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Read what people are saying
about Precision Garage Door in:

Riverside, CA

Precision Garage Door of Riverside & San Bernardino County
has received 153 reviews, averaging 4.86 Stars:
Review:

I am a repeat customer and called you because of my high satisfaction last time. Dean, your estimator/salesman is tops. I'm sure your technician(s) will be high quality, too, just like he (sorry, I do not remember his name) was the last time.
Stephen Ansley
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Overall satisfied with the work. Jose, the service tech, arrived on time and was polite and professional. The overall cost was about $75 higher than what I was quoted over the phone. I called Precision to see if they could lower the cost a bit to match the phone estimate, but they did not lower the price. Expect to pay a minimum of $324 for a simple spring replacement. The service was completed in about 30 minutes. Jose greased and oiled the other moving parts on the garage opener and overall system. It sounds much quieter and runs smoother. Overall, a great job, just a bit more expensive than what I expected.
Lance Colmer
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent customer service by our technician, Mike N. He was on-time, informative, and professional. We truly appreciate a company that stands by their product and hires people that actually care. Thank you!
Scott and Suzi Huchting
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Jose arrived in short order. His ability to quickly assess the problems, clearly present his plan for correction, & substantiate the pricing was very impressive. I will continue to use, & recommend, ONE Garage Door Compny, Precision!
Kenny Doyle
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Service was good as it has been in the past as well. BUT, I called 3 times and left messages regarding my AAA discount (and or) my Angie's List discount through the customer service telephone line. Now what they did with my messages could not tell you. Even, our tech "Jose Perez" said he will have someone call us back. As a matter of fact, he claimed, he was going to have lunch with boss's, and let them know. This all started back on March 28th and here its April 8th. When someone says they will have someone call us back, they should mean it. Again, recommend this company...I guess so, but insure you get clarification on any discounts BEFORE you have them do anything. Never had this trouble in the past before...i guess this company became to big be over the time. Left messages on the following dates and times; March 28th @ 12:12pm March 28th @ 4:30 pm March 30th @ 10:46 am
Celiann Lynch
A Response from: Don Taylor

Mrs. Lynch, Thank you so much for your review. Reviews are a major factor in how we measure our performance. I am very sorry that you had such a difficult time reaching us. I attempted to reach you today via the phone number we have on record and did not get an answer. However I see that you paid with a credit card, and I will refund you 10% on the parts which is $77.90. I will do it today and it should appear on your statement up to 5 work days after today. Again, I apologize for your frustration in contacting us. Thank you so much for being our customer and for giving us your feedback regarding our service.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jose came out and was very friendly and helpful. It was a busy day at my house that day and he was very patient with all the chaos. I was given options to find what best fit my needs at the time. I love our new garage door opener and rollers, the door is so quite now :) Also, Jose was very helpful in getting our gate openers programmed as well. Thank you.
Laura Chacon
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Excellent and professional service. Shane was courteous and knowledgeable. He deserves a promotion. Would recommend your company to anyone.
Dan Taylor
A Response from: Don Taylor

Thank you Dan for your review. We appreciate you taking the time to send us your review. That how we stay in touch with our performance in the field and make the appropriate changes when needed. We are here when you need us.

Shane Stewart Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Good job but way too expensive!!!
Steve Odgers
A Response from: Don Taylor

I appreciate your review and your candid thoughts. Our goal is always 100% satisfaction, and a great value. Part of that value is that we aim to always do it right, give you the best warranty for the money and to be there as promised when you need us. Thank you for being our customer, and we hope you will appreciated the expense now as go forward.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

So pleased with the efficiency of the Service Representative. He determined the problem and had the Door in operation without issue. Now that it is working properly, I realize why it was so noisy. I would definitely not hesitate to call on Precision Door Service in the future.
Eileen Curtis
A Response from: Don Taylor

We really appreciate your review of our service, and you being our client. Our motto is "We fix garage doors right the first time". We recommend that you have a tune-up annually to keep your door in perfect shape. Thank you for your review.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Jeff did a great job! Called about 10 minutes out, arrived when promised, did a great job repairing the door and communicated well. Clean and professional.
David Rex
A Response from: Don Taylor

We appreciate you taking the time to give us your feedback. Your feedback is how we make sure we are providing a first class experience. Our goal is always 100% satisfaction. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

The service was excellent and fast I give a 5 star rating.
Kelli Deloye
A Response from: Don Taylor

Thank you so much Kelli for your feedback. We use this information to keep improving our service.

Shane Stewart Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

dayvon very personable & professional worker
Rudy Oseguera
A Response from: Don Taylor

Thank you for your confirmation of our tech's ease to do business with.

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Your technician (Jimmy Love) was outstanding and represents your company very well. We would highly recommend your company and him to do any project. I would give him a 5 star rating!! My wife works for a commercial general contractor and she took several cards to pass on to them.
Richard Ross
A Response from: Don Taylor

Our goal is always 100% satisfaction. We so appreciate your confirmation that it is happening with our customers.

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

Mark was courteous and professional. Called 20 minutes before arrival. Explained all options available and cost involved with each option. I would definitely recommend this service.
Dan Boxley
A Response from: Don Taylor

Thank you for your comments.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

I was told I could get an estimate for replacing the garage door opener to forward to my landlord. Could you please have your tech forward it to me at cherieibogel@gmail.com. Thank you.
Cherie Bogel
A Response from: Don Taylor

Done. Thank you for giving us the opportunity to serve you.

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Review:

Mark was very helpful and professional.
Teresa Smith
A Response from: Don Taylor

Thank you for your feedback.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Great service. Fast repair. Little more than I expected to pay but the repair was need. I'd use them again.
Bill Brant
A Response from: Don Taylor

We appreciate your review of our service.

Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Your Staff Jimmy Love, Was very efficient. He showed me all the parts that needed to replace and what recommendations where needed.
Carmen Aqui
A Response from: Don Taylor

We will always educate our clients so you can make the best decision for you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Great job little pricey through work was completed to a high level of expertise
Frank Decapua
A Response from: Don Taylor

Thank you for your comments. We believe that going forward you will appreciate even more the service provided, as we believe that we are providing the best value in the marketplace.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technician:
Review:

Extremely disappointed. Here I was thinking that I had five years free labor and 20 years on parts and was charged labor and parts because it was different parts. Could understand the parts because these weren't parts that were replaced before but the labor I was not happy about. This is a couple months after I just paid $800 for door repair. And the repairman said we must have backed into the door...not. And not good too blame us...could it have been the way he adjusted the door when they "fixed" it before. I will no longer call precision door to work on my garage door...time to find somebody else.
Doug Kaus
A Response from: Don Taylor

I am sorry for the mis-understanding regarding this repair. Earning your business is important to us, and we don't like losing a single customer.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Your BBB accreditation seal was a big reason for contacting you; also read the reviews of previous users of your repair service in our Riverside area. Jose telephoned ahead of time, as promised, arrived promptly, assessed the problem and gave us some options. We needed new springs and rollers and a drum and some wheels He performed the repair quickly, efficiently. The door is functioning smoothly & quietly. Better than new (which was 17 years ago). He is more than able and professional, he is also straightforward and very personable. We are highly satisfied. Thanks very much.
Robert Gill
A Response from: Don Taylor

Mr. Gill, our reputation is very important to us and we highly appreciate your feedback and validation of our technician and service.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technician:
Review:

Dean provided WOW! customer service! He needed a part to fix my opener and didn't have one on his truck.( This was on a Friday afternoon.) He said he could come back on Monday to finish the repair. Sensing my disappointment, he called around, found the part, PICKED IT UP ! and finished the repair. He was so understanding of the fact that I was concerned about an unsecure garage over the weekend. I'd call that WOW customer service. Thank you so much!
Mary helen Montjoy
A Response from: Don Taylor

We are happy that we could exceed your expectations. Thank you for give us the opportunity to service your door.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

The gentelman that came out was prompt and explained everything well and seemed to be honest with us. He was neat and clean and the job didnt take that long.We chose to have the most expensive work done but thats on us. It remains to be seen if the company will treat us as well if the occasion arises that we need them to come back because the parts have a lifetime warrenty and we have a warrenty for 3 years on the labor. but so far so good the garage door seems to be working well and the genelman that did the work did some extra tweaking to the door to make it less noisy. all in all he did a very nice job. Thank you Dean
Karen Baker
A Response from: Don Taylor

Our commitment to you is excellent customer service throughout our relationship. We expect our repairs to perform above and beyond the standard. But if you have a warranty issue we will be back with just as much enthusiasm. We appreciate your review of us.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

From beginning to end, this was the easiest, most efficient and most professional company that I could have hoped for. After one phone call, I had an appointment the following day and the work was done professionally and efficiently in less time than I would expect it to take. Lance Thurlow (the Precision technician) was excellent! I am surprised that such an employee is not immediately promoted directly to the top and into a position of leadership over all employees so that his level of professionalism, his product knowledge and installation expertise, and his calm demeanor and intelligent example of leadership might be learned and then quickly spread throughout your fine company. I work with and evaluate hundreds of potential allied health professionals every day in my classes and I can honestly say that Lance is the real deal. He is excellent at his job. Definitely 5 STARS!! Thank you Precision! Michael Cryder Professor of Anat. & Phys./ Biological Sciences RCC (City Campus) Life Sciences (BIOLOGY) Department Riverside, CA. 92506 951-222-8263 www.myanatomymentor.com MTSC 324 (office)
Dr. Michael R. Cryder,
A Response from: Don Taylor

Thank you very much for your feedback sir. This is the kind of service we seek to provide every time. Your feedback is appreciated to help us to continually evaluate ourselves, and it is reinforcement for our valuable employees.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I had a broken garage door spring and called Precision Door. Mark came the same day and fixed the problem quickly. He was very friendly and helpful, giving me information on how to maintain the door properly.
Dianne Davis
A Response from: Don Taylor

Our goal is always be the best we can be. Your feedback is very much appreciated.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Professional and to the point, was able to repair our garage door emergency. My husband and I were very satisfied with the service.
Prissilla & Albert Flores
A Response from: Don Taylor

Thank you very much Prissilla.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The service was excellent. Johnny Manzano was courteous and professional. Product options and recommendations were presented in a friendly and helpful manner. In addition to new springs, I had new rollers installed and had the entire system serviced. Works like it did when it was first installed 9 yrs ago.
Michael Yonezawa
Service Provided:
Garage Door Repair
Product:
Springs
Review:

The repair man was great! Called in advance and arrived early! Made repair necessary for the situation and had integrity!
Anthony Tyson
Service Provided:
Garage Door Opener Repair
Review:

Needed to have our garage door repaired, and our technician Jose did an awesome job. He helped us find a permanent solution for a problem that we had had with our garage door multiple times. Would definitely use this company again.
Christy Wong
A Response from: Don Taylor

Thank you for your review of our work. Our goal is always to solve the root problem as opposed to a bandaid fix. We are happy that we were able to provide the proper solution for your door system problem.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Great, friendly, professional service. would absolutely use again.
Carmen Rieg
A Response from: Don Taylor

Thank you for the confidence you've place in us.

Bill Weier Service Provided:
Garage Door Repair
Technician:
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