This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Outstanding garage repair service. Michael was knowledgable, professional and I will recommend him and your company to any and all of my friends. Start to finish was 2 hours and I know more about my doors from Mike than when they were installed in 1997. Well done! The pictures of the employees and their bios is one fantastic service. Yhank you and Happy Thanksgiving.
I greatly appreciated the fast and expert service provided. Matt was invaluable. He fixed a dent in my garage door and expertly installed a new garage door operator. Matt was courteous, helpful, and efficient. Thanks again!
Called the local number, reached a live person right away. Got an appointment at a very convenient time for me. Lee, the service technician, was great. Price was a bit steep, but I appreciate the value of the quality parts, the expertise, and the helpful tips and advice from Lee. I will use PDS in the future and recommend PDS to my friends.
There was no initial conversation with rep. Person answering my call said there were no technicians available until Monday 31st due to Memorial Holiday. However on Sunday 30th Dan O. showed up quite unexpected. Lucky I was home.
Ken went above and beyond my expectations -- he arrived at 9:00 PM to help fix my broken garage door and stayed until all issues had been resolved -- it was an emergency repair -- he was extremely professional! Thanks again Ken!