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Read what people are saying
about Precision Garage Door

Precision Garage Door of Riverside & San Bernardino County
has received 13 reviews, averaging 3.00 Stars:
Review:

The service guys that came to my place were good. However, they up sold me a number of items and I ended up paying hundreds more than I would have had i gone with someone else. Although the work Jimmy and Johnny was good, I wouldn't recommend this company or use their services again.
Michael N.
A Response from: Don Taylor

First of all Michael, thank you for your response. We use reviews to help us make sure our service promotes 100% satisfaction. Our technicians are trained to provide up to three options of repair for you to choose the level you are comfortable with, which they did. I am sorry that you feel after the fact that it is not worth it. However, the option you chose provides you an excellent warranty that I hope you will appreciate should you need it in the future.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

When I called to book appointment and get estimate I wasn't told that I had to replace two springs when one was broken. The technician told me that was your polity. The person giving estimates should of told me.
Skip Langellier
A Response from: Don Taylor

I apologize for the confusion. Both of your springs have been lifting your door for the same period of time. When one breaks, you are much better served to replace both springs, as the older spring is likely to break in very short order. Additionally, you save a service charge fee and possibly labor as well. Thank you for your feedback on this issue.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

The service person Dean is very polite. Although it took him 2 trips to fix my door, it is still accptable. Except I
Frank Tan
Dean Laurenson Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

I was happy he solved my problem. I though he was very expencive when he quoted greasing and oiling the track. $91. Eva
Eva Kauffman
A Response from: Don Taylor

Our standard price for a "lube and tune" is $79.95. This includes lubing and tuning all moving parts and making minor adjustments as needed. This service is needed at least on an annual basis.

Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Technician:
Review:

I was not happy with the first flake that was suppose to be out Tuesday before 12:00. He called and said he would be late about 2hours. We had an appointment, so he said he would be there at 9:00 Wednesday first thing. My husband waited till 10:05 and had to leave. 10:30 the guy calls and leaves a message he was here and had to leave.I was pissed!i called and talked to a girl in the office. She did send a man out who helped us. Iam waiting for a receipt for the work done. He said it would be emailed to me.I don't think you want me to go on Facebook . I really was not to happy.thank you.
Kim Trousas
A Response from: Don Taylor

By the time I spoke with Mrs. Trousas she had the receipt but was concerned that she had not gotten credit for a coupon she had. I explained to her that the first technician was hung up on the job prior to hers, which she understood. However, I apologized for the following morning, as that was not handled appropriately by the first technician, but it has been addressed with the technician. I also gave Mrs. Trousas a credit for her coupon. Don Taylor

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Cody came out to check my garage door because it was not closing properly. It gets within about one foot of closing and then goes back up. Cody studied the problem and then lubed all of the moving parts. Although the door is quieter, today it again malfunctioned several times! I think Cody did the best he could but my door is still not fixed.
Thomas Platten
Service Provided:
Broken Garage Door Spring Repair
Review:

Jose is a nice guy, knows his job, works fast and is a good talker (read good salesman).
Ray Ritchie
Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Just an FYI. I received an automated response on July 25th but there was no price quote attached. I had to call back and request a second copy. Have not received that copy yet?
Bob Henry
Mike Napolitano Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Technician:
Review:

The service tech pointed out what needed to be done to repair my door, & I fully expected him to fix it. He proceeded to do something else, which doesn't look like it will last. He asked if I was 100% satisfied, & I said No. He spent a couple of hours fashioning a bracket out of my punched angle & then charged me for the punched angle & labor to do it. I fully expected to pay more to have my door fixed, but it was NOT properly fixed & now I'm facing the prospect of having to hire someone else to properly fix it. I have pictures of what I'm talking about if anyone is interested in seeing them.
Billy Lyon
A Response from: Don Taylor

I contact Mr. Lyon about his situation after speaking with our technician and offered to return and install wood to attached the springs to. The punched angle solution is one that is used when there is no wood backing but we were willing to install the necessary backing. About 10 days later when we contacted him to schedule it, he stated he would have another company do the work. Don Taylor

Service Provided:
Garage Door Repair
Review:

Work was quick and efficient. Only problem that I have is that since the work was done on a rental house, I was not there to get a paid invoice. After 3 request I received the invoice for part of the work. Will need to call again to get all of my paperwork.
Robert Dalton
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Once the technician arrived the work was done in a timely manner. I'm disappointed with the scheduling for repairs. This is the second time I have used this company. The first time the Tech arrived 6 hours after the scheduled time and spend over 4 hours installing a motor and didn't finish until almost 1 am. Today i was scheduled between 10 and 12. The Tech didn't arrive until about 3:30. Your company did call to say he would be late. Apparently you don't give your Tech enough time to do their work.
Dennis Birmingham
A Response from: Don Taylor

Thank you very much for your input sir. We value it since many times we don't know your concerns until you review us. I've investigated this last call and found that your call was on a technician's schedule that fell ill and we had to add you another technician's schedule, and it was a parrticularly busy day. We certainly do apologize to you for this. Arriving on time is certainly one of our priorities and we will continue striving to do that. Don Taylor

Service Provided:
Garage Door Repair
Review:

Technicians are friendly and know what they're doing. Fast, same day service. Only three stars because prices for parts are too high. $150 for a standard torsion spring. My door is a basic tract home roll up. Not asking to pay wholesale, but a 200% mark up is a bit much.
David Petty
A Response from: Don Taylor

The cycle life of all of our torsion springs is triple that of the industry when used on a 7' high door. The springs that we use on all door repairs are the same as those we use when we grant a lifetime warranty. They are excellent quality and last much longer on your door without the need for frequent spring repairs. Don Taylor, President

Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Jerad has been the sevice tech for the last two calls. He is very knowledgeable and compassionate. I would hope he fields any future calls I may have. My first dealings with your company was last November. I had just moved into my new home and the door broke with the cable coming off the drum. Brent was the tech and sold me a rebuild for $529.00 which I thought came with a 5 year warranty. I found later that it was just the
Dan Chumbley
A Response from: Don Taylor

I spoke with Mr. Chumbley regarding his thought explaining that I appreciate his input because we can't fix it if we don't know it. We have been back to address his concerns. One being his warranty and the other being door noise. We did install high cycle springs (which are higher quality than the standard springs) and new rollers on his door that carry a lifetime warranty. His prior door and opener were different from what he has presently. His present door is non-insulated steel vs insulated before, and his opener is a 1/3 hp screw drive vs a 1/2 hp belt drive before. This makes a huge difference in the noise levels, which Mr. Chumbley now understands, and states "his next opener will definitely be a belt drive.

Service Provided:
Garage Door Repair