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Dean Laurenson

Dean Laurenson
Door Estimator
Reviews: 135
Average: 4.81 stars
Dean Laurenson has received 135 reviews, averaging 4.81 Stars:
1 2 3 4 5

Dean Laurenson's Bio:

Dean was born in Williamsport, PA, but early on his family moved West and he grew up in Rialto, CA. After high school Dean studied at the University of Phoenix with a major in Business Management. His prior career path was in the pharmaceutical industry. Dean's hobby is rebuilding classic cars...his technical skills are a real asset in servicing your garage door system. He also enjoys playing golf and his favorite sports team is the San Francisco 49ers. Dean is committed to extraordinary customer service...he loves to meet and help people.

1 2 3 4 5
Date: 03/04/2020
Install Garage Doors
,
Review:

Dean Laurenson was my sales representative. I was able to explain what we wanted and he provided suggestions that fit my specific needs. I will definitely recommend Procidion Garage Doors to everyone I know.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Dean Laurenson was my sales rep from Precision Door Service, and his knowledge and design expertise was exactly what I needed when searching for a new garage door. There was no comparison after speaking with him! Thank you, Dean, for all your advice, knowledge and experience! I can't wait until my new door is up and running!

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

What a huge waste of my time! Dean doesn’t have the courtesy to reply to an email or to return a call after two phone messages were left. I wanted to have him install a new garage door opener and replace the seals. I’ll be calling another business for help.

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Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

dean was on time, called in advance and was very competent regarding your doors and services he quoted me quickly, explained everything and followed up with an email

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Service Provided:
Install Garage Doors

Review:

The whole process from initial sales call, to installation was quite simple and pleasant. The new garage door enhanced the look of our home. Overall, a tremendous improvement to our home which I would highly recommend to everyone.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

1 2 3 4 5
Date: 03/14/2019
Install Garage Doors
,
Review:

well, Don Taylor (Owner) let me tell you how I feel. 11 days ago we got an estimate for a new garage door and our sales rep. (Dean) was great. However, since we PAID IN FULL that day and were assured "Someone" would contact us on the installation date we wanted 03/18/2019. Since then the silence is deafening. I've reached out to NO avail since your Reps. can only take messages! Well, my messages seem to fall on DEAF EARS since no one has called me back! I hope you read these because you need to know how horrible your customer service is! I'll be expecting a call from your company immediately...

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Service Provided:
Install Garage Doors

Review:

Dean Laurenenson was the technician that came to our house today. He was very courteous, and knowledgable about what we needed. He was a pleasure to deal with, not pushy and e planned our options. We appreciated his expertise and hooebto hafecavreoair tech come to look at our garage door!

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Service Provided:
Install Garage Doors

Review:

Thank you! Carlos and Son were great! Professional and quick. Nice door, great service!

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A Response from: Don Taylor

Thank you so much for your review, and for being our client.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I would have given 0 however it was not an option. Communication with this company is very poor. I have left 3 emails eith 3 different people the ownertwice, the salesperson twice and one to office personnel. The person that purchased the door had passed away 2 weeks after ordering and they, according to policy, haveto see what they can do. I have actually spoken to a female in the office and she told me she would speak with the owner and get back to me. It never hapoened. Left email with owner no response. Left email with sales person no response. They seem to be keeping the $487 deposit

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Dean was on time, polite, knowledgeable and professional. I would highly recommend Precision to anyone looking to replace their door.

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A Response from: Don Taylor

Dean is a professional. Thank you for your review.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Dean did a very excellent presentation . We will let you know when we are ready to

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Service Provided:
Install Garage Doors

Review:

I never received a proposal. I received two emails that told me I had an appointment that I did not make and then they never showed up. Also it required two different appointments, one for garage doors and another door openers. One teck could not do both. To date I have not received a quote. Moving on.

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Service Provided:
Install Garage Doors

Product:
Belt Drive Garage Door Opener

Review:

#5 because your website was easy to find and your representative was easy to talk to. Not like Sears; their rep seemed moody.

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A Response from: Don Taylor

Thank you so much for your review. We appreciate your input.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Dean was a pleasure to work with. He was very thorough and explaining the different types of doors. He listen to what we wanted and gave suggestions. Professional at all Times, at no given point did he apply any PRESSURE for a sale. Any future garage door Needs i will definitley choose Precision Garage Door. I rate Precision Door 5 Stars. Thanks Donald and Diane. PS. Had too wait 3 weeks for installation, a little to long. Installation is due tuesday on the 20th.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Dean arrived today with the intent to ensure customer satisfaction; great experience and cooperation that is refreshing! I would recommend Precision Door Service if you desire patience in ensuring the customer is satisfied! Top Notch!!

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

5 Star rating! Dean was absolutely great! He spent quality time answering all my questions. After getting three quotes from 3 companies, I choose Precision Door Service because of Dean and the outstanding customer service he provided. Give that man a raise!!

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Very reliable company.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I am a repeat customer and called you because of my high satisfaction last time. Dean, your estimator/salesman is tops. I'm sure your technician(s) will be high quality, too, just like he (sorry, I do not remember his name) was the last time.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Sales Rep/Technicians and Admin just want to upsell and have not much concern about the safety of their customers. I called main office and told that my garage door is falling apart and not safe. Toi Green told me that someone will come and fix the door before they will replace it once the product will arrive but I have not heard from her anymore and did not returned back my calls as she promised. I was told by the initial sales person/Technician that my new garage will arrive within 3 weeks that is why I ordered the expensive garage after upselling me with better quality product but in reality it will not be delivered for more than 4 weeks. FYI, I called for a repair because I have the warranty from previous services from this company but I was sold the "upgraded" whole garage door assembly instead (door, motor, belt, spring, etc) Services NOT recommended.

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Service Provided:
Garage Door Opener Install

Product:
Garage Doors

Review:

I like the name precision. Salesman explained very well about the product I'm buying. I like the warranty part of the deal.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Dean, The sales rep. was outstanding. Kind of rare these days to sit down with someone who talks with you and isn't pushing the hard pressure sale. This was a homeowners insurance claim, so he knew we had a budget to work with. He listened, made suggestions and more importantly, met the needs of the person who was most invested : my wife! She walked away from Dean's visit knowing she got the door she wanted. And more importantly, we kept it within our budget! When we get the door installed, I'm sure I'll have another positive review.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

5 STARS DEAN WAS GREAT.

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A Response from: Don Taylor

Thank you for taking the time to give us your thoughts...very valuable to us.

Service Provided:
Install Garage Doors

Product:
Garage Door Opener

Review:

Sales rep showed up on time and spent a lot of time with me. Would have purchased doors but cancelled contract on house. When I do find a house and get through the inspection and need a garage door this is my company!

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A Response from: Don Taylor

Thank you for considering us for your garage door needs. We represent all of the major door companies and look forward to working with you in the future. We appreciate your review of service on this appointment.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Great service and workmanship. Doors are the 'eye' of the neighborhood. Really sets our house apart. Service Tech was great and did a professional job. Really took his time. Solid company to do business with.

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A Response from: Don Taylor

I agree, the door is beautiful on your home. Happy to be of service to you.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

If installation of the new door is as easy as ordering the door, we will be pleased beyond expectation. Our salesman was very thorough explaining the different doors and costs. We think we made a very good choice of the Coplay door with insulation. Fast and efficient, you can't ask for anything more.

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A Response from: Don Taylor

We strive to make it so in every situation. Thank you.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Great so far.....can hardly wait to have. New door

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A Response from: Don Taylor

Thank you.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Had a new garage door opener installed back in March 2015. The installation was fast, on time and very professional. What I have a big problem with is a with customer service. I order a 2nd remote to be sent by mail, still waiting. Called there office on 3 separate occasions where I was to get a call back from a manager, still waiting. I wonder if I have a real problem if I will get the same ind of response!

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A Response from: Don Taylor

I don't know how we could have missed or mishandled 3 calls on this subject. However, I spoke with Mr. Littlejohn today, apologized for our apparent mistake(s) and assured him that his remote would be delivered TODAY. And it was.

Service Provided:
Garage Door Opener Install

Product:
Remotes / Keypad

Review:

Dean explained everything in depth why spring broke and what it take to fix it correctly . Ive been a service plumber for 28 years. Asked him many questions and he always took time to answer them. Would definitely use them again. Great sevice.

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A Response from: Don Taylor

Our goal is to give you the best information we can, so you can make the most informed decision to meet your needs. Thank you.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Great Service ! The rep showed up on time and was both courteous, knowledgeable and able to fix our problem very quickly. We have used these guys before with equally satisfying results. Highly recommend them for both products and service.

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A Response from: Don Taylor

Thank you so much for your input...we need it to make sure we are living up to our promise.

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Great job little pricey through work was completed to a high level of expertise

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A Response from: Don Taylor

Thank you for your comments. We believe that going forward you will appreciate even more the service provided, as we believe that we are providing the best value in the marketplace.

Service Provided:
Broken Garage Door Spring Repair

Product:
Remotes / Keypad

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Precision Door Service
Office: (951) 795-4758
6236 River Crest Dr
Ste G

Riverside, CA 92507
Precision Door Service
Office: (951) 290-3423
26413 Jefferson Ave
Suite E

Murrieta, CA 92562

Licenses

CA State Contractors License
809067

If you are looking for service in the Northern Los Angeles, Pomona, and Ontario areas, please visit:

precisiondoorla.com