I purchased a remote for my garage which never worked with both of the garage doors. I called 3 times and when the technician came , he reprogramed the remote. The next day the remote control was not working again. I paid $85 for a remote that did not work and they could not fix it.

- Dede Khalil

This was a misunderstanding. We sent the tech back out and the problem was resolved. Mrs. Khalil submitting a new review that is on the site. Problem resolved. Don Taylor

I had a problem with my garage door that needed to be repaired. The service technician diagnosed the problem and told me he needed to order a part. The part only took a few days to arrive but the technician did not show up on two different occasions to install the part and overall my garage door was down over 9 days waiting to be fixed.

- albert perez

After speaking with Mr. Perez, I found that the return visit was not set up on the technician's schedule as it should have been. As a result, the technician was scheduled in other areas of the market that was not in close proximity of the customers address. This was a training issue...the return call should always be set up at the initial service call, which insures the technician's return on a timely basis. We appreciate all responses, good and not so good. The "not so goods" alerts us to areas of needed improvement.