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Read what people are saying
about Precision Garage Door in:

Mountain Cities Area, CA

Precision Garage Door of Riverside & San Bernardino County
has received 148 reviews, averaging 4.77 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Amazing service! I called and had a technician here within 2 hours and he completed the job perfectly / even on a Sunday. I would recommend PRECISION for any/all repairs or installations.
Dan James
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sales Rep/Technicians and Admin just want to upsell and have not much concern about the safety of their customers. I called main office and told that my garage door is falling apart and not safe. Toi Green told me that someone will come and fix the door before they will replace it once the product will arrive but I have not heard from her anymore and did not returned back my calls as she promised. I was told by the initial sales person/Technician that my new garage will arrive within 3 weeks that is why I ordered the expensive garage after upselling me with better quality product but in reality it will not be delivered for more than 4 weeks. FYI, I called for a repair because I have the warranty from previous services from this company but I was sold the "upgraded" whole garage door assembly instead (door, motor, belt, spring, etc) Services NOT recommended.
Dionisio Vallejos
Service Provided:
Garage Door Opener Install
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very pleased with the technician, as he came on time and fixed the problem in a very short time, I was surprised when he said he was done.
Serpouhi Arakelian
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

5 star service. Mike was very knowledgeable, experienced, professional, & personable. Fully explained the problem & the solution.
Martin Stensbol
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I like the name precision. Salesman explained very well about the product I'm buying. I like the warranty part of the deal.
Marino Alvarez
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shane was fast, knew what he was doing, a pleasure do deal with.
Robert Parris
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Michael M. was my technician. He came and explained in detail what needed to be done. He did an excellent job and was a very pleasant and professional person. I cannot thank him enough.
Sandy Meehan
A Response from: Don Taylor

Customer service is our #1 priority. I appreciated you giving your feedback, it reinforces that we are doing the right thing in the field.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very well done quick and very prompt. I will use this service again.
Norman Rowbury
A Response from: Don Taylor

Thank you for your thoughts, very valuable to us in staying abreast of the quality of our service.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Loved talking to a real person to start! Very accommodating to what I needed as far as time and date. Tech awesome, patient with questions and dog. Quick, professional, and informative
Debbie Figueroa
A Response from: Don Taylor

Thank you so much Debbie for your feedback. It's how we make sure we are meeting our goal of 100% satisfaction. We appreciate you being our customer.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service and workmanship. Doors are the 'eye' of the neighborhood. Really sets our house apart. Service Tech was great and did a professional job. Really took his time. Solid company to do business with.
Gerri Burt
A Response from: Don Taylor

I agree, the door is beautiful on your home. Happy to be of service to you.

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt, courteous and a great job! Have already referred a friend.
Leslie R
A Response from: Don Taylor

Thank you so much for your review and your referral. This is our main objective every time.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service guys that came to my place were good. However, they up sold me a number of items and I ended up paying hundreds more than I would have had i gone with someone else. Although the work Jimmy and Johnny was good, I wouldn't recommend this company or use their services again.
Michael N.
A Response from: Don Taylor

First of all Michael, thank you for your response. We use reviews to help us make sure our service promotes 100% satisfaction. Our technicians are trained to provide up to three options of repair for you to choose the level you are comfortable with, which they did. I am sorry that you feel after the fact that it is not worth it. However, the option you chose provides you an excellent warranty that I hope you will appreciate should you need it in the future.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

5 Stars. Mark called us with his ETA, which we really appreciated. He is polite, and answered all our questions. He did a splendid job! He also saved us from having to hire an electrician, which we were so happy about. As far as the website, the first thing that got me to open the link on Google was your name. People like precision. Next, your bios were posted on the website, so we knew you are proud of your techs, and we knew who would be coming out to our house. This is totally exceptional customer service. We would recommend your company to friends. Thank you so much. Walter & Alexandra Vukcevich
Alexandra Vukcevich
A Response from: Don Taylor

Thank you do much for your feedback. Our success depends on the overall satisfaction of our customers, and customer satisfaction is our number one goal.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

when one is looking for a garage door repair man look no further, Jose was outstanding from start to finish as he provided fantastic customer service.. he has done a fantastic job in repairing my garage door in which other companies I have called in the past focused on just selling me a garage door in which I did not need. I will give Jose 5 star rating for a job well done as he went over and beyond the call of duty to ensure my garage door was repaired. we were so pleased with his service and will call this company back if needed for more repairs
Mike Manougian
A Response from: Don Taylor

Thank you for your review. We provide options for our customers so they are in the best position to make the best choice for them. Thank you that our mission was accomplished.

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great Service!!
Lisa Valladao
A Response from: Don Taylor

Thank you.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great Service ! The rep showed up on time and was both courteous, knowledgeable and able to fix our problem very quickly. We have used these guys before with equally satisfying results. Highly recommend them for both products and service.
Bill Battison
A Response from: Don Taylor

Thank you so much for your input...we need it to make sure we are living up to our promise.

Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent services.Thank you Jose & Jimmy.
Kim Foo
A Response from: Don Taylor

We appreciate you feedback and your business.

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Took care of my problem very friendly
Herlinda Medina
A Response from: Don Taylor

We appreciate your review.

Service Provided:
Garage Door Opener Install
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very satisfied with the service. Thank you
JERRY GABLE
A Response from: Don Taylor

Thank you for being our customer.

Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mark was very professional and gave me several options for the repairs I needed he explained each and it made me feel good about the choice I was able to make with the information provide. I would highly recommend Precision to others. I will defiantly use them again. VERY HAPPY WITH THE SERVICE
Scott Jessip
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jose was punctual and thourough, thank you for doing a good job for us
Jessica Lisowski
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

From the first call , your Company was Professional , Freindly and helpful . I would recommend you to anyone. Keep up the good work
Alan Shipley
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My spring on the door broke and I was unable to open it and get my car out. I contacted Precision after one call to another service and Precision was able to give me same day service. Lance was a wonderful technician and the door works better now than it did before.
Toby Bloom
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cody is very professional and he explained very clearly our options before starting to repair and replace all the necessary parts of the garage. He did an excellent job and my family is very satisfied with the work he has done. Cody is a real asset to your company.
Antonio Torralba
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Dean was very thorough and even upgraded and installed my new lift master garage door opener. It works beautifully and is very quiet. Thanks again for the service.
Jason Lowery
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cody was fast and professional. He was very polite, knowledgeable and informative. I was in a bind and had a short window of time to have my garage door serviced. They responded right away and I couldn't be happier with the service. Thank you Cody!
Mari Hill
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Dear Precision Door Co. The technicians name was Bill Weir and his supervisor's name was Mike. It is hard to answer your report card for this reason (not enough space on the card). The job was very hard because of the structure being old (built in 1974) and had to have the doors special made into one piece for both sides. It became a real problem and it took four visits to work with the problems and make shift parts for all of it to fit. They worked and worked till they got it all working, which was a miracle in itself. All was done with great satisfaction in all matters. These guys were GREAT and did a great job knowing what they had to work with. The only thing that needs great improvement is your scheduling of when they are to come out. Each of the four times the girl over the phone would say "they will be out between 8:00 and 12:00 and they would show up about 3:30. Each time I had to change plans or cancel and appointment which is wrong. I know its hard not knowing when the prior job is going to be done, or how long it takes, but lets be reasonable. Its NOT the guys fault, its your planning. My husband and I are very pleased with the doors, and we live in a condo with 58 more condos in a gated community and I was the ginny pig to have the first doors done. I was telling Bill that in the future he will have a big order to fill when he meet with our association, and I want him to take credit for it. We thank you and God Bless you for all that you did and God Bless the two guys who made it possible. Thank you again.
Raul & Dorothy S.
A Response from: Don Taylor

Thank you very much for your response. As you said yours was not a straight forward job, it was custom in many ways due to the variations of where they were installed. In spite of that, we pride ourselves not only in the quality of our product but the other areas as well, such as being on time, alerting our customers when we are going to be late, etc. However, sometimes, as in your case the prior job takes much longer than we expected, because we don't know until we get there how long it will take. I do apologize for our timeliness in your case and are using your feedback to make some changes to prevent it from happening in the future. We value you as a customer, and your feedback as well...feedback such as your helps to make us better. Thank you again. Don Taylor, President

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service on broken gear of 18 year old garage door. New gear in, chain adjustment tightened, good as new. Prompt personable service that was done in efficient time frame. Highly recommend.
John Eyler
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Courteous, efficient, and helpful
Patricia and George Smith
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bill was quick, efficient, and courteous. Went above than just the bare minimum of fixing and leaving. Good customer service.
Ryan Carter
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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