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Read what people are saying
about Precision Garage Door in:

Riverside Area, CA

Precision Garage Door of Riverside & San Bernardino County
has received 322 reviews, averaging 4.87 Stars:
Review:

When your garage door torsion springs break and your garage door weighs more than 400 pounds, guess what....you car is locked in your garage. That happened at 7:00 in the morning. After extensive review of all repair companies, Precision's website gave me the confidence to call them. By the afternoon the springs were replaced, cable replaced (they were frayed and another company probably would not have said anything), new rollers installed, etc. The tech. Jose Perea and his assistant Mike worked their magic, with smiles on their faces and personality. I would hire them away if I still had my business....(I retired) Best to you guys! I recommend everyone have Precision evaluate your garage door system BEFORE something drastic happens and your car is "locked up"! Preventative service..not panic service.
Bruce Sneller
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I am a repeat customer and called you because of my high satisfaction last time. Dean, your estimator/salesman is tops. I'm sure your technician(s) will be high quality, too, just like he (sorry, I do not remember his name) was the last time.
Stephen Ansley
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Overall satisfied with the work. Jose, the service tech, arrived on time and was polite and professional. The overall cost was about $75 higher than what I was quoted over the phone. I called Precision to see if they could lower the cost a bit to match the phone estimate, but they did not lower the price. Expect to pay a minimum of $324 for a simple spring replacement. The service was completed in about 30 minutes. Jose greased and oiled the other moving parts on the garage opener and overall system. It sounds much quieter and runs smoother. Overall, a great job, just a bit more expensive than what I expected.
Lance Colmer
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent customer service by our technician, Mike N. He was on-time, informative, and professional. We truly appreciate a company that stands by their product and hires people that actually care. Thank you!
Scott and Suzi Huchting
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Jose arrived in short order. His ability to quickly assess the problems, clearly present his plan for correction, & substantiate the pricing was very impressive. I will continue to use, & recommend, ONE Garage Door Compny, Precision!
Kenny Doyle
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Service was good as it has been in the past as well. BUT, I called 3 times and left messages regarding my AAA discount (and or) my Angie's List discount through the customer service telephone line. Now what they did with my messages could not tell you. Even, our tech "Jose Perez" said he will have someone call us back. As a matter of fact, he claimed, he was going to have lunch with boss's, and let them know. This all started back on March 28th and here its April 8th. When someone says they will have someone call us back, they should mean it. Again, recommend this company...I guess so, but insure you get clarification on any discounts BEFORE you have them do anything. Never had this trouble in the past before...i guess this company became to big be over the time. Left messages on the following dates and times; March 28th @ 12:12pm March 28th @ 4:30 pm March 30th @ 10:46 am
Celiann Lynch
A Response from: Don Taylor

Mrs. Lynch, Thank you so much for your review. Reviews are a major factor in how we measure our performance. I am very sorry that you had such a difficult time reaching us. I attempted to reach you today via the phone number we have on record and did not get an answer. However I see that you paid with a credit card, and I will refund you 10% on the parts which is $77.90. I will do it today and it should appear on your statement up to 5 work days after today. Again, I apologize for your frustration in contacting us. Thank you so much for being our customer and for giving us your feedback regarding our service.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jose came out and was very friendly and helpful. It was a busy day at my house that day and he was very patient with all the chaos. I was given options to find what best fit my needs at the time. I love our new garage door opener and rollers, the door is so quite now :) Also, Jose was very helpful in getting our gate openers programmed as well. Thank you.
Laura Chacon
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jeff was great. He was helpful and answered our questions.
Jana T
A Response from: Don Taylor

Thank you Jana so much for your feedback. It is very important to us to get your feedback, as it helps us to determine if we are meeting our goal of 100% satisfaction.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Bill Weier was great, and really came to the rescue tonight. He fixed and replaced our broken springs on the garage door fast and efficiently. Our door has never run this smooth or operated this quiet. I am very satisfied with the work that was done today and the quality of the people working at Precision. Thanks Bill for getting our door up and running again!
Travers Bell
A Response from: Don Taylor

Our goal is to be the best..."To repair garage doors right" by using the best parts and making your door run better than before. Thanks for letting us know we did that.

Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent and professional service. Shane was courteous and knowledgeable. He deserves a promotion. Would recommend your company to anyone.
Dan Taylor
A Response from: Don Taylor

Thank you Dan for your review. We appreciate you taking the time to send us your review. That how we stay in touch with our performance in the field and make the appropriate changes when needed. We are here when you need us.

Shane Stewart Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Good job but way too expensive!!!
Steve Odgers
A Response from: Don Taylor

I appreciate your review and your candid thoughts. Our goal is always 100% satisfaction, and a great value. Part of that value is that we aim to always do it right, give you the best warranty for the money and to be there as promised when you need us. Thank you for being our customer, and we hope you will appreciated the expense now as go forward.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

So pleased with the efficiency of the Service Representative. He determined the problem and had the Door in operation without issue. Now that it is working properly, I realize why it was so noisy. I would definitely not hesitate to call on Precision Door Service in the future.
Eileen Curtis
A Response from: Don Taylor

We really appreciate your review of our service, and you being our client. Our motto is "We fix garage doors right the first time". We recommend that you have a tune-up annually to keep your door in perfect shape. Thank you for your review.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Jeff did a great job! Called about 10 minutes out, arrived when promised, did a great job repairing the door and communicated well. Clean and professional.
David Rex
A Response from: Don Taylor

We appreciate you taking the time to give us your feedback. Your feedback is how we make sure we are providing a first class experience. Our goal is always 100% satisfaction. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Shane Stewart did an excellent job replacing the springs, rollers, cams etc. on my existing door. He also replaced my 13 year old opener with a new Lift-Master belt drive, My door is quieter and runs smoother than it did when it was new. Many thanks to Shane and all the staff at Precision.
Randy Maxwell
A Response from: Don Taylor

Because we use the best parts, technology and techniques, in most cases the door system is quieter than ever before. Quietness and longevity of our parts are our specialties. We appreciate your comments.

Shane Stewart Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Technician:
Review:

The service was excellent and fast I give a 5 star rating.
Kelli Deloye
A Response from: Don Taylor

Thank you so much Kelli for your feedback. We use this information to keep improving our service.

Shane Stewart Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Late Sunday afternoon, our 13 year old garage door opener died. You dont appreciate that technology until you have to open the garage door by hand. I called your local number and the phone was answered in under two minutes. To our pleasant surprise, a tech showed up in under an hour. By the end of dinner, we had a replacement garage door opener installed. Amazingly responsive and professional service.
T. Tan
A Response from: Don Taylor

Usually if needed we will show up in under 4 hours. We know that many of our clients need prompt service and as company that operates 24/7 we can do it. Thanks for being our client.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Our technician was very prompt and courteous. He was very knowledgeable and advised exactly what was wrong with our garage door and how we could best fix the garage door problem and what the charges would be. I would recommend Precision to anyone that is in need of garage door repairs or a new garage door. Thank you for providing such a courteous, knowledgeable and efficient technician.
Janet Weiman
A Response from: Don Taylor

We train our techs to be most effective with their knowledge of garage doors and repairs. We also hire people with great customer service skills, that includes those skills that you acknowledged. Thank you for your feedback, as it either reinforce what we are doing, or let us know what we need to correct.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Mike was very helpful. They changed my door a couple of years ago . I am happy with their service
Usama Labib
A Response from: Don Taylor

Your feedback is very much appreciated.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Prompt, friendly, professional. Replaced garage door springs within an hour. Garage door works like a charm. Yes, I would recommend your company.
Deborah Mullaly
A Response from: Don Taylor

Thank you for your feedback, and we would very much appreciate your recommendation.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Jose arrived on time and explained entire problem and what needed to be done. He was respectful, intelligent and understanding of my needs. He quickly and efficiently installed necessary equipment. Everything worked exactly as described and I 100% believe he sold me nothing I didn't need. Door works better than ever and no longer squeaks and groans. Jose is a great guy...I wish he were my neighbor! Would recommend Precision to anyone.
Janet Hillis
A Response from: Don Taylor

Jose is a great guy and a great technician. Thank you for your words, they matter. We would appreciate your recommendation of Precision Door.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

They are the best -hands down. So glad we had our garage doors installed by them. Jose is the best technician!
Michael Peters
A Response from: Don Taylor

Your review is important to us...it helps to continually tweat our service.

Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technician:
Review:

This company is HIGHLY recommended. Fast service and the repairman are so nice. Thank you JOSE... you were incredible...
Nancy Garcia
A Response from: Don Taylor

Thank you Nancy for your input and your recommendation, very much appreciated.

Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technician:
Review:

dayvon very personable & professional worker
Rudy Oseguera
A Response from: Don Taylor

Thank you for your confirmation of our tech's ease to do business with.

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

I called a little before noon on a Saturday and the technition arrived at 1:30. He did the repairs and I was expecting to pay a premium for the Saturday service. I was totally surprised and very pleased when I went to pay. I would highly recommend them for any needs regarding garage doors.
Steve D.
A Response from: Don Taylor

Thank you for your feedback, our customer's input is how we stay abreast of the quality of our service.

Bill Weier Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Precision showed up when they said they would. The technician was friendly and professional. I would definitely recommend.
Melaney Slavin
A Response from: Don Taylor

Thank you so much for your review.

Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

repeat customer like the service performed by tech and rep. 5 star service
Archna Patel
A Response from: Don Taylor

Thank you for being our customer and for your review.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Your technician (Jimmy Love) was outstanding and represents your company very well. We would highly recommend your company and him to do any project. I would give him a 5 star rating!! My wife works for a commercial general contractor and she took several cards to pass on to them.
Richard Ross
A Response from: Don Taylor

Our goal is always 100% satisfaction. We so appreciate your confirmation that it is happening with our customers.

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

Mark was courteous and professional. Called 20 minutes before arrival. Explained all options available and cost involved with each option. I would definitely recommend this service.
Dan Boxley
A Response from: Don Taylor

Thank you for your comments.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Dayvon was professional, punctual and friendly. He will install a new garage door opener, the 8350 this Tuesday (7/21/15) at my house. Looking forward to a quiet garage door opening, not the racket I have currently installed. I will rate the installation upon completion.
Tom Szabo
A Response from: Don Taylor

Thank you Tom.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I was told I could get an estimate for replacing the garage door opener to forward to my landlord. Could you please have your tech forward it to me at cherieibogel@gmail.com. Thank you.
Cherie Bogel
A Response from: Don Taylor

Done. Thank you for giving us the opportunity to serve you.

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
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