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Read what people are saying
about Precision Garage Door in:

Riverside, CA

Precision Garage Door of Riverside & San Bernardino County
has received 162 reviews, averaging 4.87 Stars:
Review:

My garage door spring broke at 3:30 in the afternoon. They had an awesome technician, Mike, at my home by 4:45. He was very knowledgeable and gave multiple options to solve my problem. He was quick, efficient and educated me on garage door operations. I would highly recommend them if you need work done with fast and friendly service.
Alan Lorton
Service Provided:
Broken Garage Door Spring Repair
Review:

Needed repairs in specific city...Repair rep Jose, was extremely professional, knowledgeable and courteous !! An asset to your company !! Thank you for a job well done !!
Chris Papin
Jose Perea Service Provided:
Garage Door Opener Repair
Technician:
Review:

Thanks to Mike for putting new springs in my door in about 30 minutes. Great job. I'm gonna change my door and soon and Precision will have my business.
John Kiser
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Jarrod was very professional and informative of the work to be done and was completed in a timely manner. Excellent work from a dedicated individual. He's a keeper. Thanks
Robert Blythe
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Outstanding work, outstanding job. Thank you so much.
Gary Maines
Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

Very professional, reliable, dependable! Thank you Jose Perea!
Ray Presto
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Fantastic service and very thorough work. These guys came highly recommended by a friend and I was very happy with the job they did. Booking was a snap, a technician was at my home in no time.
Daniel Young
Jose Perea Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

5 STAR ! Professional, courteous, on/ time, knowledgeable. Performed the services I requested the same day, even though the tech had to travel some distance to obtain the parts we needed. I was pleasantly surprised at how easy they made the process . Just 1 one phone call in the morning , and my garGe door problems were repaired before the end of the day. I was so pleased, I entered their Contact info, into my Contact List in my iPhone, so I'll have it in the future, should any of our 3 gRage doors, develop a problem in the future. You can't give a higher recommendation than that. ! Henry W. & Linda L Coil, Riverside, CA.
Henry and Linfa Coil
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

Nine months ago I got a new door and Mike Napolitano was the technician they had sent out. He told me my options and I decided on a new garage door. Well, fast forward nine months to a couple weeks ago when I started hearing strange sounds coming from the door as it was opening. I called precision and Mike came out the next day with five star friendly service. He fix the problem and instructed me on what to do annually. I will continue to use and promote Precision Garage Door.
Cathy Dewitt
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

I am a repeat customer and called you because of my high satisfaction last time. Dean, your estimator/salesman is tops. I'm sure your technician(s) will be high quality, too, just like he (sorry, I do not remember his name) was the last time.
Stephen Ansley
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Overall satisfied with the work. Jose, the service tech, arrived on time and was polite and professional. The overall cost was about $75 higher than what I was quoted over the phone. I called Precision to see if they could lower the cost a bit to match the phone estimate, but they did not lower the price. Expect to pay a minimum of $324 for a simple spring replacement. The service was completed in about 30 minutes. Jose greased and oiled the other moving parts on the garage opener and overall system. It sounds much quieter and runs smoother. Overall, a great job, just a bit more expensive than what I expected.
Lance Colmer
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent customer service by our technician, Mike N. He was on-time, informative, and professional. We truly appreciate a company that stands by their product and hires people that actually care. Thank you!
Scott and Suzi Huchting
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Jose arrived in short order. His ability to quickly assess the problems, clearly present his plan for correction, & substantiate the pricing was very impressive. I will continue to use, & recommend, ONE Garage Door Compny, Precision!
Kenny Doyle
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Service was good as it has been in the past as well. BUT, I called 3 times and left messages regarding my AAA discount (and or) my Angie's List discount through the customer service telephone line. Now what they did with my messages could not tell you. Even, our tech "Jose Perez" said he will have someone call us back. As a matter of fact, he claimed, he was going to have lunch with boss's, and let them know. This all started back on March 28th and here its April 8th. When someone says they will have someone call us back, they should mean it. Again, recommend this company...I guess so, but insure you get clarification on any discounts BEFORE you have them do anything. Never had this trouble in the past before...i guess this company became to big be over the time. Left messages on the following dates and times; March 28th @ 12:12pm March 28th @ 4:30 pm March 30th @ 10:46 am
Celiann Lynch
A Response from: Don Taylor

Mrs. Lynch, Thank you so much for your review. Reviews are a major factor in how we measure our performance. I am very sorry that you had such a difficult time reaching us. I attempted to reach you today via the phone number we have on record and did not get an answer. However I see that you paid with a credit card, and I will refund you 10% on the parts which is $77.90. I will do it today and it should appear on your statement up to 5 work days after today. Again, I apologize for your frustration in contacting us. Thank you so much for being our customer and for giving us your feedback regarding our service.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jose came out and was very friendly and helpful. It was a busy day at my house that day and he was very patient with all the chaos. I was given options to find what best fit my needs at the time. I love our new garage door opener and rollers, the door is so quite now :) Also, Jose was very helpful in getting our gate openers programmed as well. Thank you.
Laura Chacon
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Excellent and professional service. Shane was courteous and knowledgeable. He deserves a promotion. Would recommend your company to anyone.
Dan Taylor
A Response from: Don Taylor

Thank you Dan for your review. We appreciate you taking the time to send us your review. That how we stay in touch with our performance in the field and make the appropriate changes when needed. We are here when you need us.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Good job but way too expensive!!!
Steve Odgers
A Response from: Don Taylor

I appreciate your review and your candid thoughts. Our goal is always 100% satisfaction, and a great value. Part of that value is that we aim to always do it right, give you the best warranty for the money and to be there as promised when you need us. Thank you for being our customer, and we hope you will appreciated the expense now as go forward.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

So pleased with the efficiency of the Service Representative. He determined the problem and had the Door in operation without issue. Now that it is working properly, I realize why it was so noisy. I would definitely not hesitate to call on Precision Door Service in the future.
Eileen Curtis
A Response from: Don Taylor

We really appreciate your review of our service, and you being our client. Our motto is "We fix garage doors right the first time". We recommend that you have a tune-up annually to keep your door in perfect shape. Thank you for your review.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Jeff did a great job! Called about 10 minutes out, arrived when promised, did a great job repairing the door and communicated well. Clean and professional.
David Rex
A Response from: Don Taylor

We appreciate you taking the time to give us your feedback. Your feedback is how we make sure we are providing a first class experience. Our goal is always 100% satisfaction. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The service was excellent and fast I give a 5 star rating.
Kelli Deloye
A Response from: Don Taylor

Thank you so much Kelli for your feedback. We use this information to keep improving our service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

dayvon very personable & professional worker
Rudy Oseguera
A Response from: Don Taylor

Thank you for your confirmation of our tech's ease to do business with.

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Your technician (Jimmy Love) was outstanding and represents your company very well. We would highly recommend your company and him to do any project. I would give him a 5 star rating!! My wife works for a commercial general contractor and she took several cards to pass on to them.
Richard Ross
A Response from: Don Taylor

Our goal is always 100% satisfaction. We so appreciate your confirmation that it is happening with our customers.

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

Mark was courteous and professional. Called 20 minutes before arrival. Explained all options available and cost involved with each option. I would definitely recommend this service.
Dan Boxley
A Response from: Don Taylor

Thank you for your comments.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

I was told I could get an estimate for replacing the garage door opener to forward to my landlord. Could you please have your tech forward it to me at cherieibogel@gmail.com. Thank you.
Cherie Bogel
A Response from: Don Taylor

Done. Thank you for giving us the opportunity to serve you.

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Review:

Mark was very helpful and professional.
Teresa Smith
A Response from: Don Taylor

Thank you for your feedback.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Great service. Fast repair. Little more than I expected to pay but the repair was need. I'd use them again.
Bill Brant
A Response from: Don Taylor

We appreciate your review of our service.

Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Your Staff Jimmy Love, Was very efficient. He showed me all the parts that needed to replace and what recommendations where needed.
Carmen Aqui
A Response from: Don Taylor

We will always educate our clients so you can make the best decision for you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Great job little pricey through work was completed to a high level of expertise
Frank Decapua
A Response from: Don Taylor

Thank you for your comments. We believe that going forward you will appreciate even more the service provided, as we believe that we are providing the best value in the marketplace.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technician:
Review:

Extremely disappointed. Here I was thinking that I had five years free labor and 20 years on parts and was charged labor and parts because it was different parts. Could understand the parts because these weren't parts that were replaced before but the labor I was not happy about. This is a couple months after I just paid $800 for door repair. And the repairman said we must have backed into the door...not. And not good too blame us...could it have been the way he adjusted the door when they "fixed" it before. I will no longer call precision door to work on my garage door...time to find somebody else.
Doug Kaus
A Response from: Don Taylor

I am sorry for the mis-understanding regarding this repair. Earning your business is important to us, and we don't like losing a single customer.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Your BBB accreditation seal was a big reason for contacting you; also read the reviews of previous users of your repair service in our Riverside area. Jose telephoned ahead of time, as promised, arrived promptly, assessed the problem and gave us some options. We needed new springs and rollers and a drum and some wheels He performed the repair quickly, efficiently. The door is functioning smoothly & quietly. Better than new (which was 17 years ago). He is more than able and professional, he is also straightforward and very personable. We are highly satisfied. Thanks very much.
Robert Gill
A Response from: Don Taylor

Mr. Gill, our reputation is very important to us and we highly appreciate your feedback and validation of our technician and service.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technician:
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