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Read what people are saying
about Precision Garage Door in:

Palm Springs Area, CA

Precision Garage Door of Riverside & San Bernardino County
has received 56 reviews, averaging 4.84 Stars:
Review:

Your office personnel and installers were helpful, friendly, timely and efficient. It was a pleasure working with you.
HL
A Response from: Don Taylor

Thank you for choosing Precision Door, and for your review.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I needed to purchase a new garage door opener and to sinc my in car openers to my overhead garage door. Bill was my Technition. He was great, polite, efficient, and very professional. I will always use Precision Door Service for all my needs. I will recommend them to all my friends.
Sandra Van Ert
Bill Weier Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Always professional with great service. I would highly recommend this company.
Stephen Rizzo
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Great service man...kind, efficient..and a sense of humor....super nice guy!
Rick Cagen
A Response from: Don Taylor

Thank you so much for your review and for being our customer.

Service Provided:
Garage Door Repair
Technician:
Review:

Hello, I would just like to give a big THANK YOU to Jose Perea for repairing my garage door. I'd called the office the night before and was given an appointment for that evening,unfortunately, the person never showed. The next morning I called again and was told someone would be out between 8 & 10am. Within half an hour I received a call from Jose advising he would be at my home within 45 minutes. Jose arrived sooner. The very first thing he did was apologize for the previous no show. He took one look at my door and showed me all that was wrong, even the spring which I had not seen initially. Jose explained the components of the door system and explained the longevity of each component. I purchased the Lifetime Warranty. Jose honored my $15 coupon in addition to not charging me a service call fee due to the aforementioned no show. He was friendly, courteous, professional, and the epitome of what a great service professional should be. Thank you so much for having the good sense to keep this man on your payroll. It's the staff that keeps a good business in business. Thank you again. Sincerely, Cynthia Taylor
Cynthia Taylor
A Response from: Don Taylor

Thank you so much for your review. I too, apologize for the no-show as that is definitely not our way of doing business. The service and customer touch is who we really are. Thank you so much and we look forward to serving you in the future.

Jose Perea Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

My technician (Jeffrey) was FANTASTIC. He called me in advance to fine-tune a few details related to what parts would be needed to make my necessary repairs. He was on time, professional, and timely with his repair. He then went over the work that he performed and discussed preventive maintenance steps as well. Great job! Thank you.
Vincent Haydel
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technician:
Review:

First contact (I didn't get name) was cheerful and her smile easily made it across the phone line. She advised that a tech guy was in the area and she'd make room for me. I had just been told by another Precision door company who told me a three day wait was in the cards due to the severe wind storm we had here on 3/30. She was pleasant enough but really didn't sound like new business was important to her. The other Precision door number was already in my phone from a previous service I must have had. Needing immediate service prompted me to start calling from the internet listings I could find and I found you folks. Jose topped the service caLL off by being super face to face and actually careing for my problem and called to confirm the appointment made through your office. He was an early finisher on the job before mine and was super pleasant and accommodating. I was impressed at his interest in my problem and his determination to fix it to my liking. I'm retired but wish I had employees like Jose when I had customers around willing to give me business. Good Job All Ed Millner Palm Springs
Ed Millner
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Shane was the technician. He was prompt, courteous and knowledgeable.
Larry Bishop
A Response from: Don Taylor

We train and certify that our technicians are qualified technically and their customer service skills. Thank you for letting us know that we fulfilled the promise we make.

Shane Stewart Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Thanks to Shane, from the Riverside that came to help two old mechanically challenged people out!!! We appreciate you not laughing in front of us for being inept !!! Happy we do not have to be shutins and can now get out of our garage… GEEZE !!!
Colleen Harnish
A Response from: Don Taylor

We operate 24/7 daily and guarantee service within 4 hours, or we'll waive the service charge. Thank you so much Colleen for your review of our service. Your experience is what we do.

Shane Stewart Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Sales rep showed up on time and spent a lot of time with me. Would have purchased doors but cancelled contract on house. When I do find a house and get through the inspection and need a garage door this is my company!
Debbie Davis
A Response from: Don Taylor

Thank you for considering us for your garage door needs. We represent all of the major door companies and look forward to working with you in the future. We appreciate your review of service on this appointment.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Precision has helped us twice with a noisy / repair needing garage door and they were fast, efficient, friendly and cost effective both times! Thank you for keeping our door moving smoothly!
Cathy O'connell
A Response from: Don Taylor

Our goals are cost effective repairs and 100% satisfaction every time. Thank you for reinforcing what we do every single day. Your input helps us in knowing what we need to correct when necessary. Thanks for being our customer.

Shane Stewart Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

We were very much pleased with the professional skilled service performed by Precision. The technicians were well trained and courteous, arrived on time and expedited their work efficiently.
Joe Ambrose
A Response from: Don Taylor

We recognize that there are perhaps many other things that you would rather be doing than waiting for a garage door technician. We strive to always be there at the beginning of the hour, and to make your repair as pleasant as possible. Thank you for taking the time to let us know your thoughts.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technician:
Review:

Prompt, efficient, and honost. What elso can I say?
Peggy Zehel
A Response from: Don Taylor

Thank you so much Peggy, that is important to us.

Bill Weier Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Honest Courteous and Very Efficient. Definitely Would Recommend .....
Bob Staviski
A Response from: Don Taylor

Thank you so much for your review.

Bill Weier Service Provided:
Garage Door Opener Repair
Product:
Springs
Technician:
Review:

I was serviced by Mike. He was friendly and professional. Called shortly before showing up to let me know he was on his way. He explained the problem after a few tests, and suggested a full replacement of everything (did not feel pressured one bit). The full replacement was not much more than what was needed for my opener itself. So worth it. Also got a lifetime warranty on all the parts. Including springs, which most warranty companies refuse to cover. Though it took a bit longer than expected (these things happen) Mike informed me of all the things my new opener can do, and showed me the menu system on the opener. I felt very well taken care of and am glad to have used Precision.
Kevin Stern
A Response from: Don Taylor

Our goal is always 100% satisfaction, thank you.

Mike Napolitano Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

If installation of the new door is as easy as ordering the door, we will be pleased beyond expectation. Our salesman was very thorough explaining the different doors and costs. We think we made a very good choice of the Coplay door with insulation. Fast and efficient, you can't ask for anything more.
Charlotte Corona
A Response from: Don Taylor

We strive to make it so in every situation. Thank you.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Cody was excellent. Explained the issues very clearly.
Jack Ryan
A Response from: Don Taylor

Thank you sir for your input...that is how we make sure we are doing the right job for you.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Tech was knowledgeable,bright and personable. Service was on time and well done. Great job.
Ernest Peterson
A Response from: Don Taylor

Extraordinary customer service is our most important product, and we are happy we provided it to you.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Jose Perez was very prompt, courteous, and efficient. He diagnosed the problem and repaired it in a timely manner. We are very pleased.
Darlene Blood
A Response from: Don Taylor

Thank you for letting us know that we are doing it right.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

5 star service!
Meghan & Vernon Bonvie
A Response from: Don Taylor

That is our goal every time...thank you for your review.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Jimmy Love is the best, he did a wonderful job and got my garage door repaired in a timely manner. I would highly recommend Jimmy and Precision for any garage door replacement or door repairs.
Bryan Marshall
A Response from: Don Taylor

Your comments are very much appreciated...thats how we make sure we are meeting our commitments to our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Dean did a great job replacing my spring with two stronger ones. Paid more than originally expected, but hopefully its the last time I have to deal with a spring problem. Thank you for the prompt professional service.
Ken Muraco
A Response from: Don Taylor

We always endeavor to fix it right the first time...it saves you money in the long run. Thanks for being our customer.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I was very pleased with Precison he made us feel comfortable that he knew what he was doing.
Victoria Rangel-Espinoza
A Response from: Don Taylor

A sense of security and comfort is one of our goals with every customer. Thank you for your feedback.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Service rep. knew his business, we would use you again.
Gary & sharon Hanson
A Response from: Don Taylor

We appreciate your business and look forward to serving you in the future.

Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

No Receit given to me when I asked; Mark trying to sell me garage door policies at $600.and $800.or more! Said I have no warranty for $225. work! Taking advantage of a Senior Citizen which I will report! I had a new overhead system put in less than 2 years ago and now just paid $225. without a warranty!
Beth Frank
A Response from: Don Taylor

I spoke with Mrs. Frank who had received her receipt by this time. I discussed the work we did and extended her a 2 yr warranty on the springs we install. She was very appreciative, saying "it brought a smile to her face", and I sent a new receipt showing the warranty. I appreciated her review since it gave me a second opportunity to gain a satisfied customer.

Service Provided:
Garage Door Repair
Review:

Bill, called and estimated his arrival time and was here then. It was same day service withing 2 hours in Palm Springs. The cost was reasonable and fair. Thank you.
Dean Krull
A Response from: Don Taylor

Your feedback is very much appreciated.

Bill Weier Service Provided:
Garage Door Repair
Technician:
Review:

u get 5 stars from me dean was awesome service was great too bad the rest of the world isn't this nice and efficient
Susan Friedlander
A Response from: Don Taylor

Thank you very much for your feedback...Dean does a great job for us.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

Cost was twice what I expected but after Mark the technician explained my needs and the safety requirements I agreed. Great service and they came after normal working hours.
David Helmholtz
A Response from: Don Taylor

Our goal is to always be transparent about your garage door and opener issues and are elated that we were able meet your needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The service was exceptional. Your technician very polite and a great staff member to your company. I am more than pleased with the service provided. Thank you
Lorraine Giraud
A Response from: Don Taylor

Thank you for your feedback.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Lance did a wonderful job. very clean. I will highly recommend this company.
Nili Jou
A Response from: Don Taylor

Our number one priority is our customers. It reinforces our commitment to hear that our customers appreciate our services. Thank you.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
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