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Read what people are saying
about Precision Garage Door in:

Palm Springs, CA

Precision Garage Door of Riverside & San Bernardino County
has received 15 reviews, averaging 4.73 Stars:
Review:

First contact (I didn't get name) was cheerful and her smile easily made it across the phone line. She advised that a tech guy was in the area and she'd make room for me. I had just been told by another Precision door company who told me a three day wait was in the cards due to the severe wind storm we had here on 3/30. She was pleasant enough but really didn't sound like new business was important to her. The other Precision door number was already in my phone from a previous service I must have had. Needing immediate service prompted me to start calling from the internet listings I could find and I found you folks. Jose topped the service caLL off by being super face to face and actually careing for my problem and called to confirm the appointment made through your office. He was an early finisher on the job before mine and was super pleasant and accommodating. I was impressed at his interest in my problem and his determination to fix it to my liking. I'm retired but wish I had employees like Jose when I had customers around willing to give me business. Good Job All Ed Millner Palm Springs
Ed Millner
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

We were very much pleased with the professional skilled service performed by Precision. The technicians were well trained and courteous, arrived on time and expedited their work efficiently.
Joe Ambrose
A Response from: Don Taylor

We recognize that there are perhaps many other things that you would rather be doing than waiting for a garage door technician. We strive to always be there at the beginning of the hour, and to make your repair as pleasant as possible. Thank you for taking the time to let us know your thoughts.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technician:
Review:

Prompt, efficient, and honost. What elso can I say?
Peggy Zehel
A Response from: Don Taylor

Thank you so much Peggy, that is important to us.

Bill Weier Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Bill, called and estimated his arrival time and was here then. It was same day service withing 2 hours in Palm Springs. The cost was reasonable and fair. Thank you.
Dean Krull
A Response from: Don Taylor

Your feedback is very much appreciated.

Bill Weier Service Provided:
Garage Door Repair
Technician:
Review:

Called for an appointment and within an hour of my initial call, Technician Jose arrived.. He was extremely professional and friendly and very thorough in explaining the problem. He replaced the overhead spring and cables, Would highly recommend the company, Jose and the customer service staff. Good job.
John Huff
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Please accept my thanks for the great job that you did for me. I found myself unable to open my garage door, and -of course- me and my car were trapped. You responded as promised and completed the whole fix in very quick time for a very reasonable price. You are the best. 5 stars!!
Robert W. Parkins
Service Provided:
Broken Garage Door Spring Repair
Review:

GREAT SERVICE. DONE ON TIME.
Charles Miller
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Same-day service was delivered in a timely way. Mark, the repair person, called ahead to let me know he was on the way and gave me an approximate (and accurate) arrival time. He was courteous and provided me with quotes before proceeding with the repair.
Peter Tognalli
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Review:

Technician arrived at appointment time. Was very competent and did exactly what I needed. I would definitely recommend this company.
Lawrence Seeger
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Bill called prior to arrival with an accurate time frame. Arrived on-time. Very friendly and personable. Accurately diagnosed problem within minutes. While the part required had to be requisitioned from another vehicle for next day repair, Bill worked with my schedule and, once again, arrived on-time. Bill had a satisfactory answer to all of my questions. I would definitely recommend Bill and Precision to anyone.
John Jackson
Bill Weier Service Provided:
Garage Door Repair
Technician:
Review:

Great service. Came quickly, polite and made repair and adjustment. Great employee.
James Wood
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I purchased a $1,100 garage door opener, installed 4/5/14. Last night it became stuck open. I called today 4/20 to have it repaired. I was told a technician would come out between 2-4pm. At 4p, I called again because no technician arrived. Customer Service rep tried to reach technician but not answer. She then tried to reach a manager or other technician but not answer. Now I have an 8a-12p appointment tomorrow. I have to stay home from work to wait for technician. I had to stay home from Easter at brother's today because I did not want my washer/dryer stolen from my open garage. Sure hope technician shows up!!!!
Peggy Griswold
A Response from: Don Taylor

For our initial work 2 weeks earlier, this customer gave us a 5-star review. I spoke with Mrs. Griswold regarding this call and found that she booked this call on Easter Sunday. I have researched it and cannot find the booked call. We are a 24/7 company and we should have been able to take care of that call. I cannot find a reason for our apparent error. The job was done first thing the following day and she was very happy with that. I reduced her bill to mitigate the situation and reviewed this situation with our staff to prevent any such situation going forward. Don Taylor, President

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

First, I appreciated the professionalism of the appointment process, including the confirmation email with picture of technician. Second, Lance was very professional as well as courteous and thorough. I needed an emergency garage door opener replacement. He explained options, comparing to my old, existing system to his recommendation that has lifetime warranty. He confidently installed the system, making sure to replace old wiring. He showed me how to operate it - amazingly quiet! He even swept my whole garage out! :-)Thank you, Lance.
Peggy Griswold
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Dean has always demonstrated respectful, knowledgeable, courteous service. It is a pleasure to have him in my home!
Victoria Liddy
Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Lance was excellent! Great guy and he knows his business.
Wayne Edwards
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs