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Mike Napolitano
Tech ID#: 1
Reviews: 111
Average: 4.79 stars

Mike Napolitano

Technician
Mike Napolitano has received 111 reviews, averaging:

Mike Napolitano's Bio:

Mike grew up in Northern California on a ranch, as a cowboy and roper. He currently lives in Southern California and is a father with three children and is engaged to be married.
Mike's family is his inspiration in everything he does. He has a passion for horses, mountain biking and cooking. He also has a true interest in business, society, and how customer satisfaction is proven by fostering ethical business practices. He thoroughly enjoyed earning his bachelors degree in 2010 from the University of Phoenix.
He has an extensive background in the transportation industry, construction and real estate. He is always searching for new opportunities in building customer rapport as professional growth is his daily endeavor.
As a Precision representative, he applies his skills, integrity, and professionalism to meet or exceed our customers' garage door system needs at all times.
Review:

Nine months ago I got a new door and Mike Napolitano was the technician they had sent out. He told me my options and I decided on a new garage door. Well, fast forward nine months to a couple weeks ago when I started hearing strange sounds coming from the door as it was opening. I called precision and Mike came out the next day with five star friendly service. He fix the problem and instructed me on what to do annually. I will continue to use and promote Precision Garage Door.
Cathy Dewitt
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Great Service - Again! Second Garage Door Opener Install - Fast, Friendly & A Great Product. Thank You!
Ed Durlak
Mike Napolitano Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Technician:
Review:

Always professional with great service. I would highly recommend this company.
Stephen Rizzo
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Same day 5 star service. Mike Napolitano explained the problem with the broken spring, then explained options for the repair, so was able to make my own decision on repair. Mike was professional & completed entire repair in one hour! Thanks Mike, job well done!
Ron Bostrom
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Very happy with service. Mike was very efficient and friendly. He did a thorough job. Thank you.
Kathleen Cash
Mike Napolitano Service Provided:
Garage Door Opener Repair
Technician:
Review:

Mike was very patient and explained every thing he was doing. I was very pleased with the prompt service. He just needed to program the transmitters I had purchased on line'.
Anita Soto
Mike Napolitano Service Provided:
Garage Door Opener Repair
Technician:
Review:

The service I received was timely, and the technician (Mike Napolitano) was professional, courteous, and took the time to explain all aspects of the required service. Thank you for a job well done!
Kathy Wood
Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

I was very pleased with the technician, as he came on time and fixed the problem in a very short time, I was surprised when he said he was done.
Serpouhi Arakelian
Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Always appreciate professionalism and courtesy...thank you Mike!
Liane Hewitt
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

5 star service. Mike was very knowledgeable, experienced, professional, & personable. Fully explained the problem & the solution.
Martin Stensbol
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Service tech was on time and completed all work in a hour. Very professional and answered all of our questions.
Mark b. Fisher
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Mr. Mike is very nice and I'm very satisfied with his work.
Sarah Pacia
Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent customer service by our technician, Mike N. He was on-time, informative, and professional. We truly appreciate a company that stands by their product and hires people that actually care. Thank you!
Scott and Suzi Huchting
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Excellent service. Technician had serviced unit before. I appreciated the return customer discount. Garage door works smoothly and quietly and keypad entry works. Thanks.
Maryjo Davis
Mike Napolitano Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technician:
Review:

Mike was here within the time frame. He effeciantly diagnosed the problem an presented my options. I picked the one that worked for us without any annoying hard sell from Mike. He finished the work in a reasonable amount of time and showed me all the parts he had replaced. We are very happy with the work and would not hesitate to recommend Precision and Mike.
Mary Judd
Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Always professional and helpful appreciate the good service!
Robert La flower
Mike Napolitano Service Provided:
Garage Door Opener Repair
Technician:
Review:

Fast, knowledgeable, polite, service
Amy Potter
A Response from: Don Taylor

Thank you Amy.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Good job but way too expensive!!!
Steve Odgers
A Response from: Don Taylor

I appreciate your review and your candid thoughts. Our goal is always 100% satisfaction, and a great value. Part of that value is that we aim to always do it right, give you the best warranty for the money and to be there as promised when you need us. Thank you for being our customer, and we hope you will appreciated the expense now as go forward.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

So pleased with the efficiency of the Service Representative. He determined the problem and had the Door in operation without issue. Now that it is working properly, I realize why it was so noisy. I would definitely not hesitate to call on Precision Door Service in the future.
Eileen Curtis
A Response from: Don Taylor

We really appreciate your review of our service, and you being our client. Our motto is "We fix garage doors right the first time". We recommend that you have a tune-up annually to keep your door in perfect shape. Thank you for your review.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Service was very prompt and courteous. Service tech gave me several options on how to proceed with the repair. I opted for service only, as I found replacement costs higher than I wanted to spend as a tenant. The tech did work with me on various ways I could proceed. He was pleasant and professional.
Margie
A Response from: Don Taylor

We always try to work with our customers to make sure your door is safe. Safety and customer satisfaction is important to us.

Mike Napolitano Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technician:
Review:

The Tech (Michael Napalitano) arrived on time, briefed me on the problem, explained all my options, no hard sell, made my decision, and proceeded to work in a very professional manner. I would rank him as a valuable employee of your company. Should I ever need more work done, I would request him to do the job
John Mccabe
A Response from: Don Taylor

Mike always does a great job...I appreciate your feedback.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Michael M. was my technician. He came and explained in detail what needed to be done. He did an excellent job and was a very pleasant and professional person. I cannot thank him enough.
Sandy Meehan
A Response from: Don Taylor

Customer service is our #1 priority. I appreciated you giving your feedback, it reinforces that we are doing the right thing in the field.

Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Mike was very helpful. They changed my door a couple of years ago . I am happy with their service
Usama Labib
A Response from: Don Taylor

Your feedback is very much appreciated.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Mike Nap came out and replaced the rollers and finished quickly. This is the second or third time I have used your company. Thanks for a job well done.
Tom Copeland
A Response from: Don Taylor

Thank you for your review of our service and for being one of our many repeat customers.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I have only dealt with Precision twice once for the door installaltion and today when my outside garage door pad wan't functioning. In both cases I was impressed by the Techs, timely,efficient and thorough. A complete 5.
Pat Kahler
A Response from: Don Taylor

Thank you Pat for your feedback. It helps us stay on top of our service. And thank you for being one of our family of customers.

Mike Napolitano Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technician:
Review:

A small SNAKE was wrapped around the cable pulley that lifts up my garage door. As a result, when it started to raise, the body of the snake guided the cable off the pulley causing the door to bend to one side as it rose. Now all the tracks, and rollers, and door are damaged, bent, coming off the walls.I Can't believe this is happened. Only in Beaumont! PS the snake is dead. Lucky for me I called Precision Garage Door. Mike came over and made a bad situation into a good one in no time at all. I would recommend this service to everybody who needs it. Thanks Mike.
Jon Schnitger
A Response from: Don Taylor

We've seen lots of garage door problems. However not this one. We are happy we could be of service. Our goal is always 100% satisfaction and we appreciate your review letting us know we met our goal.

Mike Napolitano Service Provided:
Garage Door Repair
Technician:
Review:

Great service :)
Eva Tawfik
A Response from: Don Taylor

Thank you so much Eva for your review.

Mike Napolitano Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

We used Precision Door a year and a half ago to replace our noisy chain drive opener with a quite belt drive. They were awesome . Fair price, great service. They even helped us download a phone app that acts as a security monitor and garage remote. Yesterday our 15 year old door spring finally snapped. Mike came out in record time to install a double spring system and new hardware. Now our door is quieter than ever and I feel good knowing that the parts have a lifetime warranty. Precision is not the cheapest but you definitely get value. :-)
Jeff Thill
A Response from: Don Taylor

We appreciate our customers reviewing our service. Our aim is to be the best by providing the best service and the best value. We don't profess to be the cheapest, not our goal, but we do feel that we provide the best trained technicians, best value in service, best quality parts and the best warranty. Thank you for letting us know we are hitting our target.

Mike Napolitano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

5 Star service for sure. The service tech was courteous and explained everything very thoroughly. Looking forward to our new garage door installation. I requested to be notified of the install date & time but have not yet been contacted.
Alice Burris
A Response from: Don Taylor

Thank you for your review, we promise 100% satisfaction.

Mike Napolitano Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

I was serviced by Mike. He was friendly and professional. Called shortly before showing up to let me know he was on his way. He explained the problem after a few tests, and suggested a full replacement of everything (did not feel pressured one bit). The full replacement was not much more than what was needed for my opener itself. So worth it. Also got a lifetime warranty on all the parts. Including springs, which most warranty companies refuse to cover. Though it took a bit longer than expected (these things happen) Mike informed me of all the things my new opener can do, and showed me the menu system on the opener. I felt very well taken care of and am glad to have used Precision.
Kevin Stern
A Response from: Don Taylor

Our goal is always 100% satisfaction, thank you.

Mike Napolitano Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
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