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Dean Laurenson
Tech ID#: 3
Reviews: 127
Average: 4.80 stars

Dean Laurenson

Technician
Dean Laurenson has received 127 reviews, averaging:

Dean Laurenson's Bio:

Dean was born in Williamsport, PA, but early on his family moved West and he grew up in Rialto, CA. After high school Dean studied at the University of Phoenix with a major in Business Management. His prior career path was in the pharmaceutical industry. Dean's hobby is rebuilding classic cars...his technical skills are a real asset in servicing your garage door system. He also enjoys playing golf and his favorite sports team is the San Francisco 49ers. Dean is committed to extraordinary customer service...he loves to meet and help people.
Review:

Dean was on time, polite, knowledgeable and professional. I would highly recommend Precision to anyone looking to replace their door.
Pam Boudreau
A Response from: Don Taylor

Dean is a professional. Thank you for your review.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Dean did a very excellent presentation . We will let you know when we are ready to
Traverse Kay
Dean Laurenson Service Provided:
Install Garage Doors
Technician:
Review:

I never received a proposal. I received two emails that told me I had an appointment that I did not make and then they never showed up. Also it required two different appointments, one for garage doors and another door openers. One teck could not do both. To date I have not received a quote. Moving on.
Brett Boyd
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Technician:
Review:

#5 because your website was easy to find and your representative was easy to talk to. Not like Sears; their rep seemed moody.
Donna Porter
A Response from: Don Taylor

Thank you so much for your review. We appreciate your input.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Dean was a pleasure to work with. He was very thorough and explaining the different types of doors. He listen to what we wanted and gave suggestions. Professional at all Times, at no given point did he apply any PRESSURE for a sale. Any future garage door Needs i will definitley choose Precision Garage Door. I rate Precision Door 5 Stars. Thanks Donald and Diane. PS. Had too wait 3 weeks for installation, a little to long. Installation is due tuesday on the 20th.
Donald Smith
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Dean arrived today with the intent to ensure customer satisfaction; great experience and cooperation that is refreshing! I would recommend Precision Door Service if you desire patience in ensuring the customer is satisfied! Top Notch!!
Larcenia Feagin
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

5 Star rating! Dean was absolutely great! He spent quality time answering all my questions. After getting three quotes from 3 companies, I choose Precision Door Service because of Dean and the outstanding customer service he provided. Give that man a raise!!
Maria Franzke
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Very reliable company.
Policarpio Hipolito
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I am a repeat customer and called you because of my high satisfaction last time. Dean, your estimator/salesman is tops. I'm sure your technician(s) will be high quality, too, just like he (sorry, I do not remember his name) was the last time.
Stephen Ansley
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Sales Rep/Technicians and Admin just want to upsell and have not much concern about the safety of their customers. I called main office and told that my garage door is falling apart and not safe. Toi Green told me that someone will come and fix the door before they will replace it once the product will arrive but I have not heard from her anymore and did not returned back my calls as she promised. I was told by the initial sales person/Technician that my new garage will arrive within 3 weeks that is why I ordered the expensive garage after upselling me with better quality product but in reality it will not be delivered for more than 4 weeks. FYI, I called for a repair because I have the warranty from previous services from this company but I was sold the "upgraded" whole garage door assembly instead (door, motor, belt, spring, etc) Services NOT recommended.
Dionisio Vallejos
Dean Laurenson Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Technician:
Review:

I like the name precision. Salesman explained very well about the product I'm buying. I like the warranty part of the deal.
Marino Alvarez
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Dean, The sales rep. was outstanding. Kind of rare these days to sit down with someone who talks with you and isn't pushing the hard pressure sale. This was a homeowners insurance claim, so he knew we had a budget to work with. He listened, made suggestions and more importantly, met the needs of the person who was most invested : my wife! She walked away from Dean's visit knowing she got the door she wanted. And more importantly, we kept it within our budget! When we get the door installed, I'm sure I'll have another positive review.
Jeffrey Cloutier
Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

5 STARS DEAN WAS GREAT.
Rick Anderson
A Response from: Don Taylor

Thank you for taking the time to give us your thoughts...very valuable to us.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Technician:
Review:

Sales rep showed up on time and spent a lot of time with me. Would have purchased doors but cancelled contract on house. When I do find a house and get through the inspection and need a garage door this is my company!
Debbie Davis
A Response from: Don Taylor

Thank you for considering us for your garage door needs. We represent all of the major door companies and look forward to working with you in the future. We appreciate your review of service on this appointment.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Great service and workmanship. Doors are the 'eye' of the neighborhood. Really sets our house apart. Service Tech was great and did a professional job. Really took his time. Solid company to do business with.
Gerri Burt
A Response from: Don Taylor

I agree, the door is beautiful on your home. Happy to be of service to you.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

If installation of the new door is as easy as ordering the door, we will be pleased beyond expectation. Our salesman was very thorough explaining the different doors and costs. We think we made a very good choice of the Coplay door with insulation. Fast and efficient, you can't ask for anything more.
Charlotte Corona
A Response from: Don Taylor

We strive to make it so in every situation. Thank you.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Great so far.....can hardly wait to have. New door
Julie Edwards
A Response from: Don Taylor

Thank you.

Dean Laurenson Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Had a new garage door opener installed back in March 2015. The installation was fast, on time and very professional. What I have a big problem with is a with customer service. I order a 2nd remote to be sent by mail, still waiting. Called there office on 3 separate occasions where I was to get a call back from a manager, still waiting. I wonder if I have a real problem if I will get the same ind of response!
Paul Littlejohn
A Response from: Don Taylor

I don't know how we could have missed or mishandled 3 calls on this subject. However, I spoke with Mr. Littlejohn today, apologized for our apparent mistake(s) and assured him that his remote would be delivered TODAY. And it was.

Dean Laurenson Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technician:
Review:

Dean explained everything in depth why spring broke and what it take to fix it correctly . Ive been a service plumber for 28 years. Asked him many questions and he always took time to answer them. Would definitely use them again. Great sevice.
Alex Bland
A Response from: Don Taylor

Our goal is to give you the best information we can, so you can make the most informed decision to meet your needs. Thank you.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Great Service ! The rep showed up on time and was both courteous, knowledgeable and able to fix our problem very quickly. We have used these guys before with equally satisfying results. Highly recommend them for both products and service.
Bill Battison
A Response from: Don Taylor

Thank you so much for your input...we need it to make sure we are living up to our promise.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Great job little pricey through work was completed to a high level of expertise
Frank Decapua
A Response from: Don Taylor

Thank you for your comments. We believe that going forward you will appreciate even more the service provided, as we believe that we are providing the best value in the marketplace.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technician:
Review:

Dean did a great job replacing my spring with two stronger ones. Paid more than originally expected, but hopefully its the last time I have to deal with a spring problem. Thank you for the prompt professional service.
Ken Muraco
A Response from: Don Taylor

We always endeavor to fix it right the first time...it saves you money in the long run. Thanks for being our customer.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

GREAT SERVICE - LOVED IT still waiting for our guarantee via e mail and written bill
Chris Mueller
A Response from: Don Taylor

Your review of our service is very much appreciated.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

5
Ramon Radoc
A Response from: Don Taylor

Thank you.

Dean Laurenson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Extremely disappointed. Here I was thinking that I had five years free labor and 20 years on parts and was charged labor and parts because it was different parts. Could understand the parts because these weren't parts that were replaced before but the labor I was not happy about. This is a couple months after I just paid $800 for door repair. And the repairman said we must have backed into the door...not. And not good too blame us...could it have been the way he adjusted the door when they "fixed" it before. I will no longer call precision door to work on my garage door...time to find somebody else.
Doug Kaus
A Response from: Don Taylor

I am sorry for the mis-understanding regarding this repair. Earning your business is important to us, and we don't like losing a single customer.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Technician was informative and friendly.Besides being on time, he knew exactly what to do to fix my door. I would recommend him to anybody who ask's. Thanks Precision Door.
Kevin Cooper
A Response from: Don Taylor

Our technicians go through extensive training and will always offer you the 2-3 best options so you can make an informed decision on how to repair your door. We appreciate your feedback.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Great team of professional people. Dean took care of my concerns and it was fun to see someone doing a job that he was an expert at.
Ed Vigil
A Response from: Don Taylor

Thank you for confirming that we are meeting our goal of being our best.

Dean Laurenson Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

5
Ryan McDermott
A Response from: Don Taylor

Thank you.

Dean Laurenson Service Provided:
Garage Door Opener Repair
Technician:
Review:

Excellent customer service. I will definitely recommend Precision to my friends and family.
Maryhelen Campos
A Response from: Don Taylor

Thank you MaryHelen.

Dean Laurenson Service Provided:
Garage Door Opener Repair
Technician:
Review:

Dean came out to my house today to repair my garage door opener and he was extremely helpful. He answered all of my questions and was very friendly. I would highly recommend this company.
Byron Steele
A Response from: Don Taylor

Dean is a real peoples person and does a great job for us...thank you.

Dean Laurenson Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Technician:
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