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Read what people are saying
about Precision Garage Door

Precision Garage Door of Riverside & San Bernardino County
has received 86 reviews, averaging 4.01 Stars:
Review:

Overall satisfied with the work. Jose, the service tech, arrived on time and was polite and professional. The overall cost was about $75 higher than what I was quoted over the phone. I called Precision to see if they could lower the cost a bit to match the phone estimate, but they did not lower the price. Expect to pay a minimum of $324 for a simple spring replacement. The service was completed in about 30 minutes. Jose greased and oiled the other moving parts on the garage opener and overall system. It sounds much quieter and runs smoother. Overall, a great job, just a bit more expensive than what I expected.
Lance Colmer
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

This is the second time we have used Precision Door Service. The technician arrived on time, friendly and knowledgeable. We had discussed a Senior Discount as advertised in your ad but evidently it was forgotten or ignored. The technician repaired the garage door quickly and efficiently. A five star rating would have been selected but for the lack of ackowledging the Senior Discount a four star rating was given.
Manuel Baltierra
Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

My neighbor just told me she got a 10% senior discount. I asked for that and was not offered it.???
Delores Madariaga
A Response from: Don Taylor

Thank you for letting us know. We will look into it and get back to you shortly.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

employee was courteous and knowledgeable. fixed my problem in a few minutes price was better than the last guy. problem is door started acting up the next day. will call them back out. will see if they will charge me again.
John Zdeb
A Response from: Don Taylor

No sir we should not charge you for that. It is more than likely a warranty situation.

Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

My door broke about 1:00 pm labor day the tech was here in one hour took about 1 1/2 hrs. The service and the tech were five star. the reason for four stars was the cost. $250 for two hrs, counting travel and a ten dollar bracket is high. But like I said it was labor day and the service was great.
Phil Dahlgren
A Response from: Don Taylor

I appreciate your comments, it helps us to stay on top of our level of service in all areas. Thank you.

Service Provided:
Garage Door Repair
Review:

Bill Weier was the technician and he did a great job. He was very professional and completed the repairs very quickly. He explained what was needed to repair my problem and also pointed out a few items that needed to be replaced. My only concern is the cost of the repair, it seems expensive but I didn't seek any other bids. I used Precision to repair my mom's garage door about a year ago and they did a great job then as well.
Mike Hays
A Response from: Don Taylor

Thank for giving us your feedback. Our goal is always do the best job we can for you.

Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Tech was knowledgeable,bright and personable. Service was on time and well done. Great job.
Ernest Peterson
A Response from: Don Taylor

Extraordinary customer service is our most important product, and we are happy we provided it to you.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Great team of professional people. Dean took care of my concerns and it was fun to see someone doing a job that he was an expert at.
Ed Vigil
A Response from: Don Taylor

Thank you for confirming that we are meeting our goal of being our best.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Great service! The technician exceeded my expectations. I will definitely use your service in the future.
Keith & Linda Banjoman
A Response from: Don Taylor

Our goal is to always meet or exceed our client's expectations...thank you for your feedback.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

On time. Efficient.and professional. Very happy with the service.
Linda Novkovich
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Very helpfull,fixed my garage door.
Estela Rojas
Service Provided:
Garage Door Repair
Product:
Opener
Review:

BILL GAVE ME ALL THE INFO I NEEDED.
Steve Portillo
Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Very efficient service. I did not receive my receipt however? Could you please forward for my records? Jose was very quick and the door is even better than before it broke. Thanks!
sean feeley
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Rarely give 5 stars. But Jose was close..
Dotty Petersen
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I appreciate being given choices of service and the tech. was great but starting with a $200 repair that moved to an almost $900 "best" repair is kind of silly. Bill was super nice and informative.
Beau Christian
Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent service I could not have asked for anything better
Mike Fisher
Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

my service technician was most professional and very experienced and what he does. I appreciated his time. He was most expedient.
Rodney Deas
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Bill our service technician was very professional and excellent job done. Thank you, Bill.
THERESA BRAVO
Bill Weier Service Provided:
Garage Door Opener Repair
Technician:
Review:

Good job very expensive
Randall Nejia
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

They did a great job. Tech was on time, friendly, and dressed appropriate. Professional evaluation,gave several options without pressuring. Advised me of all aspects of the job and cleaned up after. I have nothing negative about my expirence. I appreciated the lifetime warranty on all the moving parts. However, I was provided with nothing in writing at the time. I was told it will come in my email but haven't seen it yet. I assume I will get it but I like to see things in writing before giving my money. That was the only problem I had. I think if you have time to send this my receipt could have also been sent at the same time
Ralph Pietropaula
A Response from: Don Taylor

As you know we are a paperless environment with our invoicing and are currently emailing your receipts. However we are evaluating a way to print receipts on the spot instead of emailing. Thank you very much for your review. Don Taylor

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I had a garage door and side jack installed on my garage that had no other access. The installer was very skilled and was a good communicator. I upgraded to the side jack on his recommendaion because of the lay out of garage. It was the right call I am very satisfied with the use and application. Unfortunately, 1 year later my lift jack wireless remote wont work, I am told we have to cut a hole in the panel to access the device to unlock get it to work.... I am NOT upset about the work or craftmanship.... things will break (or one of my family may have inadvertently put it in vacation mode or unplugged it). I just wish that I had been offered another means to open the door.... I am learning now that a cheap keyed switch would have done this... Again I love the door and the side jack but not informing me of the options is now going to be a pain in the butt and lot more expensive than a simple key.... feel free to delete I am not an angry customer just wanted to give you some feed back on how I would have been more satisfied as a customer. Again the installer Jose is very skilled, does excellent work and is a very good rep for your company in the field.... Give him a product with more diversity and I believe you will not be disappointed. ..... I hope this was helpful. I like your company and the people. The Dispatcher/Office was also very helpful.
Bill Laster
A Response from: Don Taylor

Thank you sir, I appreciate your input and will institute changes for this rare but important situation. Don Taylor, President

Jose Perea Service Provided:
Install Garage Doors
Technician:
Review:

The technician was very helpful and shared his knowledge with me, which helps when you are spending a good amount of money. I feel that the up pricing on the parts was a bit high, but probably an industry wide issue. I do not think I would use any other company. The technician was on time, and being able to know who was coming to my house prior to the day really helps out.
Kenneth Edward
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Jose did a good job of fixing my garage door. He was knowledgeable, competent and has good customer skills. My only complaint is with the cost of the service. Jose
Paul Burgess
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Mark was Great. He explained everything to us in detail about the repairs needed. He just didn't give us 1 price but reviewed 3 options ranging in price for us to decide on. Will call them back if needed in future.
Shawn Hoback
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Bill did a wonderful job and he was very honest with me. He did not try to take advantage of me or my situation. We had to reprogram some garage door openers. Thanks to Bill!
Joe Mazzela
Bill Weier Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technician:
Review:

Nice work.
David Landon
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

WOW! CAME HOME FROM WORK, GARAGE DOOR BROKEN. NO OPEN OR CLOSE. WENT TO THE INTERNET. FIRST ONE I FOUND WAS PRECISION. EVERYTHING SOUNDED GREAT SO I CALLED THEM THAT EVENING. THEY CAME FIRST THING THE NEXT MORNING. MARK WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. HE ANSWERED ALL MY QUESTIONS AND REPLACED THE SPRINGS EXPLAINING AS HE WORKED. I AM VERY PLEASED WITH THE RESULTS AND WILL CERTAINLY CHOOSE PRECISION IN THE FUTURE AND ALSO RECOMMEND PRECISION TO MY FRIENDS AND FAMILY. THANK YOU FOR YOUR GREAT SERVICE.
Terry Ybarra
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

They arrived on time. Inspected the garage doors, made repairs and gave an estimate to install new opener and replace spring. Tech was great. Answered all questions.
Michael Pedersen
Jose Perea Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

the service is great,technician is very nice
Yen-yun Wang
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Your company advertises as a 24/7 service. I placed a call on Sunday but was given a next day appointment. For this reason I rate Precision with a four. However I was very impressed with the services provided by Lance. I will definitely use Precision again.
Nicole Pierce
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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