Mike Napolitano Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technician:
Review:

Jose arrived in short order. His ability to quickly assess the problems, clearly present his plan for correction, & substantiate the pricing was very impressive. I will continue to use, & recommend, ONE Garage Door Compny, Precision!
Kenny Doyle
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Jeff Micheloni was my technician that came out to trouble shoot the problem with my garage door opener. He was very helpful and explained everything to me and what the problems could be. Within minutes he had the problem solved and had the garage door opener working again. He was very professional and took his time to explain things. I highly recommend him.
Chris Cabral
Service Provided:
Garage Door Opener Repair
Technician:
Review:

Good, friendly, fast service. I would recommend this company for sure!
Alan Stanley
Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

I thank you for coming out on Sunday Memorial weekend. I was Honored to have Bill Weier, a Proud Veteran do the work. He took one look and knew what the problem was right away.
Allen Fleming
Bill Weier Service Provided:
Garage Door Repair
Technician:
Review:

I am 100% satisfied with the job. You guys are absolute professionals. Michael examined the problem. Jose Perea did a great job and changed the springs. Everything was done in about a couple of hours. If you need a garage door service, use this company. 5 Stars -- no questions.
Theadore Levterov
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Fast and efficient service. Very knowledgeable technician. Great people to do business with.
Haji Dayala
Shane Stewart Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

My wife and I are very pleased with the Tech. He showed us options and told us what the cost and warranties of the product we bought. We were very pleased now how quite the garage door operates.
Harold Schlef
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

You charged us 900 to rebuild our garage door and the next day a panel caved in. Your technician returned one call offering to charge us 400 more and to replace the door We just want the work we paid for fixed. Now he won't return calls or texts and your office has ignored our emails and messages. We will try calling again tomorrow I guess there is no guarantee on your work almost 1000 dollars later. I wish I had known that to begin with .
Scott Johnson
Shane Stewart Service Provided:
Garage Door Repair
Technician:
Review:

We were extremely happy with the service. Everything was explained and fixed within a half hour. Jose fixed our springs and made sure everything else was in good working condition! He went above and beyond to make sure we were satisfied with his work My husband and I would definitely recommend Precision Door Service!
Joel Vogelgesang
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Jose was very skilled and able to repair our existing garage door. He said he would tell us if he didn't think it should be repaired which I appreciated. When we replace the door we'll call Precision again.
Joan Wakefield
Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

I like the name precision. Salesman explained very well about the product I'm buying. I like the warranty part of the deal.
Marino Alvarez
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Mike was here within the time frame. He effeciantly diagnosed the problem an presented my options. I picked the one that worked for us without any annoying hard sell from Mike. He finished the work in a reasonable amount of time and showed me all the parts he had replaced. We are very happy with the work and would not hesitate to recommend Precision and Mike.
Mary Judd
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Service was good as it has been in the past as well. BUT, I called 3 times and left messages regarding my AAA discount (and or) my Angie's List discount through the customer service telephone line. Now what they did with my messages could not tell you. Even, our tech "Jose Perez" said he will have someone call us back. As a matter of fact, he claimed, he was going to have lunch with boss's, and let them know. This all started back on March 28th and here its April 8th. When someone says they will have someone call us back, they should mean it. Again, recommend this company...I guess so, but insure you get clarification on any discounts BEFORE you have them do anything. Never had this trouble in the past before...i guess this company became to big be over the time. Left messages on the following dates and times; March 28th @ 12:12pm March 28th @ 4:30 pm March 30th @ 10:46 am
Celiann Lynch
A Response from: Don Taylor

Mrs. Lynch, Thank you so much for your review. Reviews are a major factor in how we measure our performance. I am very sorry that you had such a difficult time reaching us. I attempted to reach you today via the phone number we have on record and did not get an answer. However I see that you paid with a credit card, and I will refund you 10% on the parts which is $77.90. I will do it today and it should appear on your statement up to 5 work days after today. Again, I apologize for your frustration in contacting us. Thank you so much for being our customer and for giving us your feedback regarding our service.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

We were most grateful for a Saturday emergency visit. Will call you first next time, love that guy!
Michael Rhine
A Response from: Don Taylor

Justin is a great guy, and strives for 100% every time. Glad that we could help you that Saturday. We are available 24/7.

Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Bill as always provided excellent service.
Barbara Morris
A Response from: Don Taylor

Thank you so much Barbara. Bill's and the company's objective is 100% satisfaction every time.

Bill Weier Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

First contact (I didn't get name) was cheerful and her smile easily made it across the phone line. She advised that a tech guy was in the area and she'd make room for me. I had just been told by another Precision door company who told me a three day wait was in the cards due to the severe wind storm we had here on 3/30. She was pleasant enough but really didn't sound like new business was important to her. The other Precision door number was already in my phone from a previous service I must have had. Needing immediate service prompted me to start calling from the internet listings I could find and I found you folks. Jose topped the service caLL off by being super face to face and actually careing for my problem and called to confirm the appointment made through your office. He was an early finisher on the job before mine and was super pleasant and accommodating. I was impressed at his interest in my problem and his determination to fix it to my liking. I'm retired but wish I had employees like Jose when I had customers around willing to give me business. Good Job All Ed Millner Palm Springs
Ed Millner
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Jose came out and was very friendly and helpful. It was a busy day at my house that day and he was very patient with all the chaos. I was given options to find what best fit my needs at the time. I love our new garage door opener and rollers, the door is so quite now :) Also, Jose was very helpful in getting our gate openers programmed as well. Thank you.
Laura Chacon
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Awesome customer service will recommend
Ray Calderon
A Response from: Don Taylor

Thank you so much Ray for your review. We serve the entire Coachella valley, and look forward to serving you in the years to come.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jeff was great. He was helpful and answered our questions.
Jana T
A Response from: Don Taylor

Thank you Jana so much for your feedback. It is very important to us to get your feedback, as it helps us to determine if we are meeting our goal of 100% satisfaction.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

5 star....Fast, efficient, courteous and explained everything that that needed doing and why. He did it in a timely manor and I would highly recommend my technician, Jose Peres.He is very knowledgeable.
Michelle Winningham
A Response from: Don Taylor

Michelle, thank you for your review. Our goal is to always to achieve 100% satisfaction. Thank you for letting us know we achieved that.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Dean, The sales rep. was outstanding. Kind of rare these days to sit down with someone who talks with you and isn't pushing the hard pressure sale. This was a homeowners insurance claim, so he knew we had a budget to work with. He listened, made suggestions and more importantly, met the needs of the person who was most invested : my wife! She walked away from Dean's visit knowing she got the door she wanted. And more importantly, we kept it within our budget! When we get the door installed, I'm sure I'll have another positive review.
Jeffrey Cloutier
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

The drum on the Spring bar seems to be unraveling the cables thank God they're under warranty this is the third cable put on there within two years
Mike Galipean
A Response from: Don Taylor

Thank you for your review. You are under warranty and we always live up to them. It is a manufacturers issue and we are working presently to get it resolved.

Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Shane was fast, knew what he was doing, a pleasure do deal with.
Robert Parris
Shane Stewart Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
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