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Read what people are saying
about Precision Garage Door in:

San Bernardino Area, CA

Precision Garage Door of Riverside & San Bernardino County
has received 60 reviews, averaging 4.77 Stars:
Review:

I highly recommend Precision. My technician was very knowledgeable and trustworthy. I will definitely tell my family and friends about the exceptional service I received.
Maryhelen Campos
Bill Weier Service Provided:
Garage Door Repair
Technician:
Review:

I hit my garage door with my car, so getting someone to fix it right away was important - the tech showed up earlier than promised, took care of the problem expertly and got everything running better than before! It was an all around excellent experience in a frustrating situation!! I highly recommend Precision Garage Door Service!
Mary Adams
A Response from: Don Taylor

Thank you so much for your review. We appreciate you as our customer and look forward to serving you in the future.

Bill Weier Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

Jose, the technician who came over this morning to fix my garage door was a real professional. Dressed well with excellent demeanor. He looked and sounded trustworthy that I did not even doubt that what he was explaining to me about the work to do was very credible. And a he is a veteran like me, with a son in active duty military like me. Winning personality. I will highly recommend this gentleman to people I know who will need garage door service. And I am a repeat customer of your company from 2009!
Gene Ramirez
A Response from: Don Taylor

I certainly appreciate your review Gene. Input from customers is how we make sure all of our technicians are going that extra mile in serving our customers. Jose goes that extra mile every time, and I will certainly pass along your comments. Thank you for being our customer.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Fast, knowledgeable, polite, service
Amy Potter
A Response from: Don Taylor

Thank you Amy.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Well this will e long. I called Precision on Monday this week October 10 2016 I stated my Garage door was not working correctly. Out comes Schane. After a quick look he stated the motor is working good, the springs need replaced,he did , no change thew door still does not work,"I guess the motor need to be replaced, we talked and he went to the Truck to call his super, 30 minutes later I go out front and he is gone. I called the office again, I was told the super would call me, Now this was Monday, Today is Friday, I called the office after talking to Home office in FL, they gave me Toi number and I called and told her the program, She stated she would send out a serviceman today, SHE DID HER JOB, at about 2PM Jeff drives in and I show him the problem, He did the survey and list all the problems and also showed me the springs that were put on were to small but would work, also look at his report as to the other problems and was able to find and to correct them by installing a new MOTOR the job is done and I am again convinced that Precision can and will do the job correct. Thank you Jeff and Keep up making customer Happy IF YOU WANT IT DONE AND DONE RIGHT GET PRECISION TO DO IT
Howard Wicks
A Response from: Don Taylor

First of all, I apologize for the difficulty in the beginning. Our #1 priority is customer service, and our goal is 100% satisfaction every time. Thank you so much for letting me know that we ultimately got it right. We have reviewed this situation, used it as a training focus to correct it for the future. This is our reasoning for asking for reviews...it helps us stay on track for giving the best service in the industry.

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

I live in a very dark, desolate,but beautiful place called Devore! My safety is extremely important and paramount to me and my family. I was having trouble with my door opening, then falling and then unable to reopen door. On this last holiday 5-31-16, I met Jose Perea(WOW). He was so professional and polite, he renewed my faith in contractors(Smile). He new exactly what needed to be done and he knew how to do it!!! My door is quieter, more efficient and I have a whole new system such as motion lighting, wall panel with temperature, date and rotating codes every time I open the door; adding to my safety and security. I can go on and on about Jose but that would take at least week(smile). Oh, not coming on to him, but did I mention that Jose was clean and neat and may I say, not bad to look at(smile). Jose, you made my day, even on a holiday!!!
Verlene Carey
A Response from: Don Taylor

Thank you so much for your review, we appreciate your feedback.

Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Opener
Technician:
Review:

On Time for Service, Quick and through repair/ replacement of my door opener. Friendly Service personnel
Brian Demulling
A Response from: Don Taylor

Our goal is always 100% satisfaction, and we appreciate knowing from you that our service was right on target.

Shane Stewart Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Very professional and courteous. Options were explained clearly and service was excellenr!
Susan Schill
A Response from: Don Taylor

Elated that you are 100% satisfied, thats our service goal every time.

Jose Perea Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

I purchased a Voucher from Amazon for a Garage Door Tune-Up. When I called Precision Door Service to redeem the voucher, I spoke to Denali, a very nice and courteous young woman. I was able to schedule a same day appointment. The Service Tech, Dayvon Lemle, was prompt and thorough. He suggested that the spring would need to be replaced. I explained that I was on SS and would not be able to do so until the middle of next month. Dayvon gave me his number and said to call him when I was ready. I am quite pleased with the customer service, as well as with how quickly the response time was.
Dale C
A Response from: Don Taylor

We are happy to have you in the Precision family and we look forward to serving your future garage door needs.

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

The service was quick and with precision. Thank you.
Ernest Gonzales
A Response from: Don Taylor

Thank you for your comments.

Service Provided:
Garage Door Repair
Product:
Opener
Review:

Johnny and his helper were very professional in preforming the work done on my garage door. Johnny showed me the worn out rollers and what I should do to help the performance and maintenance of the rollers of the door. I am very satisfied with the work they performed and whenever I need other work done you can count on me that I will be calling your Redlands phone number and asking for Johnny to do the work! Teodoro (ted) O. Atencio
Ted Atencio
A Response from: Don Taylor

Thank you for your comments and we look forward to serving you in the future.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Had a new garage door opener installed back in March 2015. The installation was fast, on time and very professional. What I have a big problem with is a with customer service. I order a 2nd remote to be sent by mail, still waiting. Called there office on 3 separate occasions where I was to get a call back from a manager, still waiting. I wonder if I have a real problem if I will get the same ind of response!
Paul Littlejohn
A Response from: Don Taylor

I don't know how we could have missed or mishandled 3 calls on this subject. However, I spoke with Mr. Littlejohn today, apologized for our apparent mistake(s) and assured him that his remote would be delivered TODAY. And it was.

Dean Laurenson Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technician:
Review:

I don't think my husband could have picked a better company to call to replace our garage door spring! Jose Perea was very courteous and efficient in replacing the door spring (with two). We will make sure and call your company for all our garage door repair needs. Thank you!
Bob & Joan Eck
A Response from: Don Taylor

We will always inform you of the best way to repair your door, and endeavor to leave you 100% satisfied. We are delighted that we met that goal.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

efficient an reliable
Manny De sagun
A Response from: Don Taylor

Thank you for your review.

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

5 Stars!!! Thanks for the great prompt service! Jimmy was my tech and he was awesome! Excellent customer service!!
Tracie Carignan
A Response from: Don Taylor

Thank you Tracie for your feedback. This is how we make sure that 100% satisfaction is not just a slogan.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Excellent customer service. I will definitely recommend Precision to my friends and family.
Maryhelen Campos
A Response from: Don Taylor

Thank you MaryHelen.

Dean Laurenson Service Provided:
Garage Door Opener Repair
Technician:
Review:

Excellent job, no complaints.
Richard Camacho
A Response from: Don Taylor

Great, thank you!

Bill Weier Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Dean came out to my house today to repair my garage door opener and he was extremely helpful. He answered all of my questions and was very friendly. I would highly recommend this company.
Byron Steele
A Response from: Don Taylor

Dean is a real peoples person and does a great job for us...thank you.

Dean Laurenson Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

excellent
Dennis Gomez
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Technician:
Review:

Cody did a great job fast and detailed. Very polite
Nancy Nino
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Our garage door was repaired very quickly and Dean, the technician was very friendly, yet very professional. Also, thank you for arriving at our home at the time we were quoted. Overall experience was WONDERFUL! I will be sure to call PRECISION if we are ever in need of another repair or new door installed and I will refer any friends that may need your services. Thank you!
Kathy Thorpe
Dean Laurenson Service Provided:
Garage Door Repair
Technician:
Review:

Good job very expensive
Randall Nejia
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Thanks a million to Lance! He was courteous and informative. He had the parts I needed on hand and repaired my garage door in less then 1 hour, great service!! I especially appreciate Precisions website's security feature how it shows photos of all the repair technicians, so you know who should be arriving at your home. You can never be too safe!
Candance O'grady
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very professional
Saminabi Abubakkar
Mike Napolitano Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Very professional
Saminabi Abubakkar
Mike Napolitano Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Jose showed up on time , clear explanation of work to be performed , was given a estimate to replace 2 garage doors
David Osuna
Jose Perea Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I was not happy with the first flake that was suppose to be out Tuesday before 12:00. He called and said he would be late about 2hours. We had an appointment, so he said he would be there at 9:00 Wednesday first thing. My husband waited till 10:05 and had to leave. 10:30 the guy calls and leaves a message he was here and had to leave.I was pissed!i called and talked to a girl in the office. She did send a man out who helped us. Iam waiting for a receipt for the work done. He said it would be emailed to me.I don't think you want me to go on Facebook . I really was not to happy.thank you.
Kim Trousas
A Response from: Don Taylor

By the time I spoke with Mrs. Trousas she had the receipt but was concerned that she had not gotten credit for a coupon she had. I explained to her that the first technician was hung up on the job prior to hers, which she understood. However, I apologized for the following morning, as that was not handled appropriately by the first technician, but it has been addressed with the technician. I also gave Mrs. Trousas a credit for her coupon. Don Taylor

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Service was fast, efficient and courteous.
Amy Wiles
Dean Laurenson Service Provided:
Garage Door Repair
Technician:
Review:

Jose performed really good. The service was about programming the door opener. He was friendly and open for any comment.
Victor Begazo
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Technician:
Review:

Fast great service.
Amy Wiles
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
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