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Read what people are saying
about Precision Garage Door in:

Riverside Area, CA

Precision Garage Door of Riverside & San Bernardino County
has received 337 reviews, averaging 4.87 Stars:
Review:

My garage door spring broke at 3:30 in the afternoon. They had an awesome technician, Mike, at my home by 4:45. He was very knowledgeable and gave multiple options to solve my problem. He was quick, efficient and educated me on garage door operations. I would highly recommend them if you need work done with fast and friendly service.
Alan Lorton
Service Provided:
Broken Garage Door Spring Repair
Review:

Needed repairs in specific city...Repair rep Jose, was extremely professional, knowledgeable and courteous !! An asset to your company !! Thank you for a job well done !!
Chris Papin
Jose Perea Service Provided:
Garage Door Opener Repair
Technician:
Review:

Thanks to Mike for putting new springs in my door in about 30 minutes. Great job. I'm gonna change my door and soon and Precision will have my business.
John Kiser
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Jarrod was very professional and informative of the work to be done and was completed in a timely manner. Excellent work from a dedicated individual. He's a keeper. Thanks
Robert Blythe
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Outstanding work, outstanding job. Thank you so much.
Gary Maines
Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

I was lied to by the person on the phone and told they could replace one garage door spring, when the technician showed up he said he could not just change one spring and he would have to replace both springs, the other spring on my door was new so why would I replace it, so I got charged a service fee for nothing
Ronnie Gilman
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Very professional, reliable, dependable! Thank you Jose Perea!
Ray Presto
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Our two garage doors (1 double and 1 single) were not working even though the motors in both were good. The single needed adjustments and a heavier spring while the double needed maintenance service and re-installation of the driver belt. Our technician was Jose Peara and he couldn't have been better. While others have serviced our doors and offered maintenance tips in the past, none where as complete as Jose. The service from the other company was fine but Jose was vastly superior. He was fast, gave complete explanations of what was needed, and, most importantly, he gave more tips and explanations for maintaining the doors. Others gave tips, but they sure missed some important tips when compared to Jose.
Don Halfhill
Jose Perea Service Provided:
Garage Door Opener Repair
Product:
Springs
Technician:
Review:

Fantastic service and very thorough work. These guys came highly recommended by a friend and I was very happy with the job they did. Booking was a snap, a technician was at my home in no time.
Daniel Young
Jose Perea Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

5 STAR ! Professional, courteous, on/ time, knowledgeable. Performed the services I requested the same day, even though the tech had to travel some distance to obtain the parts we needed. I was pleasantly surprised at how easy they made the process . Just 1 one phone call in the morning , and my garGe door problems were repaired before the end of the day. I was so pleased, I entered their Contact info, into my Contact List in my iPhone, so I'll have it in the future, should any of our 3 gRage doors, develop a problem in the future. You can't give a higher recommendation than that. ! Henry W. & Linda L Coil, Riverside, CA.
Henry and Linfa Coil
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

Nine months ago I got a new door and Mike Napolitano was the technician they had sent out. He told me my options and I decided on a new garage door. Well, fast forward nine months to a couple weeks ago when I started hearing strange sounds coming from the door as it was opening. I called precision and Mike came out the next day with five star friendly service. He fix the problem and instructed me on what to do annually. I will continue to use and promote Precision Garage Door.
Cathy Dewitt
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

I am very happy with the service and will call again.
Cynthia Lopez
A Response from: Don Taylor

Thankj you for your review, as your feedback is important in helping us keep on track with extraordinary customer service. Thank for being our customer.

Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Same day 5 star service. Mike Napolitano explained the problem with the broken spring, then explained options for the repair, so was able to make my own decision on repair. Mike was professional & completed entire repair in one hour! Thanks Mike, job well done!
Ron Bostrom
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I called at 12:15 for routine service and a few remotes. Jose was not only here by 2:00 but he called first to let me know he was in route. He was GREAT! Explained everything and let me know the costs up front. He was in and out and I was able to pick up my son at 3:00. Jose was very professional. I will be a returning customer. I am more than satisfied. Thank you Jose Perea and thank youPrecision.
Jennifer C
Jose Perea Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

I was notified they could come early. I was given options so I could decide what was best for me. The technician was honest, friendly, and respectful. He completed the work in an efficient manner
Carol Rist
Bill Weier Service Provided:
Garage Door Opener Repair
Technician:
Review:

When your garage door torsion springs break and your garage door weighs more than 400 pounds, guess what....you car is locked in your garage. That happened at 7:00 in the morning. After extensive review of all repair companies, Precision's website gave me the confidence to call them. By the afternoon the springs were replaced, cable replaced (they were frayed and another company probably would not have said anything), new rollers installed, etc. The tech. Jose Perea and his assistant Mike worked their magic, with smiles on their faces and personality. I would hire them away if I still had my business....(I retired) Best to you guys! I recommend everyone have Precision evaluate your garage door system BEFORE something drastic happens and your car is "locked up"! Preventative service..not panic service.
Bruce Sneller
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I am a repeat customer and called you because of my high satisfaction last time. Dean, your estimator/salesman is tops. I'm sure your technician(s) will be high quality, too, just like he (sorry, I do not remember his name) was the last time.
Stephen Ansley
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Overall satisfied with the work. Jose, the service tech, arrived on time and was polite and professional. The overall cost was about $75 higher than what I was quoted over the phone. I called Precision to see if they could lower the cost a bit to match the phone estimate, but they did not lower the price. Expect to pay a minimum of $324 for a simple spring replacement. The service was completed in about 30 minutes. Jose greased and oiled the other moving parts on the garage opener and overall system. It sounds much quieter and runs smoother. Overall, a great job, just a bit more expensive than what I expected.
Lance Colmer
Jose Perea Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent customer service by our technician, Mike N. He was on-time, informative, and professional. We truly appreciate a company that stands by their product and hires people that actually care. Thank you!
Scott and Suzi Huchting
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Jose arrived in short order. His ability to quickly assess the problems, clearly present his plan for correction, & substantiate the pricing was very impressive. I will continue to use, & recommend, ONE Garage Door Compny, Precision!
Kenny Doyle
Jose Perea Service Provided:
Garage Door Repair
Technician:
Review:

Service was good as it has been in the past as well. BUT, I called 3 times and left messages regarding my AAA discount (and or) my Angie's List discount through the customer service telephone line. Now what they did with my messages could not tell you. Even, our tech "Jose Perez" said he will have someone call us back. As a matter of fact, he claimed, he was going to have lunch with boss's, and let them know. This all started back on March 28th and here its April 8th. When someone says they will have someone call us back, they should mean it. Again, recommend this company...I guess so, but insure you get clarification on any discounts BEFORE you have them do anything. Never had this trouble in the past before...i guess this company became to big be over the time. Left messages on the following dates and times; March 28th @ 12:12pm March 28th @ 4:30 pm March 30th @ 10:46 am
Celiann Lynch
A Response from: Don Taylor

Mrs. Lynch, Thank you so much for your review. Reviews are a major factor in how we measure our performance. I am very sorry that you had such a difficult time reaching us. I attempted to reach you today via the phone number we have on record and did not get an answer. However I see that you paid with a credit card, and I will refund you 10% on the parts which is $77.90. I will do it today and it should appear on your statement up to 5 work days after today. Again, I apologize for your frustration in contacting us. Thank you so much for being our customer and for giving us your feedback regarding our service.

Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jose came out and was very friendly and helpful. It was a busy day at my house that day and he was very patient with all the chaos. I was given options to find what best fit my needs at the time. I love our new garage door opener and rollers, the door is so quite now :) Also, Jose was very helpful in getting our gate openers programmed as well. Thank you.
Laura Chacon
Jose Perea Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Jeff was great. He was helpful and answered our questions.
Jana T
A Response from: Don Taylor

Thank you Jana so much for your feedback. It is very important to us to get your feedback, as it helps us to determine if we are meeting our goal of 100% satisfaction.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Bill Weier was great, and really came to the rescue tonight. He fixed and replaced our broken springs on the garage door fast and efficiently. Our door has never run this smooth or operated this quiet. I am very satisfied with the work that was done today and the quality of the people working at Precision. Thanks Bill for getting our door up and running again!
Travers Bell
A Response from: Don Taylor

Our goal is to be the best..."To repair garage doors right" by using the best parts and making your door run better than before. Thanks for letting us know we did that.

Bill Weier Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent and professional service. Shane was courteous and knowledgeable. He deserves a promotion. Would recommend your company to anyone.
Dan Taylor
A Response from: Don Taylor

Thank you Dan for your review. We appreciate you taking the time to send us your review. That how we stay in touch with our performance in the field and make the appropriate changes when needed. We are here when you need us.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Good job but way too expensive!!!
Steve Odgers
A Response from: Don Taylor

I appreciate your review and your candid thoughts. Our goal is always 100% satisfaction, and a great value. Part of that value is that we aim to always do it right, give you the best warranty for the money and to be there as promised when you need us. Thank you for being our customer, and we hope you will appreciated the expense now as go forward.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

So pleased with the efficiency of the Service Representative. He determined the problem and had the Door in operation without issue. Now that it is working properly, I realize why it was so noisy. I would definitely not hesitate to call on Precision Door Service in the future.
Eileen Curtis
A Response from: Don Taylor

We really appreciate your review of our service, and you being our client. Our motto is "We fix garage doors right the first time". We recommend that you have a tune-up annually to keep your door in perfect shape. Thank you for your review.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Jeff did a great job! Called about 10 minutes out, arrived when promised, did a great job repairing the door and communicated well. Clean and professional.
David Rex
A Response from: Don Taylor

We appreciate you taking the time to give us your feedback. Your feedback is how we make sure we are providing a first class experience. Our goal is always 100% satisfaction. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Shane Stewart did an excellent job replacing the springs, rollers, cams etc. on my existing door. He also replaced my 13 year old opener with a new Lift-Master belt drive, My door is quieter and runs smoother than it did when it was new. Many thanks to Shane and all the staff at Precision.
Randy Maxwell
A Response from: Don Taylor

Because we use the best parts, technology and techniques, in most cases the door system is quieter than ever before. Quietness and longevity of our parts are our specialties. We appreciate your comments.

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Review:

The service was excellent and fast I give a 5 star rating.
Kelli Deloye
A Response from: Don Taylor

Thank you so much Kelli for your feedback. We use this information to keep improving our service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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