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Dean Laurenson
Tech ID#: 3
Reviews: 118
Average: 4.82 stars

Dean Laurenson

Technician
Dean Laurenson has received 118 reviews, averaging:

Dean Laurenson's Bio:

Dean was born in Williamsport, PA, but early on his family moved West and he grew up in Rialto, CA. After high school Dean studied at the University of Phoenix with a major in Business Management. His prior career path was in the pharmaceutical industry. Dean's hobby is rebuilding classic cars...his technical skills are a real asset in servicing your garage door system. He also enjoys playing golf and his favorite sports team is the San Francisco 49ers. Dean is committed to extraordinary customer service...he loves to meet and help people.
Review:

Very reliable company.
Policarpio Hipolito
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I am a repeat customer and called you because of my high satisfaction last time. Dean, your estimator/salesman is tops. I'm sure your technician(s) will be high quality, too, just like he (sorry, I do not remember his name) was the last time.
Stephen Ansley
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Sales Rep/Technicians and Admin just want to upsell and have not much concern about the safety of their customers. I called main office and told that my garage door is falling apart and not safe. Toi Green told me that someone will come and fix the door before they will replace it once the product will arrive but I have not heard from her anymore and did not returned back my calls as she promised. I was told by the initial sales person/Technician that my new garage will arrive within 3 weeks that is why I ordered the expensive garage after upselling me with better quality product but in reality it will not be delivered for more than 4 weeks. FYI, I called for a repair because I have the warranty from previous services from this company but I was sold the "upgraded" whole garage door assembly instead (door, motor, belt, spring, etc) Services NOT recommended.
Dionisio Vallejos
Dean Laurenson Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Technician:
Review:

5 STARS DEAN WAS GREAT.
Rick Anderson
A Response from: Don Taylor

Thank you for taking the time to give us your thoughts...very valuable to us.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Technician:
Review:

Sales rep showed up on time and spent a lot of time with me. Would have purchased doors but cancelled contract on house. When I do find a house and get through the inspection and need a garage door this is my company!
Debbie Davis
A Response from: Don Taylor

Thank you for considering us for your garage door needs. We represent all of the major door companies and look forward to working with you in the future. We appreciate your review of service on this appointment.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Great service and workmanship. Doors are the 'eye' of the neighborhood. Really sets our house apart. Service Tech was great and did a professional job. Really took his time. Solid company to do business with.
Gerri Burt
A Response from: Don Taylor

I agree, the door is beautiful on your home. Happy to be of service to you.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

If installation of the new door is as easy as ordering the door, we will be pleased beyond expectation. Our salesman was very thorough explaining the different doors and costs. We think we made a very good choice of the Coplay door with insulation. Fast and efficient, you can't ask for anything more.
Charlotte Corona
A Response from: Don Taylor

We strive to make it so in every situation. Thank you.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Great so far.....can hardly wait to have. New door
Julie Edwards
A Response from: Don Taylor

Thank you.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Had a new garage door opener installed back in March 2015. The installation was fast, on time and very professional. What I have a big problem with is a with customer service. I order a 2nd remote to be sent by mail, still waiting. Called there office on 3 separate occasions where I was to get a call back from a manager, still waiting. I wonder if I have a real problem if I will get the same ind of response!
Paul Littlejohn
A Response from: Don Taylor

I don't know how we could have missed or mishandled 3 calls on this subject. However, I spoke with Mr. Littlejohn today, apologized for our apparent mistake(s) and assured him that his remote would be delivered TODAY. And it was.

Dean Laurenson Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technician:
Review:

Dean explained everything in depth why spring broke and what it take to fix it correctly . Ive been a service plumber for 28 years. Asked him many questions and he always took time to answer them. Would definitely use them again. Great sevice.
Alex Bland
A Response from: Don Taylor

Our goal is to give you the best information we can, so you can make the most informed decision to meet your needs. Thank you.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Great Service ! The rep showed up on time and was both courteous, knowledgeable and able to fix our problem very quickly. We have used these guys before with equally satisfying results. Highly recommend them for both products and service.
Bill Battison
A Response from: Don Taylor

Thank you so much for your input...we need it to make sure we are living up to our promise.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Great job little pricey through work was completed to a high level of expertise
Frank Decapua
A Response from: Don Taylor

Thank you for your comments. We believe that going forward you will appreciate even more the service provided, as we believe that we are providing the best value in the marketplace.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technician:
Review:

Dean did a great job replacing my spring with two stronger ones. Paid more than originally expected, but hopefully its the last time I have to deal with a spring problem. Thank you for the prompt professional service.
Ken Muraco
A Response from: Don Taylor

We always endeavor to fix it right the first time...it saves you money in the long run. Thanks for being our customer.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

GREAT SERVICE - LOVED IT still waiting for our guarantee via e mail and written bill
Chris Mueller
A Response from: Don Taylor

Your review of our service is very much appreciated.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

5
Ramon Radoc
A Response from: Don Taylor

Thank you.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Extremely disappointed. Here I was thinking that I had five years free labor and 20 years on parts and was charged labor and parts because it was different parts. Could understand the parts because these weren't parts that were replaced before but the labor I was not happy about. This is a couple months after I just paid $800 for door repair. And the repairman said we must have backed into the door...not. And not good too blame us...could it have been the way he adjusted the door when they "fixed" it before. I will no longer call precision door to work on my garage door...time to find somebody else.
Doug Kaus
A Response from: Don Taylor

I am sorry for the mis-understanding regarding this repair. Earning your business is important to us, and we don't like losing a single customer.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Technician was informative and friendly.Besides being on time, he knew exactly what to do to fix my door. I would recommend him to anybody who ask's. Thanks Precision Door.
Kevin Cooper
A Response from: Don Taylor

Our technicians go through extensive training and will always offer you the 2-3 best options so you can make an informed decision on how to repair your door. We appreciate your feedback.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Great team of professional people. Dean took care of my concerns and it was fun to see someone doing a job that he was an expert at.
Ed Vigil
A Response from: Don Taylor

Thank you for confirming that we are meeting our goal of being our best.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

5
Ryan McDermott
A Response from: Don Taylor

Thank you.

Dean Laurenson Service Provided:
Garage Door Opener Repair
Technician:
Review:

Excellent customer service. I will definitely recommend Precision to my friends and family.
Maryhelen Campos
A Response from: Don Taylor

Thank you MaryHelen.

Dean Laurenson Service Provided:
Garage Door Opener Repair
Technician:
Review:

Dean came out to my house today to repair my garage door opener and he was extremely helpful. He answered all of my questions and was very friendly. I would highly recommend this company.
Byron Steele
A Response from: Don Taylor

Dean is a real peoples person and does a great job for us...thank you.

Dean Laurenson Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

u get 5 stars from me dean was awesome service was great too bad the rest of the world isn't this nice and efficient
Susan Friedlander
A Response from: Don Taylor

Thank you very much for your feedback...Dean does a great job for us.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

I received 3 repair bids from local companies and Precision was in the middle. What helped me with my decision was how helpful their office staff was. I received an e-mail with my appointment time for the same day. Dean phoned me when he was leaving his previous job so I didn't have to wait around all day. He took the time to explain what he felt needed to be addressed now and what could wait till a later time with no pressure on my decision and gave me advice for the future to keep my door working in top shape. My door works and sounds as it did the first day it was installed. You get what you pay for and I'm glad I paid Precision
Ray M.
A Response from: Don Taylor

Our number one priority is respect your time and treat you the way we want to be treated, and to give your the info you need to make the right decision for you. Thank you for your feedback.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Thank you! Always professional and knowledgable! A pleasure to deal with, very satisfied!
Randy Felber
A Response from: Don Taylor

Living up to our warranty is what we do. Happy that you are satisfied.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technician:
Review:

Dean provided WOW! customer service! He needed a part to fix my opener and didn't have one on his truck.( This was on a Friday afternoon.) He said he could come back on Monday to finish the repair. Sensing my disappointment, he called around, found the part, PICKED IT UP ! and finished the repair. He was so understanding of the fact that I was concerned about an unsecure garage over the weekend. I'd call that WOW customer service. Thank you so much!
Mary helen Montjoy
A Response from: Don Taylor

We are happy that we could exceed your expectations. Thank you for give us the opportunity to service your door.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

The gentelman that came out was prompt and explained everything well and seemed to be honest with us. He was neat and clean and the job didnt take that long.We chose to have the most expensive work done but thats on us. It remains to be seen if the company will treat us as well if the occasion arises that we need them to come back because the parts have a lifetime warrenty and we have a warrenty for 3 years on the labor. but so far so good the garage door seems to be working well and the genelman that did the work did some extra tweaking to the door to make it less noisy. all in all he did a very nice job. Thank you Dean
Karen Baker
A Response from: Don Taylor

Our commitment to you is excellent customer service throughout our relationship. We expect our repairs to perform above and beyond the standard. But if you have a warranty issue we will be back with just as much enthusiasm. We appreciate your review of us.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Liked the people that came out to do estimate.....easy to understand & talk to
Tim Hart
A Response from: Don Taylor

We appreciate your business and feedback.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Five stars...xlnt work Always 100% reliable.
Ken and jeri Thompson
A Response from: Don Taylor

Thank you for being a repeat customer and for your input. We depend on customer input to stay on top of our quality of service.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

internet
Dennis Hennessee
Dean Laurenson Service Provided:
Garage Door Opener Repair
Technician:
Review:

Dean did an outstanding job. The repair was completed in a timely manner and the customer service was top notch. Now the lady that answered the phone was a little off, with her comment about me having a 2-spring garage door, which I only have 1-spring, but today I have two. Thank you for our service.
Spencer Healey
A Response from: Don Taylor

Thank you for your feedback. We will review the discussion regarding the 2 springs and make the necessary changes. This is why we want our customer's feedback...it helps us fine tune or processes to be the best we can be.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Springs
Technician:
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